Insta Insulation

Rating: 4.9 out of 5

Insta Insulation reviews (576)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jun 2017

    Re-insulating my attic

    Chris and Dave were very professional and courteous. They explained all the work being done and cleaned up when they were done. I would highly recommend this company and their employees.

    Answer from pro:

    Hello Happy Customer in La Salette! It's wonderful to hear that Chris and Dave took great care of you and that we were able to make your attic insulation upgrade such a positive experience! We certainly appreciate your fantastic feedback and the big gold star you have awarded us! It has been our pleasure serving you and on behalf of the whole team at Insta, we THANK YOU for your business and kind recommendation! Sincerely, Crystal - Customer Care

    Reply created 4 Jul 2017
  • Review from Eric Atkinson
    Rating: 5 out of 5
    Review left on 17 Jun 2017

    Attic insulation removal and install

    Excellent service. All employees of Insta-Insulation who worked on our home were professional and friendly. All work was completed as described. We have already noticed the improved environment in A second level bedroom. In less than a week have already made a referral to a neighbour in complete confidence Insta-Insulation will meet their needs and get the job done properly.

    Answer from pro:

    Hello Eric! It always means the world to us when a satisfied customer takes their time to share their experience with our team and recommend us to others! We will most certainly take great care of your neighbour! We couldn't be happier to learn that you're already seeing the benefits of your great decision to properly insulate your attic. Here's wishing you continued sweet dreams in your second floor bedroom with the peace of mind that you'll continue to see a return in comfort, efficiency, and reduced energy bills for years to come. Thank you for choosing Insta-Insulation! Sincerely, Crystal - Customer Care

    Reply created 26 Jun 2017
  • Review from Customer of Insta Insulation
    Rating: 5 out of 5
    Review left on 15 Jun 2017

    Attic insulation installation

    Trevor was great when he came to quote the insulation job and his price was very fair. Not even a week later, Dave and Chris were onsite to add insulation into my attic. Schutes were installed perfectly and insulation blown in all in a timely manner. They were both very professional and friendly and they did a great job. I would highly recommend them to anyone looking for insulation.

    Answer from pro:

    Hello happy customer in Burlington! How excellent to hear that Trevor, Dave, and Chris delivered such a great job and positive experience for you! These boys definitely aim to please and there is no higher form of flattery than your fantastic review and recommendation to others. Thank you! We truly value your business and are confident that you'll enjoy many benefits of improved home comfort and efficiency from your freshly insulated attic! Sincerely, Crystal - Customer Care

    Reply created 26 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jun 2017

    Two Storey Renovation

    Jason Sweeney and the team from Insta-Insulation were amazing. When Jason came to give me a quote, I was impressed with how knowledgeable he was and his super friendly personality. He provided me with a detailed quote and whenever I had any questions, he always took time for me on the phone (I had never spray foamed before). On the day of spray foaming, the team arrived early and were ready to go. They were very friendly and walked me through the process. They called me when there was a bit of an issue (which was my fault) and helped me solve it. They did an excellent job. I would highly recommend Jason and the team from Insta-Insulation.

    Answer from pro:

    Hello happy customer in Toronto! Thank you for the fabulous shout-out to Jason and your spray foam install team. It's always the people you work with who make all of the difference! I couldn't be more pleased to hear that the spray foam insulation portion of your renovation project went off without a hitch. On behalf of the whole gang here at Insta, we are very grateful for your business and we are super appreciative of your kind words and the top notch rating of our work. Thank you for choosing Insta-Insulation and enjoy the increased comfort that you're sure to experience year-round from making such a great investment in your home! Sincerely, Crystal - Customer Care

    Reply created 26 Jun 2017
  • Review from Rita Haider
    Rating: 5 out of 5
    Review left on 19 May 2017

    Old insulation removal, foam spray and cellulose spray

    I highly recommend Jeremy and his 3 teams. They were great to work with - from start to finish. Jeremy is knowledgeable, courteous and has the ability to explain the jobs and processes well which inspires much confidence. The entire 3 teams were very professional, polite and attentive. They did the job well. People at the Customer Care Service were helpful. Their pricing is also competitive. I sure will recommend to my friends.

    Answer from pro:

    Hello Rita! Thank you for shining the spotlight on Jeremy here - we think he is a superstar too and we're so happy you were able to experience that first-hand. We are so lucky to have such a great team of sales advisors who care and Jeremy is at the top of the list! Of course, the crews are often the unsung heroes who have to perform the work and we have the best teams who are always up for the challenge of ensuring they deliver with pride. We are so pleased that our who gang was able to make your attic insulation project such a positive experience. Rita, we're confident that your decision to invest in your substantial attic insulation project will pay dividends in many ways for years to come. We are grateful for your business and for your fabulous review! Wishing you a cool and comfortable summer in your newly conditioned living space! Sincerely, Crystal - Customer Care

    Reply created 23 May 2017
  • Review from Lester
    Rating: 5 out of 5
    Review left on 14 May 2017

    Attic Insulation and Spray Foam Cold room and Knee walls in Attic

    I dealt with Bobby Lake from the Home show and he gave me a fair quote and answered all my questions about spray foaming. The first crew Jerry and Aden arrived on time and did a great job spraying the knee walls to my cathedral ceiling and my coldroom. They were courteous and careful when spraying. The second crew Dave and Chris were also very personable and conscientious when they arrived to blow in the cellulose to my attic. They cleaned up and Dave even went the extra mile to fix a bathroom vent that did not have a proper collar on it. Chris was hardworking and both crews took before and after pictures to show me what was done. I am happy with their work and the professionalism that Insta-Insulation showed. I would recommend this company to anyone. Lester

