In May 2012, my husband and I were looking for a sectional for our new home. It was an odd shaped living room, and couldn't find any other companies that carried a left sided sectional that was in our price range. We decided to check out Leon's (Whitby location), and found a floor model that was perfect for us.
The saleswoman told us it was second-grade leather, and just put out on the floor a week prior, and it had a large discount. Even though I had heard not-so-great things about Leon's, we bought it anyway.
We had it delivered, and upon arrival it had 3 scuff marks on the ottoman. I called Leon's back but they told me that I could only dispute the condition of the sectional WHILE the deliveryman were still there. I was S.O.L. apparently. I decided to not pursue it further because it wasn't very noticeable.
About a year later, I noticed some cracking in the leather. It started out small, but then it seemed to spread on one of the cushions. I called Leon's and they gave me the run around (of course), and then I ended up speaking to their company contracted material specialist (uh? Really Leons? Why is it that you need this service?) and he gave me the low down on their furniture. He told me that I had a Bonded Leather sectional, the very cheapest quality of leather, and that my couch was basically a lost cause. There wasn't any way to fix the leather. I was pissed! He told me to write a letter to the owner of the Whitby Leon's location to get some resolution- which is what I did.
A few days later, I had a customer service rep contact me and I submitted what was happening on the cushion and she offered us $300 off the cost of the couch. Since we were paying it off in installments, and it would be soon paid off, we took the deal.
It's been another year since then, and now the entire sectional is covered in leather cracks! Everywhere! Add to that the springs in the lounger is completely gone, and now it sags. It actually isn't fit for people to sit on in that spot. If we had known the entire thing was going to be ruined, we would have never taken only $300 off. We've had this sectional only 2 and a half years and it is garbage! It's completely embarrassing when company comes over- and I will most likely throw it out next year to purchase new living room furniture.
I am extremely angry that I had a sales representative mislead us about the quality of the leather, said they we had a 5 year "material" warrantee, and that we paid $1850 for a sectional that only lasted 2 years. I never heard of their awful reputation until I researched them on the internet. They cater to people by selling over-priced, low quality items with the allure of payment plans. Don't fall for this! In the end, we are out almost $1500 and will have to re-invest in new furniture that will cost us thousands more. Lesson learned!
