We needed the roof of our semi-detached home re-shingled this spring, and had multiple quotes. Megacity came in at the mid-range and Randy was exceptional at getting back to me quickly regarding the initial quote and any questions I had. Ultimately I went with Megacity, and overall they did an adequate job.
HOWEVER - you need to know your stuff when dealing with them. When I asked about ensuring that an aluminum drip edge was going to be installed, Randy informed me that they didn't normally install them. I checked with the eavestrough company I was going to use after Megacity was done, and they were adamant that a drip edge should be installed. According to Randy "They've never had any problems" when they haven't installed them. He had no problem having his crew install them, but it was interesting to me that they don't make it a practice.
I wasn't able to be at my house when the crew came to do the job, but my wife was. They crew was very friendly, efficient, and finished the job after about 6 hours. Unfortunately, when I came home, there were several items that weren't satisfactory. Firstly, when they installed the drip edge, they used different styles and left gaps around at several locations. When I called to have this fixed, I was told that the reason the drip edge didn't match around the house is that they just used whatever they had in the truck.
I also had a bathroom fan exhaust vent installed on the roof, and I was to make the hose connection in the attic. When I went to do this, I discovered that the vent they used had no connection duct. When I spoke to Tom about this, he informed me that this is the type they use on all of their jobs. They just tape the flex hose close to the vent as best they can and the moist bathroom air will flow right out vent. In doing some research, this is not correct at all. If you don't get a good seal between the flex hose and the vent, then the moist air can easily spill out into the attic and can cause moisture and mold issues. But according to Tom "They've never had any problems with this in the past". This seems to be they're standard answer to challenging questions. Ultimately, I went to Home Depot and bought a proper vent and they came back to install it.
So in the end, Megacity did an adequate job for a reasonable price. But beware and do your research. You need to inspect closely and have them come back to repair the things done incorrectly. And don't accept the answer: "We've never had any problems with this in the past". It's not an excuse for them to cut corners.
IN RESPONSE TO MEGACITY'S REPONSE:
Regarding Tom's comments about the vent, my issue was not whether the vent had a flap or not, but rather whether or not it had a proper connection to attach the flex hose to. The vent installed only had a flat grate that Tom recommended I wire the flex hose to. This would not allow an air tight seal and moist air would certainly blow back into the attic space.
Regarding the drip edge, my major issue was not with the style of the drip edge, but with the fact that the installers used two different styles on the same course of roofing. This was on my garage, which didn't have an eavestrough and so one drip edge stuck out somewhat and then the rest of drip edge was flat to the fascia, which was very unsightly. AND, there were areas where the drip edge was completely missing.
The point of my review is not to be inflammatory, but rather give my honest opinion of my experience with Megacity. They were very pleasant to deal with and follow up was excellent (as stated in my original post), but you do need to check their work carefully.
