Insta Insulation

Rating: 4.9 out of 5

Insta Insulation reviews (576)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Dec 2016

    attic insulation

    Had Dave and Chris from Insta to supply and install attic insulation in my newly reno home to a R50 value. These very plessent professionals were on time for the appointment, mindful of the weather conditions in consideration of my home and invited me up the attic to explain and inspect the job they did upon completion. Nothing but praise for these two men and the company they represent Insta Insulation! Highly recommended from the initial call to them pulling out the driveway!!

    Answer from pro:

    Hello Mike! Dave and Chris (and all of us!) definitely aim to please so I couldn't be happier to hear that our dynamic duo did a top notch job for you from start to finish! Of course they would land on the 'naughty list' if they didn't but I personally have confidence in them year round. :) We really appreciate you taking the time to share your comments and we are grateful for your business and your praise! We are confident that your investment in upgrading your attic insulation will have you and your whole family sleeping in heavenly peace this holiday season. Wishing you much health and happiness this Christmas and always! Sincerely, Crystal - Customer Care

    Reply created 19 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Dec 2016

    Attic Insulation

    From the initial visit from the sales rep Bobby, to the the morning Chris and Dave showed up on time, this was a very enjoyable experience. Chris and Dave were courteous and knowledgeable, performed their work professionally and cleaned up after install. I would highly recommend Insta-Insulation for any of your insulation needs.

    Answer from pro:

    Hello Jarrod! You sure know how to make our holiday season merry and bright with all of those stars you awarded us for our performance on your attic upgrade! Thank you for taking the time to recognize the efforts of Bobby, Chris, and Dave. They make us proud every day for setting this kind of 'shining' example for our team. Jarrod, we truly value your business and your wonderful recommendation. From the whole team here at Insta, here's wishing you the happiest of holidays. We're confident that when the weather outside is frightful, your home will feel delightful! Sincerely, Crystal - Customer Care

    Reply created 8 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Dec 2016

    Attic Insulation

    Bruce Jackson, the sales rep was very good talk with regarding our needs and concerns. The installation team Dave and Chris were very professional, courteous and friendly. Dave and Chris were very organized and a pleasure to work with. These two people were very knowledgeable in their field. I would definetley recommend them to others . Congradulations another satisfied customer.

    Answer from pro:

    Hello Al and Mary! We couldn't be happier to hear that the three amigos, Bruce, Dave, and Chris have completed your attic upgrade to your complete satisfaction! I have no doubt that this trio has treated you right and achieved the result of a more cozy, comfortable, and energy efficient home for the holidays (and the rest of the year!). Thank you so much for choosing Insta-Insulation for your project - the pleasure has been all ours! Sincerely, Crystal - Customer Care

    Reply created 5 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Nov 2016

    Blown insulation into attic and garage

    Installation team was professional, courteous and friendly. They were respectful of our house and cleaned up after. Job was very well done. I would recommend them to others without hesitation.

    Answer from pro:

    Hello Keith! You can always count on our crews to deliver service with a smile! Thank you so much for taking the time to award the installers with top marks for treating your home with respect and performing a quality job. Your recommendation to others is the best reward we could hope for! Keith, thank you for choosing the Insta-Insulation team for your attic garage project; I'm confident that you'll enjoy the benefits of your investment for years to come! Sincerely, Crystal - Customer Care

    Reply created 28 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2016

    Blown attic insulation

    Excellent service from start to finish. From the estimate completed by Jeremy to the installation done by Dave and Chris. Everyone was professional and explained the job. Good work guys.

    Answer from pro:

    Hello Mark! What a great shout out to Jeremy, Dave, and Chris - and I can't think of three more deserving fellows to receive your kind recognition! What a pleasure to hear that your attic project went off without a hitch and your top marks are certainly appreciated by all of us here at Insta HQ. :) Thank you for your business, Mark. :) We're confident that your investment will result in the gift that keeps on giving this holiday season - a cozier home and lower heating bills! Sincerely, Crystal - Customer Care

    Reply created 23 Nov 2016
  • Review from Lou
    Rating: 5 out of 5
    Review left on 14 Nov 2016

    Attic Insulation/added new vents and sifits

    Ken Nagy the Sales rep who came to give me a quote was very helpful and thorough on what I need. The quote was very fair and the service was very good from the company. Experience was top notch, the professionalism and the time spent on walking me through the whole process from quote, scheduling, servicing and the quality of the work was outstanding. Thanks to Dave and Trent for doing a excellent job as well. Very good experience and would recommend to others.

