Insta Insulation

Rating: 4.9 out of 5

Insta Insulation reviews (576)

  • Review from Mike McCurlie
    Rating: 5 out of 5
    Review left on 12 Dec 2017

    Basement mouse and mold problem solved!

    My wife thought she smelled mold in our basement. We then realized we had a leaky window that was causing mold inside the wall. So we removed the inside wall, and found more than mold, we found a huge mouse 'apartment'. Apparently mice were sharing the house with us. We heard that Insta-insulation would stop the mouse problem, since they can't get through the stuff. Called Insta and they responded instantly! Even though it's December, probably their busiest month, they booked us in and got 'er done lickety split, and for less than we were expecting. Definitely a well-run company who knows how to give great customer service! Two thumbs up!

    Answer from pro:

    Hello Mike! I'm sorry to hear about your whole family of unwanted house guests - the nerve of them showing up uninvited like that - and right at the holidays too! I'm so happy to hear that our spray foam team was ready and waiting to come to the rescue to help you send your pests packing! Mike, we really appreciate your feedback and your business. Your two-thumbs up and kind words about your experience with our people, process, and products is an absolute bonus! I have no doubt that you'll be living in confident comfort knowing that your basement is properly insulated and there is officially no vacancy for vermin visitors! Wishing you the very best this holiday season! Sincerely, Crystal - Customer Care

    Reply created 21 Dec 2017
  • Review from Customer of Insta Insulation
    Rating: 5 out of 5
    Review left on 29 Nov 2017

    Upgrading old insulation

    Received the estimate on a Tuesday, took advantage of a cancellation and they did the installation on Wednesday. Super efficient and tidy. Process took about 3 hours. Hunter and Dave did a great job! Very courteous and efficient. Can't beat next day service, although it was a special circumstance, but I'm happy and the house is toasty!

    Answer from pro:

    Hello Happy Customer in Burlington! We couldn't be happier to hear how the stars aligned and we were able to complete your attic upgrade project so quickly! Thank you so much for recognizing the efforts of Hunter and Dave, and I have no doubt that their number one goal was to ensure you were completely satisfied with their workmanship. I always tell people that our installers are definitely the unsung heroes of the business! We are very grateful that you chose the Insta team and I'm confident that your smart investment in properly insulating your home will keep you and your family snug as a bug in a rug this winter! Sincerely, Crystal - Customer Care

    Reply created 30 Nov 2017
  • Review from Customer of Insta Insulation
    Rating: 5 out of 5
    Review left on 24 Nov 2017

    Hobby shop ceiling insulation

    The company was prompt in returning our email. The work was booked and scheduled quickly. Our phone calls were answered courteously and efficiently. The workers arrived on time, were friendly and cleaned up neatly when they were done.

    Answer from pro:

    Hello Happy Customer in Woodstock! Thank you so much for thinking of us for your hobby shop insulation work and for awarding the project to our team! It's terrific to hear that you are so pleased with your experience and that our work and workers delivered to your satisfaction. Your top marks and wonderful words are more than we can ask for! It's been a pleasure working with you and thank you for your business! Sincerely, Crystal - Customer Care

    Reply created 30 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2017

    home renos

    We went through the union gas home renos program. We contacted Insta-Insulation. They gave us dates for the removal and blown insulation top up. They had a cancellation so we were able to have more time between the removal and blown insulation which worked out better for us. Jason and staff did an excellent job. Jason answered all our questions. The work was completed on schedule for the reno program. Contact was made by phone and email throughout the job. Consider Insta-Insulation for your next job!

    Answer from pro:

    Hello Happy Customer in St. Williams! How wonderful that you were able to take advantage of the Union Gas Home Renovation program for your attic upgrade project and other planned renovations. These are such fantastic programs when the timing is right! We couldn't be more pleased to hear that your experience with Jason and the rest of the team has been so positive and that everything ran smoothly in coordinating with the other aspects of your project! We certainly know that a home renovation can be a big project to tackle and how important it is to have the right team in place! Thank you so much for putting your trust in us and your kind review is sincerely appreciated by everyone here at Insta. We appreciate your business and wish you and your family many years of comfort and enjoyment in your newly renovated home! Sincerely, Crystal - Customer Care

    Reply created 15 Nov 2017
  • Review from Customer of Insta Insulation
    Rating: 5 out of 5
    Review left on 20 Oct 2017

    Roof Insulation, older home built in the 70's

    Good work, quick turnaround time, friendly staff, focused on the job at hand. Very efficient and well organized company from start to finish. Great communication from initial quote to final installation. I would recommend without hesitation.

    Answer from pro:

    Hello Happy Customer in Burlington! Your wonderful referral is music to my ears as there is no finer form of flattery than your recommendation of our good work to others! We are very grateful for your business and it's awesome to hear that your experience with our people, process, and product has been so positive! That is always what we strive for and what a wonderful reward when a customer takes the time to let us know that we did not disappoint! You have made a great decision to properly insulate your attic and I know you will enjoy the improved comfort, air quality, and efficiency of your investment for years to come. Thank you for choosing Insta-Insulation for your project! Sincerely, Crystal - Customer Care

    Reply created 24 Oct 2017
  • Review from GP
    Rating: 4 out of 5
    Review left on 15 Oct 2017

    Cold Room Conversion

    Hired them to spray our cold room as it was being converted to a walk-in pantry. Excellent up-front communication that identified work to be done and costs. Good on-site sales conversation. Easy on-line contract exchanges. Did have a scheduling issue (i.e. some confusion on the booked day of work); issue resolved quickly. On-site installers very cordial and cleaned up afterwards. Room seems to have been done well and at this time I don't have any reason to think otherwise. I would have given a higher score if not for the scheduling confusion, but they redeemed themselves by resolving it quickly. I would call them again for other work.

