Home Decor Window & Door Centre Inc.

Rating: 4.9 out of 5

Home Decor Window & Door Centre Inc. reviews (268)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 May 2018

    Front entrance door

    Removal of the existing front door and frame and the installation of a new door supplied home decor window and door centre.

    Answer from pro:

    We appreciate the 10 out of 10. The installers are thankful for your hospitality. Thank you very much for your business.

    Reply created 18 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2018

    Front entry door

    Faster than promised very clean and efficient installation. The door was perfect with no damage or imperfections. Joe was great wit advice and professionalism.

    Answer from pro:

    Thank you very much. It's wonderful to see quality of our doors, workmanship & customer service being appreciated.

    Reply created 13 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 May 2018

    Beautiful fiberglass door !

    Extremely happy with our beautiful new front door ! We did our research and requested quotes from multiple vendors for a fiberglass front door. Sanjeeve from Homedecor was kind enough to visit us and explained the different features of the mastergrain fiberglass doors that they carry and the different options. We also visited his showroom and the factory where we were able to see different doors and fixtures, get an idea of how the doors were being made and the quality of the materials used. Though they quoted a slightly higher price than some of the other quotes that we requested, we were convinced by the quality of the work and attention to detail and decided to go ahead with them for our new door. We are glad we made the right choice … the installers were on time, were extremely professional and did an amazing, professional job. Absolutely delighted with the quality of the work and their service and would happily recommend them to anyone looking for new doors !

    Answer from pro:

    Really appreciate the detail review. Thank you very much.

    Reply created 4 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Apr 2018

    Mastergrain Fiberglass Front Door

    Extremely happy with our amazing new front door ! We did our research and requested quotes from multiple vendors for a fiberglass front door. Sanjeeve from Homedecor was kind enough to visit us and explained the different features of the mastergrain fiberglass doors that they carry and the different options. We also visited his showroom and the factory where we were able to see different doors and fixtures, get an idea of how the doors were being made and the quality of the materials used. Though they quoted a slightly higher price than some of the other quotes that we requested, we were convinced by the quality of the work and attention to detail and decided to go ahead with them for our new door. We are glad we made the right choice … the installers were on time, were extremely professional and did an amazing, professional job. Absolutely delighted with the quality of the work and their service and would happily recommend them to anyone looking for new doors !

    Answer from pro:

    Really appreciate the detail review. Thank you very much.

    Reply created 4 May 2018
  • Review from carol banwell
    Rating: 5 out of 5
    Review left on 26 Apr 2018

    New front Doors

    Very professional workmen, arrived early, left the work area spotless The doors are lovely, neighbours all like them. no issues, i have and will continue to pass out their card. Home Decor windows and doors did a wonderful job

    Answer from pro:

    Thank you Carol for taking the time to write the review. We appreciate it very much. We know you will enjoy your new door for many years to come.

    Reply created 27 Apr 2018
  • Review from Customer of Home Decor Window & Door Centre Inc.
    Rating: 5 out of 5
    Review left on 4 Apr 2018

    New doors and windows by Home Decor Window & Door Centre Inc

    I am very pleased with my experience with Home Decor Window & Door Centre Inc. Everything from the home visit by the sales rep, my visit to their showroom and the installations were done professionally. My home looks great and I was home when the installations were done and the workmanship is amazing. Before Christmas they installed a beautiful custom made bow window in my living room, a new awning kitchen window and two amazing doors (front and back). In the new year, I had all my other windows replaced. They not only look great but the warmth in my home is great thanks to the proper installation with insolation and great looking trim is making such a difference.

    Answer from pro:

    It was a pleasure to meet you at the Home Show and happy to hear all the good things you had to say. Thank you for sharing your thoughts on HomeStars.

    Reply created 14 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Mar 2018

    Fiberglass front door

    New beautiful fiberglass 42" wide door with frosted glass panels for front entry of home. Extremely happy with the installers and sales team at Home Decor.

    Answer from pro:

    We sincerely appreciate your feedback. Thank you very much.

    Reply created 9 Apr 2018
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 4 Feb 2018

    Looks great but lots of problems

    We bought a new front door. It looks great but has had quite a few issues. We have never been happy with the lock, it is very temperamental. The door handle broke on the second day we had the door - they fixed it in about a week. Now the seal is broken at the bottom of the door, when it is less than a year old. We wonder if the frame is too tight? Cold air is leaking in. They want us to pay $95+tax to have a service guy come and look at the door seal. I would find this reasonable if the door was maybe 2 or more years old. I understand that the seal is wear and tear but again, after less than a year? So my door will now cost $5400 + $100 a year in maintenance to have the seal replaced? I did NOT hang up on the service guy, I explained, heard him out and said "no thank you" We regret the money we spent on this door ($5400!!!) although it looks good, we should have gone to Home Depot :-(

    Answer from pro:

    It’s unfortunate you chose to react this way instead of appreciating the prompt service we were ready to offer you. With respect to the lock, it was under warranty and as a responsible company we ordered you a new one from California,had it FedEx to us and replaced it at no charge to you. From the pictures you sent, there is clearly no issue with the beautiful door we built for you. The issue you have is a sweep with a torn rubber. As you are fully aware, wear & tear isn’t covered under the warranty. We all like free service, but unfortunately as a company we do have to charge and you were only being charged for the service call. Cost of sweep & labour to colour match and paint weren't included. This is no different than having to replace worn brake pads in a car. Irrespective of how much we pay for our cars brake pads replacement aren’t free. We tried to help out but instead you chose to hang up on our service rep. The rating of 2 out of 10 is rather spiteful considering the service we offered. We wish you well on your future projects with Home Depot.

    Reply created 5 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jan 2018

    Custom front door replacement

    We ordered a custom front door . From the moment we stepped into the showroom, the service was excellent and staff were knowledgable , friendly and helpful. They helped us make our decision and gave great advice in order for us to do so. Installation was efficient and clean. We've never experienced such tidy workers carrying out a job in our home. They were very professional . We've been so happy with our beautiful new front door and have received so many compliments . The quality of the product is wonderful .

    Answer from pro:

    Thank you Robyn for spreading the good words. It was a pleasure working with you. We look forward to working with you on your next project!

    Reply created 24 Jan 2018
  • Review from Mehran
    Rating: 5 out of 5
    Review left on 18 Dec 2017

    Front door installation

    I was very satisfied with the service. Price is competitive considering the material used. Great recommendations by the sales rep and a great job on the installation.

    Answer from pro:

    Thank you Mehran. It was a pleasure dealing with you. We look forward to doing business with your families and friends.

    Reply created 19 Dec 2017
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