Milani Plumbing, Heating & Air Conditioning reviews (993)

Rob H. at Milani is a hero. Why? We had been dealing with noises and smell for 3+ years and after having 3 different plumbing companies come and try and fix it for a total of over $1500. Rob H. reviewed our house location and plans, walked the perimetry, checked the bathroom and solved the problem in about an hour. He walked us through all of it - how he diagnosed the problem, what it was, and what to look for in the future. A drainage professional who has won our trust in Milani as the only place we will deal with going forward.

Matt M came to help unclog a backed up sewer. He was courteous and friendly. The job took a bit longer than expected as there was quite a big clog along the line but he worked quickly and efficiently. It's a dirty job but I'm glad Milani Plumbing is there to help out!

Mirza, Franz, Sandro & Mykola were knowledgeable, professional and friendly. They did a wonderful job, fixing my leaky pipes. I’m very happy with their service and Milani. Strongly recommending them.

We had some clogging issue which reoccurred the day after a house visit by another contractor. We called Milani to have a look and found out the problem. Morgan E and Mitzi O is the team came to work,they replaced some pipe that required cutting through the concrete in a 90 year old house. The job was finished the same day and left the work area sparkling clean. They may not be the cheapest but they are professional and knowledgeable and can definitely get the work done. Highly recommended.

Milani may have tons of great reviews of their work, but when things go wrong, does it ever go wrong! I purchased a new furnace through Costco, with ease that Milani was their trusted installer. I met “Comfort Advisor” Greg for initial consultation on Jul. 19. Greg’s professionalism and thoroughness were the deciding factors in proceeding with the purchase and installation. 2 Milani technicians commenced the work on Jul. 24, which was done quickly and seamlessly (or so I thought). We were pleased with the new furnace and the efficiency with which the technicians carried out the work. Then the whole experience turn south. “Comfort Advisor” Greg told us to apply for Fortis BC Furnace Rebate Program for the new furnace. I downloaded and filled out all forms, and texted Greg on Jul. 31 because the forms require technical data from Milani’s technicians. My text to Greg was never answered. I called Milani Head Office multiple times for documents follow-up in subsequent days and weeks. I waited another 3 weeks because they told me they were busy. Finally, extremely frustrated, I went to a Costco warehouse, where Varinder was staffing the promotional booth for Milani. Varinder called his colleagues for me and promised that someone would be in touch, or he would personally follow up for me. Another week went by, I finally received the filled Rebate forms on Aug. 29, but one page with the critical data is missing. After multiple phone calls (again) to Milani, I finally received the completed documents via email on Sep. 6, 33 business days after installation. On the same day, the same set of documents (filled out by another person) were mailed to me. The City of Vancouver (CoV) Inspector came to evaluate the work on Sep. 7, and told me that the installation was in violation of City by-law, which requires the pipes to point towards front, back, or towards sky, but Milani installed them at the side of the house, towards the neighbors. The inspector informed me that Milani technicians knew about the by-law, but probably took a shortcut in an attempt for an easier job. As a result, the installation failed CoV inspection. On Sep. 8, I saw Varinder again at the Costco warehouse and told him about the failed inspection. He promised to bring this case up with the owners and to help me rectify the problem. On Sep. 12, Lawrence called to promise that someone would call next week regarding re-installation. After submitting the Fortis rebate forms, I noticed on Sep.19 that the technical data on the mailed forms is different than the ones emailed. I sent follow-up email to Milani for explanation on discrepant data. I dropped by the Costco Warehouse again on Sep. 22 to see Varinder, who has always been supportive and caring, and told him that no one has contacted me regarding the re-installation, ever since Lawrence called on Sep. 12 promising a follow-up. Bob finally called on Sep. 24 telling me that he would drop by the house to investigate the discrepant data on the Fortis forms, and to look at the pipes in preparation for the re-installation. Since I work full-time and could not be at the house to supervise, my parents told me that the Milani staff came by the house, spent ~2 hours extending the pipes to point at the roof. Nikita from Milani called me on Sep. 25 to schedule another City of Vancouver inspection for the re-installation. I told her that I was not aware that Bob would do the actual re-installation. I was planning on waiting for this case to resolve before releasing this review. Unfortunately, at the rate Milani operates, I am afraid more people would suffer the same fate. Moral of the story: do your research and due diligence; get all the facts; don’t trust that the job is done right just because the company has good reputation. If you don’t have a lot of vacation days to spare to supervise Milani’s work, look elsewhere! If you do plan on hiring Milani, always ask for an “experienced technician”, or you might get sent an apprentice to do the work. UPDATE: Case still ongoing, but Business Manager has personally taken on to oversee the case resolution.

George did a fantastic job servicing the heating and water tank. He also fixed and made recommendations for a few different tap issues. Very friendly, polite and helpful. On time.

I called Milani for a plumbing inspection after having some strange issues with our plumbing and drainage recently. Matt M showed up as our technician and I was very impressed at how knowledgeable, courteous, and kind he was. He explained alot to me and went over everything. Even tho the diagnosis was pretty grim and not the news i wanted to hear at all, Matt made it bearable. I feel a lot better now knowing that the repair of this big problem will be in such good hands. I'll be booking tomorrow to get our sewer main and drain tile repaired.. From the minute i made the call to dispatch I could tell I was dealing with a good company. Anna from dispatch was also great, she was super knowledgeable and helpful.. Thanks Milani

Mirza was here within 3 hrs of the original call. Very professional and pleasant, he explained the procedure and triple checked his work. First rate service: that is why we call Milani first.

Thank you Milani plumbing for another positive experience. At first we were worried because the technician missed the appointment window. The technician redeemed our faith by doing a great and honest job. Other companies come and find a problem and fix it in minutes and charge a full service call hourly rate. The same issue occurred this time with a minor fix required in replacing a thermostat. We also had a kitchen tap to switch which we let dispatch know but was most likely not communicated to the tech. Omiel our technician said of course he would do as we requested as we have already paid for the hour. It took more than an hour and its no wonder why I (the husband) was not able to do it in the two years we purchased the tap. It was a difficult job contrary to the instructions on the box which said " easy to install." We were very pleased with the installation and felt it was well worth it to have a someone like Omiel who was professional and courteous do the job.

Nasty roots in my plumbing caused my basement to flood. Rob H came and quickly diagnosed the problem and the potential fix. There were some problems along the way and Rob expertly moved onto alternate options, the whole time keeping in mind the cost to the homeowner. Thanks again Rob.