Milani Plumbing, Heating & Air Conditioning

Rating: 4.5 out of 5

Milani Plumbing, Heating & Air Conditioning reviews (993)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jan 2020

    Plumbing service

    Devon came by and fixed all my plumbing problems in my newly rented suite. Will ask for devon any time i need to call milani in the future! Thanks Devon!

    Answer from pro:

    Thank you for the kind words! We are so happy to hear that Devon was a huge help fixing your plumbing issues in your suite. Thank you again for choosing Milani Plumbing, Heating & Air Conditioning!

    Reply created 9 Jan 2020
  • Review from Gilles Marchand
    Rating: 5 out of 5
    Review left on 7 Jan 2020

    Sewer drainage issue

    Contacted Milani due to drainage system issue, within 15 minutes received a call back saying plumber on the way. Plumber Shawn S. Was prompt and very professional, he explained all the process and issues. Shawn did everything he could to fix the problem. When Shawn found the problem were due to roots from a city tree & city property he explained how to contact the city of Vancouver and explain the situation. Shawn provides great service and gives a positive impression of Milani.

    Answer from pro:

    Thank you for the kind words! Shawn will be happy to hear that you appreciated his assistance with your drainage system. Thank you again for choosing Milani Plumbing, Heating & Air Conditioning!

    Reply created 9 Jan 2020
  • Review from Customer of Milani Plumbing, Heating & Air Conditioning
    Rating: 5 out of 5
    Review left on 5 Jan 2020

    Plumbing

    Good service call Devon, was really good and fast. Likes skateboard and will keep him in mind for next time for next plumbing job. Nice company Milani. My property management also uses Milani.

    Answer from pro:

    Thank you for the review! We look forward to working together again in the future. Thank you again for choosing Milani Plumbing, Heating & Air Conditioning!

    Reply created 9 Jan 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Dec 2019

    Emergency plumbing repair

    I have had to call Milani on three occasions for emergency plumbing repairs at my house. Each time the service personnel having been professional, timely and dealt with the issues efficiently. On the most recent visit, Winston did a good job adjusting to the piping in our house and auger a clearing in our root clogged sewer line. I appreciate the ability to book and know the arrival time of the service personnel. I have found the times provided by the dispatchers to be accurate

    Answer from pro:

    Thank you for the kind words, Blair! We are glad that your emergency plumbing repairs were quick and that you were impressed with your technicians' hard work. Thank you again for choosing Milani Plumbing, Heating & Air Conditioning!

    Reply created 9 Jan 2020
  • Review from Customer of Milani Plumbing, Heating & Air Conditioning
    Rating: 0 out of 5
    Review left on 9 Dec 2019

    Plumbing services at home

    Be aware! Milani plumbing has a policy of charging an extra half hour on top of the standard one hour charge for technician’s time writing out the invoice (can take 10 or more minutes) even if the work finished well within the first hour if billable time for callout. My plumbing work finished in 52 minutes, tech spent 11 minutes writing out invoice in his truck and came to me with additional half hour on my bill. When questioned he said the work finished in 63 minutes (which included 11 minutes for writing out invoice). Their manager informed me that all customers have to pay additional half hour labour charges even if the time spent fixing the problem goes one minute beyond the first hour and time taken to write invoice is added even though it could take 10-15 minutes to write out a four line invoice. Customers should clarify their billing strategy (totally unfair in my opinion) before agreeing to get work done.

    Answer from pro:

    Hi Jay, thank you much for sharing your recent experience with us. I am sorry to hear that you didn’t feel completely satisfied with the service provided. I know that you were contacted by Azima, our Customer Service Manager yesterday, who was able to speak to you at length. Firstly, I would like to mention that we do not have a policy where we charge any extra time for writing an invoice as this time serves as part of the entire service call. After speaking with Azima, I wanted to clarify that we did waive off the 30 minutes for you. We take customer service extremely seriously at Milani and strive for 100% satisfaction on every call. We complete hundreds of service calls every day, and our customer service team is very detailed when booking those calls by taking time to explain our rates and how we charge for our technician’s time. Each service call comprises of a few parts, and the invoice and job report is one of the most important. Not only does it give you a detailed and thorough explanation of what our certified and extremely knowledgeable technicians found, but it also explains what work was completed, includes any recommendations and serves as documentation for the future. The time it takes to complete these report forms is an important part of the service call, and our technicians are as efficient as possible when they complete this portion. I am very happy to hear that we have resolved your issue, and we look forward to helping you with your future plumbing needs.​

    Reply created 10 Dec 2019
  • Review from Customer of Milani Plumbing, Heating & Air Conditioning
    Rating: 5 out of 5
    Review left on 14 Nov 2019

    Plugged toilet

    Rob did a great job unplugging our toilet. Tried a toilet auger first but that didn't work so had to remove the toilet to clean the trap. Was very professional throughout.

    Answer from pro:

    Thank you for the kind words! We are happy to hear that Rob's hard work fixing your toilet was appreciated. Thank you again for choosing Milani Plumbing, Heating & Air Conditioning for your service!

    Reply created 15 Nov 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Nov 2019

    Drainage

    Rob H did an excellent job with all the work completed in my home. Several drainage issues including the main sanitary drain, two bathroom sinks, one kitchen sink and one laundry drain. Kept all areas tidy and clean, everything was explained to me in an easy understanding way. I was very satisfied and would definately recommend Milani Plumbing and Heating to anyone. Thank you! Janis

    Answer from pro:

    Thank you for the review! We are happy to hear that Rob's work on your drainage problems was appreciated and that he impressed you with his service. Thank you for choosing Milani Plumbing, Heating & Air Conditioning!

    Reply created 27 Nov 2019
  • Review from Galen Lee
    Rating: 5 out of 5
    Review left on 30 Oct 2019

    Darren was great

    Came on time, really nice guy, was very fast and did all the little extra things like take away the old materials. Will call them for my next job. Thanks Darren!

    Answer from pro:

    Thanks for the review, Galen! We look forward to assisting you again in the future. Thank you for choosing Milani Plumbing, Heating & Air Conditioning for your service!

    Reply created 15 Nov 2019
  • Review from Customer of Milani Plumbing, Heating & Air Conditioning
    Rating: 5 out of 5
    Review left on 27 Oct 2019

    Flood restoration

    Mike was very knowledgeable and helpful in setting up the drying equipment after upstairs suite had a big leak that flooded the basement suite. He did his best within the budget he was allowed to work with as set by the home owner. Mirzani who picked up the equipment was also respectful and polite. I would definitely use this company again.

    Answer from pro:

    Thanks for the review! We will be sure to let Mike and Mirza know that you appreciated their assistance during your leak. Thank you again for choosing Milani Plumbing, Heating & Air Conditioning for your service!

    Reply created 15 Nov 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Oct 2019

    Great work replacing hot water heater

    Austin did a great job replacing hot water heater on short notice. Very thankful. Total professional. Strongly recommend. Note if I had more time would have shopped around for water heater as I think I could have found one cheaper. But same day service request and install is pretty amazing.

    Answer from pro:

    Thank you for the review, Michael! We are happy to hear that your hot water tank replacement went smoothly and we look forward to working together again in the future. Thank you for choosing Milani Plumbing, Heating & Air Conditioning for your service!

    Reply created 15 Nov 2019
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