Milani Plumbing, Heating & Air Conditioning reviews (993)

My sewage line had a belly and around 10 ft section is under water. On Feb 25th 2021, Milani Estimator D came and gave me quote $3956 plus tax. D did not do any inspection. He said Milani technician would use camera to inspect the whole pipe, then decide the section should be worked on. Later on, we both agreed to add additional $400 for inspecting, flushing drain tile pipe and vacuum the storm well. March 03 (Wednesday), Milani Technician W came on site, inspected the whole pipe with camera, marked the section should be repaired, broke one sidewalk concrete panel and started digging. They never said that the grade of the pipe in the section was not large enough. At the first day end, when W and I were having a quick chat, he showed me that the rest of the pipe has minor problems. He asked me whether I had interest to get a quote for replacing rest of the pipe together with current project. Asking a quote won't hurt me. So I agreed to get a quote. March 04(Thursday), Estimator D came again, did the calculation, and told me that replacing the rest of line with current project is $2929 plus tax. While he was in his car to write this quote for me, I talked with my family. Considering problem of rest of the pipe is very minor, we decided not to accept the offer. Before he finished writing the quote, I told D our decision. Then, later that morning, before he left, D knocked on my door and handed me a new written quote of 7245.00 plus tax. I was quite surprising to me. He told me that this written quote was for replacing the rest of pipe separately in the future, which would be after current project is done and all Milani crew left. It's just for my reference if I want to do it later on. He doubled the quote just in 10 minutes in order to push us to accept the 2929+tax offer. At the end of March 05, W told me that he cannot handle the job and Technician S would take over this job on March 10 (which would be Wednesday). On March 10 and 11, Technician M came instead of Technician S. Without asking us, Milani sent in a vacuum truck to vacuum the soil out instead of using excavator to dig the soil out. M worked on the site for two days: digging, removing old pipe and installing new pipe. He worked very fast. Around lunch time of second day, when we heard large noise of breaking concrete, we came out to see what's going on because the project should not break any more concreate panels. Technician W already broke one panel. It turned out that Technician M already back filled the trench. He was in such a hurry that he broke another big panel. That noise we heard was his assistant trying to break the broken panel into small pieces. The extra panel was so big that will cost me $1000 to replace. Before M left for that day, when I ask him when he can show me the new pipe with camera, M told me that he would take the coming Friday off and another technician would come and inspect the new pipe, flush drain tile pipe and vacuum the storm well. When no technician showed up on Friday (March 12), I contacted with Milani project manager A. Very surprisingly, A said the project was already finished. He refused to send a technician to show the installed pipe with camera. He also refused to take the second broken panel away. He also refused to honor the additional contract (flush drain tile pipe and vacuum the storm well). He claimed that our storm line is clogged. It’s not safe to flush. Neither technician M or W ever told me that the storm line is unsafe for flushing. I contacted with other contractors with vacuum truck, they told me that vacuum truck can flush a clogged pipe and, at same time, vacuum the water away. It won’t cause flood. So what Milani said about unsafe for flushing was not true. After I talked with Milani customer service many times, finally A sent worker T to take the concrete away and showed me the pipe with a camera. At the time, I found out the pipe is still fully under water. A refused to fix the problem. He claimed that, on March 04, when Dd gave me the second quote, the technician/estimator told me the pipe would be back-graded if the whole line wasn't replaced. A’s claim is not true. No one from Milani ever told me the pipe would be back graded if I don't replace the whole line. It makes no sense to refuse the quote if I knew that the pipe would still be fully under water. Why I spent over $4000 dollars for not solving the problem and ruining my landscape and sidewalk (another $4000 cost for me)? I did not know how bad the grade of the new installed pipe is. Milani’s T only had a camera. He is not a technician and he did not bring a camera allocator. He can't tell me how bad the back grade is. I had to hire an independent technician (for $350+tax) to inspect the pipe again. It turned out the pipe was back graded by 5 inches. Milani not only refused to fix the problem, but also claimed that they are fully booked and had no time to do my job. After I pushed customer service many times, Milani finally quoted me $14,245.00 for replacing the whole line, which is increased by 106% comparing with original quote(6,885.00). I called and emailed Milani customer service asking to talk with the owners of Milani on Friday (Mar 19), but, up to now (March 25), no one contacted with me.

Taylor came by and installed a bathroom vanity with a new faucet. Very professional service, polite, and went above and beyond. We would recommend him for other clients and when we need this service again in the future we will ask for him. Thank you Taylor.

In April of 2020 we connected with Arash for a quote on replacing our 20-year old furnace. After his recommendation we chose to wait through the Summer and re-address this potential problem in the Fall. We waited until February of 2021 to recall him. He honored the original quote price and arranged to send technicians out to inspect the installation. As a result of our original installation being quite old..there was some dilemma regarding the routing of the exhaust from the new furnace technicians arrived [one full day late] - went into the crawl space, garage,etc. and we could tell by their facial expressions that they were at a loss as to how to vent the new system. They left [after marking our painted wall with their stud finder] and we received no follow-up call from Arash or Milani regarding this potential job. It is now nearly 3 weeks after the technicians departed...no call! They may have to most trucks and be one of the oldest firms in the Lower Mainland....but, they are only as good as their employees and - in this case - they rate ZERO stars for terrible customer service! We ultimately contracted with another company who did a remarkably neat and functional job.

Claude came in today to fix the clogged in the toilet at our store. He is very friendly and efficient. Came in to fix the problem right away when I just sent a request this morning.

The job was to disconnect my condo dishwasher with no removal or disposal. Total cost $391.66 so basically $400. A little on the pricey side. They claimed that there were issues with the plumbing but there weren't any issues for the past 20 years and everything looked clean and in good order to my eyes. They did what was asked and then some more and billed me for the "some more" part after they said they wouldn't. They didn't send me the invoice for the "some more" part until after I complained about the charge on my charge card. Everything is said and done so it is what it is. Double charged.

Needed to install new water line on a 50 year old house. Reza and Sungwon came to do service. Two men efficient. knowledgeable, friendly, and helpful. Very satisfied with their work.

The whole gang was amazing. They fixed my waterman and gave me water before my big party! Total life savers, they explained everything in advanced, and were so professional. Price was reasonable as well! Thanks again guys!

Called them to inspect furnace not coming on. Determined it was gas valve. 4 year old furnace installed by someone else, they wouldn't do warranty on the part even they are a carrier/tempstar repair shop. Said it would be 10-12 days to ship and $300 - $400 for the part. The tech hadn't even placed the order after several days in the winter. Most frustrating is not honouring factory warranty and wanting to charge for a new part.

Ali arrived on time. He confirmed the thermostat was defective and quickly replaced it. He then checked the furnace and stayed as it went through its relaunch steps. He was courteous!

Milani plumbing came out to investigate a leak I had from my apartment to downstairs. They cut a hole in the ceiling downstairs to investigate, identified the problem immediately and fixed it within the hour. They were incredibly professional and courteous. I couldn’t be more relieved, water problems are always difficult, and because Milani’s also do restoration work, they will be able to put everything back downstairs better than before. I don’t know the cost yet, they are billing my home insurance