Heating Plus Heating & Air Conditioning reviews (122)

We would like to respond to Joe V's post. If you look at all 24 previous posts we have an excellent reputation with our customers. We as a company take customer satisfaction seriously. In Joe's case we submitted a proposal to him at which time he was in the process of having an eco engergy audit completed, we tryed to schedule him in at the first possible appointment that we had available. We are a family run company which means that I (Paul) do most of the installations, I take great pride in the work that I do. We gave him the option of either allowing myself to do the work or another sub-contractor he chose to wait until I was available to do the work. We agreed on Nov. 3, 2007, unfortunately I came down with the flu. Lucy my wife takes care of the office / administration side of the business as well as deals with customers, she attempted to get a sub-contractor to do the installation for Joe in fact she was still making calls at 12:00 midnight the night before the installation. We are not like other companies we don't just sub the work out to anyone, we tryed to get a contractor that we felt would do the job as I would, but unfortunately we were not able to find someone. We contacted Joe the next morning to explain the situation and provided him the following options: to wait until I (Paul) was well enough to do the job or have a sub-contractor that we felt confidence in to do the job two days later or accept a refund with our apologises. They accepted the refund, and at the point of this acceptance stated that if we were able to do the work that he would still like us to do it. So you can imagine my surprise when I read his post. The pricing of the job was in my opinion very low a 2 stage variable speed furnace, electronic air cleaner, humidifier, programmable thermostat and duct cleaning plus ten year parts and ten year labor all for $2,925.00, I think his disappointment was more because of the amount he now hs to pay to get the job done. In terms of Lucy doing the dirty work I take offense to this because she is in charge of administrative and customer relations. We can't as a company make everybody happy and just like every company mistakes do happen but we do try our best when it comes to making good on our promises which I feel our previous posts reflect.