Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1923)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2014

    PLUMBING

    This is my 3rd time using Mr Rooter and another pleasant experience. Brian was able to pin point the issue I was having with my shower immediately. He was very friendly and courteous. Although this was a small issue, it turned into a bigger job than I imagined. Brian communicated throughout why he needed to do what he was doing what he was doing. Even though the cost of the job went up, I understood why. Customer service gave me a courtesy call both before and after the job. They really do take pride in their work and their service.

    Answer from pro:

    Hello Derwin and thank you for sharing your positive review with Mr Rooter and our technician Brian. We really do take great pride in providing excellent customer service from beginning to end and are glad to hear you experienced that first hand with Brian. Thank you for choosing Mr Rooter and have a great day!

    Reply created 30 Jul 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jul 2014

    Plumbing

    Such amazing service!! We called Mr. Rooter on a Sunday afternoon as we were not getting any cold water to the upstairs bathroom meaning we couldn't use our shower or flush the toilet. Within an hour of calling, Rick was at our house and was able to quickly asses and fix the problem. He explained everything to us and even made suggestions for future improvements. The fact that we were able to get someone to help us out so quickly was amazing, especially on a Sunday, and we were so grateful for the incredibly efficient and professional service that Rick provided for us. Would definitely call Rick and Mr. Rooter to come back and help us with any future issues or work that needs to be done. Can't say enough good things about our experience. Good customer service is hard to find but Mr. Rooter is the exception!

    Answer from pro:

    Hello Shauna and thank you for sharing your positive experience with Mr Rooter and our technician Rick. We are continuously striving to maximize out customer loyalty and are happy to hear that Rick displayed just that for you! We take pride in excelling with our customer service and are proud to have extended that you! Thank you for choosing Mr Rooter and have a great day!

    Reply created 31 Jul 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jul 2014

    Plubming

    I had technician Brian M. come to my condo and was blown away by the level of service. He tried the main pipe from the drain that was clogged with no success. He then went over and above and tried the drain from the washing machine and was able to finally find it! He adjusted a loud faucet in the bathroom free of charge and even let me borrow his measuring tape to measure a door I was replacing!!! If Brian is a representation of Mr. Rooter than I wouldn't hesitate referring him to anyone!!!

    Answer from pro:

    Hello Michael and thank you for sharing your positive experience with Mr Rooter and our technician Brian M. We are very pleased to hear that your service with Brian was outstanding! There is a reason they call us MR! We would appreciate the referrals, and thank you for choosing Mr Rooter and have a great day!

    Reply created 8 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jul 2014

    PLUMBING

    WILL WAS INCREDIBLY PROFESSIONAL, KNOWLEDGEABLE, AND FRIENDLY. HE PERFORMED A REPAIR ON OUR TOILET VERY QUICKLY AND EFFICIENTLY AND HE LET ME KNOW WHAT MY OPTIONS WERE BEFORE HAND. THE ENTIRE PROCESS WAS VERY SMOOTH AND EASY, AND WILL WAS VERY ENJOYABLE TO WORK WITH.

    Answer from pro:

    Hello Andrea and thank you for sharing your positive experience with Mr Rooter and our technician Will. We are happy to hear that you have received the "above and beyond" customer service you deserve! Thank you for choosing Mr Rooter and have a great day!

    Reply created 23 Jul 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jul 2014

    PLUMBING

    OUR SINK HAD DISCONNECTED FROM THE COUNTER SO WE CALL MR ROOTER TO FIX IT. RON CAME AND WE ARE VERY HAPPY WITH THE WORK AND HE IS VERY HELPFUL AS WELL

    Answer from pro:

    Hello Antonio and thank you for sharing your positive experience with Mr Rooter and our technician Ron! Our customer focus is making our best effort to understand our customers in every situation as well as keeping them informed of the process! Thank you for choosing Mr Rooter and have a good day!