    Answer from pro:

    Hello Happy Customer in Richmond Hill! Thank you so much for choosing the Insta team for your pantry project and for sticking with us through the scheduling hiccup. We're thrilled at the top marks you've awarded us and of course it's our job to earn those stars so we'll use this lesson as an opportunity to nail down our scheduling process for next time! It is excellent to hear that overall you had a pleasant experience with the rest of our work and on behalf of the team, I'd like to extend a sincere thank you for your valuable feedback! I am confident that you will enjoy the results of your investment and we certainly welcome the opportunity to work with you again in the future! Until then, here's wishing you all the best! Sincerely, Crystal - Customer Care

    Reply created 24 Oct 2017
  • Review from M & C Mayner
    Rating: 5 out of 5
    Review left on 7 Oct 2017

    Kitchen Renovation

    The whole experience was professional, courteous, quick and efficient. The installers were friendly and knowledgeable. No mess left. I needed the job done sooner than later and you had a cancellation and did my job within days of my request. Thank -you Mark and Carolyn Stoney Creek ON

    Answer from pro:

    Hello Mark and Carolyn! How fantastic to hear that we were able to keep your kitchen renovation 'cooking' by completing your insulation work in 'short order'! Ha! I'm so pleased that your experience with our team and process has been so positive. Thank you very much for trusting us with your project and for your wonderful comments. Wishing you every success with the completion of your renovation. It's been a pleasure serving you! Sincerely, Crystal - Customer Care

    Reply created 24 Oct 2017
  • Review from Debbie
    Rating: 5 out of 5
    Review left on 29 Sep 2017

    Garage Insulation

    We needed to get our garage re-insulated because our master bedroom is over it and we heard that Insta-Insulation was good. From the Estimate process, Jason was very friendly and knowledgeable and was easy to deal with; to Dave and Ed the installers the process was a pleasant experience. The guys were very friendly and were very helpful and willing to explain to us the process and answered all of our questions. Overall dealing with this company was great! Now to wait until winter to see how much of a difference the spray foam makes.

    Answer from pro:

    Hello Happy Customer in Toronto! So happy to learn that someone spread the good word about Insta-Insulation which prompted you to award us your business! We are grateful for the referral and for your trust in our team. It is wonderful to hear that we lived up to the expectations that were set and that you enjoyed a positive experience with our people, process, and product. We certainly try our very best to perform to your complete satisfaction. With Jason, Dave, and Ed on the job, I know you were in great hands! Thank you for your terrific feedback and excellent rating. We truly value your business and your comments! There is no doubt in my mind that you will reap the rewards of your smart investment to properly insulate your garage and master bedroom for years to come. Thank you for choosing the Insta team for your project! Sincerely, Crystal - Customer Care

    Reply created 2 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Sep 2017

    Attic Insulation

    When we had a some ice damming (leak in the roof), Insta Insulations was recommended to get the attic air flow and insulation right to address this issue. So we approached Insta Insulation and the result was very positive; effective and effiecient from the sales process through the team that updated the roof air flow and put in the insulation. Very effective and efficient job at a competitive price = good value!

    Answer from pro:

    Hello Andre! Ice damming is a problem shared by many others and you've made a great decision to take care of it once and for all by addressing your air flow problem and upgrading your attic insulation. I'm certain you'll be super pleased with your decision this winter when the only ice you'll find is in your drink while relaxing in the warmth and comfort of your freshly insulated home. Thank you very much for choosing Insta-Insulation - we appreciate your business! Sincerely, Crystal - Customer Care

    Reply created 28 Sep 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Sep 2017

    New attic insulation

    From the initial estimate to the finished product, they are the best. Estimator was polite, very knowledgeable and also made recommendations not related to estimate (ie. Have electrical wiring inspected and recommended having removal done one day and new installation a few days later). The removers and new installers are friendly approachable and extremely clean. They even vacuumed once job complete. I highly recommend them over any others. The job quoted is what I paid. Others who gave me quotes went on to say that I would have to rent disposal bins etc. Let Insta-Insulation take care of all hour insulation needs. They sure did it all for me. I would give them way more than 5 stars if I could.

    Answer from pro:

    Hello Eric! Wow! Your kind words and wonderful account of your experience with our company has made my day! I couldn't be more pleased to hear that you've enjoyed working with our team and that we made the process easy for you. We definitely do our best to set your project up for success and I am confident that you will continue to reap the rewards of ongoing comfort and efficiency for choosing to wisely invest in properly insulating your home. It's truly been our pleasure, Eric - thank you for your business!! Sincerely, Crystal - Customer Care

    Reply created 28 Sep 2017