Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1923)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Oct 2013

    Leak/Plumbing Stack replcmnt

    Just as we finished putting in our new kitchen counter, we discovered a leak that was dripping right on the corner of our new, shiny pride and joy. We had the handyman who installed the counter back out, and he was sure he discovered the source: leaking toilet gasket. Perhaps that was leaking too, but after it was fixed, the leak in our kitchen got even worse. I did research and decided to try Mr. Rooter. They had come out for an estimate/feasibility of a video snake earlier in the summer, and seemed really honest and experienced. Will came out to diagnose the leak and confirmed that my partner and i had found the source: leaking old pipe for the tub & sink drains. Unfortunately, he couldnt fix it that day because of hidden moldy plaster/drywall. After the mold guys (also excellent) had cut out the bad parts and remediated the mold, Will came back and suggested we save ourselves some $ in the long run and invest in a new plumbing stack to replace the old cast iron one. Short term financial pain but prob the best decision since we hope to be in this house for a while. Will and Ziggy came back to do the 2 day job and they were always on time, polite, clean, and great at their jobs. They fixed little tiny things that make a big difference in our lives too: washer hoses, rusty tub overflow cover & drain etc. They even put a new wooden leg on our rickety old laundry tub. So considerate and a pleasure to deal with. Most importantly, they seem to know their plumbing! (We had a bad experience with another big chain plumber) The people in the office were also very organized, pleasant and helpful as well. I will recommend Mr Rooter to anyone. Peace of mind from dealing with professionals.

    Answer from pro:

    Hi Leslie and thank you for sharing your positive experience with Mr Rooter and our technicians Ziggy and Will. We are very pleased to hear that you received the excellent service that you deserve. Customer focus is a big part of what is important to us at Mr Rooter as team from the office to the technicians that are out on the road. We appreciate that you would recommend us to others as well. Thank you for choosing Mr Rooter and have a great day!

    Reply created 15 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Oct 2013

    Basement Cleanout unblocking

    We experienced very bad service from another company of a similar name with a recurring problem. They failed to diagnose the problem correctly only charging us more and more. Mr.Rooter however sent someone, took the time to explain and quote. So pleased with their service, professionalism and honesty....avoid roto-rooter. not the same. and they charge for every visit.

    Answer from pro:

    Hello Sanvictores and thank you for sharing your positive experience with Mr Rooter! We are happy to have provided you with the service and information that you need to successfully gain your respect as a service provider. We strongly stand behind our customer focus! Thank you for choosing Mr Rooter and have a great day!

    Reply created 11 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Oct 2013

    Laundry tub and faucet

    After 2 no-shows and a $300 "free estimate" charge, I was beginning to lose hope in the plumbing trade. Thankfully, Mr. Rooter alleviated those concerns. First, their free estimate was actually FREE! Ziggy arrived on time and was polite and knowledgeable. Within minutes he provided us with an reasonable estimate and arranged a time to complete the project. The laundry tub and faucet look amazing and work perfectly. We were very thankfully to finally find a company and plumber who cared about their job.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Oct 2013

    Water preassure/water temp.

    On separate visits this company showed professionalism and completed the job that had to be done. They explained to me what the problem was, and fixed the problem that could be repaired.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Oct 2013

    replace pipes leading to city

    My basement backed up with septic. Travis from Mr. Rooter was at the house within 10 minutes of calling Mr. Rooter. He snaked the drain to determine that the old clay pipes had been penetrated by tree roots and that's what was causing the blockage. As it was already evening they were unable to complete the work same day, but came back at 9 am the following morning. Both Travis and the drain layers called to say the crew was running late due to a closure on the Gardiner. They completed the digging and replaced the piping all at the promised schedule time and minimized dammage to my interlocking. Travis showed up at noon (as promised) to review and approve the work. Mr. Rooter was fast, dependable, professional and did a great job. I would definitely recommend their services.

    Answer from pro:

    Hello Renata and thank you for sharing your positive experience with Mr Rooter and our technician Travis. We are very happy to hear that you received the outstanding customer service that you deserve as a Mr Rooter customer. A big part of our customer focus is to exceed customer expectations and it seems that we have done just that! Thank you for choosing Mr Rooter and have a great day!

    Reply created 7 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Oct 2013

    water backup

    Very thorough with work. They came in with a camera and showed me the problem. They recommended the quick cheap fix or the long term expensive fix. With the knowledge to make an informed decision we took the more exensive option

    Answer from pro:

    Hello Yen Lo thank you for taking your time to post comments on Homestars. We are happy to hear that you were given the options to make a decision that worked out best for you. We prefer to give options and information that is most helpful to our customers. Thank you for choosing Mr Rooter and have a great day!

    Reply created 8 Oct 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 2 Oct 2013

    Toliet repair

    We had a problem with our toilet and called Mr Rooter. I must admit they were extremely fast to get here and fix the problem. They were friendly and to the point. Also they were clean and left the place clean and that's worth a lot

    Answer from pro:

    Hello Alfonso, thank you for sharing your comments. We are happy to hear that you received the fast, efficient and respectful service that you deserve as a Mr Rooter customer. Thank you for choosing Mr Rooter and have a great day!

    Reply created 3 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Oct 2013

    install dishwasher

    The service was excellent and the service staff was pleasant. he was able to perform the installation with no leaks or any issues at all. he did discover a severely corroded pipe and ran out to purchase parts to get it fixed as well.

    Answer from pro:

    Hi Willy, thank you for taking the time to post positive comments on Homestars. We do make every effort possible to ensure that you are receiving the best service and get it done right the first time. Thank you for choosing Mr Rooter and have a great day!

    Reply created 1 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Sep 2013

    waterproofing

    Very happy with this company. They came in with a lower quote then the other 3 companies we received quotes from. They performed the job quickly and cleaned up after. I would definitely use them again.

    Answer from pro:

    Hello R Frisch and thank you for your comments. We are glad to have helped you. We are competitive in the market and our customer focus is to exceed customer expectations and efficiency, respecting customer property is all part of that focus. Thank you for choosing Mr Rooter and have a great day!

    Reply created 1 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Sep 2013

    leaky tub

    Woke up one day to a leaky ceiling in the kitchen. Not very nice. After inspecting the shower valves, I gave up and decided to call a plumber. I decided for Mr. Rooter after checking the reviews. Two other companies I called didn't offer same day service. The plumber was at our house on time. Neat and professional during the assessment and repair. He even quoted a reasonable price for changing the old two handle shower into a new single handle. I certainly recommend Mr. Rooter.
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