    Reply created 22 Jul 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jul 2014

    Plumbing

    We had 2 plumbing issues to address: a broken spout for the garden hose with a very inconveniently placed inside shut-off, and a busted toilet. I never normally bother with writing reviews, but seriously, the guy that showed up was so awesome I just felt compelled to post this because it's such a relief when you let someone work on your house and get such great results. Rick was great with lots of helpful advice on various things related to our plumbing issues. He relocated the water shut-off to a very convenient place under the kitchen sink and set us up with a ball valve for the outside hose connection as well (mini type with the smaller handle). Every time I go to turn on the hose I'm so glad we went with that option! Then he installed our new toilet. He recommended a style I hadn't thought of (American Standard Cadet Pro Elongated) which sits a bit higher than our old one. Great for your lower back! High quality brass fittings and solid metal handle. All work is solid and very clean. Totally happy with everything and would highly recommend!

    Answer from pro:

    Hello Glenn and thank you for sharing your positive experience with Mr Rooter and our technician Rick. We take great pride in maintaining customer loyalty by exceeding customer expectations! We are very happy to hear the outcome of your experience and the options that you were provided. Thank you for choosing Mr Rooter and have a great day!

    Reply created 22 Jul 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jul 2014

    EXCAVATION

    ON THE FIRST MEETING, TRAVIS AND GRANT TOOK THE TIME TO EXPLAIN IN DETAIL THE WORK NEEDED TO SOLVE OUR PROBLEMS, SHOWING PATIENCE AND UNDERSTANDING. THE CREW, HEADED BY SLAVIK WAS FRIENDLY, EFFICIENT AND EXTRAORDINARILY TIDY, CLEANING UP THE WORK AREA AT THE END OF EACH WORK DAY. THE WORK ITSELF GOT A GREAT TEST ALREADY WHEN WE EXPERIENCED A MONSTER RAIN THAT WOULD HAVE CAUSED A BACK-UP PREVIOUSLY! HAPPY AND SATISFIED CUSTOMERS!

    Answer from pro:

    Hello Nancy and thank you for sharing your positive experience with Travis, Grant and the dig crew! We are very proud to make such a hard situation go smoothly and provide the peace of mind that you needed! Thank you very much for choosing Mr Rooter and have a great day!

    Reply created 14 Jul 2014
  • Review from Danny
    Rating: 4 out of 5
    Review left on 14 Jul 2014

    PLUMBING

    OUR TOILET WAS LEAKING SO WE CALLED MR ROOTER TO COME AND FIX IT. THEY SENT A PLUMBER RON AND HE DID A GREAT JOB, WAS PROFESSIONAL AND CLEAN! WILL CALL AGAIN!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jul 2014

    PLUMBING

    I FOUND MR ROOTER ON HOMESTARS. WHEN I CALLED THE DISPATCHER WAS VERY NICE ON THE PHONE AND THE PLUMBER, BRIAN P, ARRIVED SHORTLY AFTER THE PHONE CALL. HE FIXED THE PROBLEM AND GAVE US SOME ADDITIONAL ADVISE. WE ARE VERY SATISFIED WITH THE SERVICE!

    Answer from pro:

    Hi Rose and thank you for sharing your positive experience with Mr Rooter and our technician Brian P. We are always working toward maintaining our customer loyalty and are glad to hear that you received the excellent customer service that helps us do that! Thank you for choosing Mr Rooter and have a great day!

    Reply created 17 Jul 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jul 2014

    hot water heater

    What began as a small fix to an outdoor pipe turned into a leaky (old) hot water heater. Brian M arrived within an hour of my call and fixed the problem temporarily; he and Rick P came back the next morning and efficiently replaced the unit, including new piping and valves. I was very impressed with Brian and Rick's knowledge, courtesy, attention to detail, and ability to explain to me, at every step, exactly what was happening. I highly recommend Brian, Rick, and the other excellent staff with whom I have interacted at Mr Rooter!

    Answer from pro:

    Hello Cate and thank you for sharing your positive experience with Brian M and Rick. We are pleased to hear that you received the service that you rightly deserve. We do like to keep our customers informed every step of the way in order to provide preventative measures as well as an understanding of what was done. Thank you for choosing Mr Rooter and have a great day!

    Reply created 14 Jul 2014
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