    Answer from pro:

    Hello Lou! Well it just doesn't get much better than this! What a treat to read your kind review and I can't tell you how happy we are to know that we have made your attic insulation project such as positive experience! Ken, Dave, and Trent are certainly quality guys and I never have any doubt that they will deliver nothing less than a top notch job but it is certainly wonderful to hear a customer confirm it. Lou, thank you for investing in the Insta-Insulation team and for your fantastic comments and 10-star rating! We are so pleased to have had the opportunity to work with you; now it's time for you and your family to enjoy the long-term health benefits and year-round comfort of your freshly insulated home! All the best! Sincerely, Crystal - Customer Care

    Reply created 23 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Nov 2016

    Attic Insulation

    It is such a good feeling knowing that you are sitting down to write a review for a company that exceeded all of your expectations. We have been in our home for 30+ years and were having our roof re-shingled. We had had some leaks at the location of the roof vents. Knowing that, we knew that the insulation would have been affected. Also, we knew that the standards in terms or R value would have likely changed dramatically since the house was built back in the 70's. We had not previously upgraded our attic insulation. I set about doing my research, particularly looking for consumer reviews. We were particularly pleased with the amazing reviews we read on HomeStars. We requested a quote from Insta-Insulation and from another company as well. We requested a quote for the roof and the insulation from that company. The other company's quote for the insulation was significantly higher and they requested a deposit. We were contacted by Insta-Insulation almost immediately after requesting a quote. An appointment was booked for a salesperson to come out and give us an estimate. Prior to the appointment, Insta-Insulation sent us an e-mail introducing us to the sales person who was coming out and detailed his experience in the business. Bruce arrived on time and was very professional. He advised us of the price and indicated that he would send us the estimate in writing via email. We received the estimate the following day. Due to unforeseen circumstances, we had to delay having the work done. In any case, when we were able to schedule the work to be done, we contacted the office and booked a date. Several days prior to the appointment we were sent an e-mail confirming the appointment that advised us of any actions we need to take prior to the installation team arriving. We received a call the day prior to confirm when the team was likely to arrive. Adam and Eric arrived on time. They were very professional. They explained everything they were doing. They answered my many questions. They left my home as they had found it (except for the attic that is!) Our attic insulation was brought up to code. (We were only at 20 and code is now R50) We were very pleased with the office staff, the sales staff and the installation team. Everything from start to finish! We likely need to get some insulation down at the back of the house in future and we will definitely be calling Insta-Insulation to get that work done when we are ready.

    Answer from pro:

    OMG Kathy B! What joy you have brought to my day!! :) Mostly importantly, I am thrilled that you are so pleased with your experience with our team and the work delivered, but more personally I am thrilled that you appreciated the details of our process that are near and dear to my heart. Each step has been carefully determined and intentionally put in place to ensure you receive the best care we can provide at this point in time. Everyone here at Insta pride ourselves on setting customer expectations and we strive to continuously improve this effort as we learn from our engagement with each new person and project. Your mention of the email you received to introduce your sales advisor prior to his visit, and the subsequent email sent after booking your appointment to confirm the date and set some expectations for the visit, are details that I know our customers appreciate but could easily go unnoticed when a quote is in hand and being compared with others. You see, we believe that how you do anything is how you do everything so I love it that you have been able to articulate so well, the care that we take in attempt to make your experience with us as seamless and positive as possible. We can't thank you enough for your wonderful feedback and for choosing the Insta-Insulation team for your attic upgrade project! I am certain your investment will deliver a return for years to come. Kathy, it has been an absolute pleasure working with you and we look forward to working with you again when the time is right! Sincerely, Crystal - Customer Care

    Reply created 11 Nov 2016
  • Review from Lori
    Rating: 5 out of 5
    Review left on 4 Nov 2016

    Attic Insulation top up

    After feeling that my house was not retaining heat, I had Insta-Insulation come in to top up the insulation in my attic to R50. Trevor came to do the inspection and he was great at answering all my questions. The installers showed up on time, were friendly and professional, and cleaned up when they left. I would definitely recommend this company and I now look forward to lower heating bills this winter. :)
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Oct 2016

    basement insulation

    I am so pleased with the product and the service I received from Insta-insulation thank you Jason Sweeney and your team. I know this product is going to make such a difference to the comfort level in my basement. Thank You for the call this morning Jason checking in to make sure I was happy with the work completed a few days ago.

    Answer from pro:

    Hello Higgins! How wonderful to hear that you are so pleased with your experience with Insta-Insulation and Jason gets top marks in my book too for taking such good care of you! He has to answer to me, you know, if I find out he's not treating you right. :) I agree that your investment in your insulation project will certainly make your basement living space a more comfortable 'man cave' for you (and your whole family). Thank you very much for your business and for taking the time to share your feedback! Sincerely, Crystal - Customer Care

    Reply created 10 Nov 2016
  • Review from Karen John Lavery
    Rating: 5 out of 5
    Review left on 24 Oct 2016

    Living room , Cathedral ceiling

    They came in and did a great job. We could not be happier with their work, clean up ! Real nice guys. GREAT JOB . We would defiantly refer them to family & friends. Very happy, we had our attic done about a year ago by a different company and we weren't impressed. But your company came in and did a great job! Thank you

    Answer from pro:

    Hello Karen! Who says 'nice guys' finish last?! As you discovered, we've got the best crews in the biz and their number one priority is delivering quality work to your total satisfaction. So happy to hear that they did not disappoint! Despite your past challenges with your attic insulation work, I'm glad we were able to end things on a positive note and we're thrilled with your recommendation to family and friends! It's been a pleasure working with you, Karen, and please enjoy your new found home comfort! Sincerely, Crystal - Customer Care

    Reply created 10 Nov 2016
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