    Answer from pro:

    Hello Lester! It makes my heart sing to hear your wonderful words of recognition for Bobby, Dave, and Chris. How many customers can say they remember the names of the contractors who come in to complete their project work. I know our team prides itself on developing these personal connections with customers because that's how you know we're in it for the long haul. We want you to know exactly who to call when you need a job done, and exactly who to call if you have a problem. We're part of your team now and we're in it to win it, together! Thank you for choosing Inst-Insulation for your work and for sharing your experience here. We're very proud that we met your expectations and we couldn't ask for anything better than your kind recommendation. Enjoy the new-found comfort and efficiency that you're sure to experience as a result of making a great decision to properly insulate your cold room and attic. Wishing you the best, Lester! Sincerely - Crystal, Customer Care

    Reply created 23 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 May 2017

    Bathroom spray insulation 110% Happy

    I called Alex and the team over at Insta Insulation to help me insulate a special bathroom extension project for my disabled brother. From the very first call I was treated as family. When I spoke to Andrew in the scheduling department, I knew that I made the right choice. The job was completed within 3 days. Talk about a quick turnaround. I was notified the day before with an exact 1 hour window of when they will be arriving. On the day of the project, the team called me directly to let me know that they were on the way. The end result was remarkable. Not only did I notice a difference in stabilized temperature inside my home, but I noticed that the spray foam insulation impacted my heating bill significantly in an efficient way. I would like to thank the whole team over at Insta Insulation for their quick and professional customer service. I wish there was a score higher than 10 to give to them. My brother said he has noticed a difference right away the following day. We are all very happy we went with spray foam Instead of fibreglass. What a world of difference. Thank you Insta Insulation. I will be recommending you to everyone! 1 Happy client.

    Answer from pro:

    Hello 1 Happy Client! Neno, do you know how much I love a happy ending?!?! On behalf of Alex and the whole Insta team who worked on your project, THANK YOU for making us your first call for your bathroom spray foam job! We couldn't be happier that we achieved so many wins throughout the process and the icing on the cake is to hear that you noticed an immediate difference once the work was complete! Your wonderful remarks are sincerely appreciated by all of us, as is your business. I hope you, you brother, and the rest of your family will enjoy the benefits of this home improvement project for years to come. We are humbled by your top marks and wonderful recommendation. Sincerely, 1 Happy Insulation Contractor!

    Reply created 23 May 2017
  • Review from Naomi Eisenberg
    Rating: 5 out of 5
    Review left on 12 May 2017

    Attic insulation

    A pleasure to work with. The crews were on-time, neat and respectful of my home. Everything was very organized and I knew exactly what to expect and when to expect it. There was a minor bit of damage to one of the ceilings, but they took care of it without any issues. Great on the customer service end. And I can feel the difference already.

    Answer from pro:

    Hello Naomi! Setting customer expectations can be a lost art in this industry, but we take it very seriously as part of what ensures that we deliver as promised. Thank you for recognizing our efforts here! I also appreciate you giving us the opportunity to correct the minor damage we caused. We can't fix what we don't know is broken and we want to make things right when a problem does occur. Unfortunately, it's inevitable that problems arise on occasion but those are the times when we really get to shine because that's where you get to see what we're really made of and Insta always stands behind our work! The best news I could hope for here is learning that you are already noticing a difference in the comfort of your home - that is music to my ears! You made a great choice to properly insulate your attic, Naomi, so enjoy the advantages that your investment will continue to deliver. Thank you for your business and for taking the time to share your experience! Sincerely, Crystal - Customer Care

    Reply created 23 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2017

    This company was recommended to me to insulate my new basement.

    Great service! They did what they said they would do when they said they were going to do it!!! What more can you ask for? Customer Service was exceptional. Keep up the great work.

    Answer from pro:

    Hello Kim! I'm so pleased that we were able to make basement insulation project such a positive experience for you. It's easy to deliver exceptional work to exceptional customers! We certainly strive to keep the bar high on each and every job so THANK YOU for letting us know we got it right for you. It has been a pleasure working with you, Kim! Your appreciation here means the world to us. :) Sincerely, Crystal - Customer Care

    Reply created 23 May 2017
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 9 May 2017

    Over promised and under delivered

    Back wall and crawl space spray foam job. Quoted 3 inches on back wall, 5 inches on floor joists, and 2 inches on exterior block foundation wall (their own contract states +/- 1/2 inch) What was got was a complete patch job with some areas left with less than 1 inch of spray foam! Not to mention the INCREDIBLE mess they left behind - foam literally EVERYWHERE which took hours to clean up and prep for sheathing When I called to get an explanation the sales rep was rude and acted like I was unable to measure (3 inches of a 2x4 still showing is pretty clear to me) After insisting they come back to complete the job, they came back and added MAYBE 1/2 inch additional foam, still not even close to a complete job. This was our first winter with this "new" insulation and our floor and room is colder than when we had 40 year old Batt Insulation For almost 4K in insulation I expected company that would take pride in what they do, instead I got another typical contractor rush job. I would not use, call or recommend this company again