Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1923)

  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 8 Apr 2013

    Blockage in Sanitary Drain

    I had a blockage in my basement and needed someone to come over right away. Called Mr. Rooter and someone came by. I was told that the job would cost $400 and a camera would be used. In a matter of seconds the blockage was removed and I was told that it was caused by a major belly in sanitary building drain. I was told that I needed to repair it and quoted $1980 for the work to be done. Additionally, I was told that if I found a cheaper quote from another plumbing company, then that price would be matched and additionally even the initial charge could be adjusted. When I asked by how much I was told that it depended on what kind of estimate I would obtain form someone else. (I had no idea that business could be conducted in such a way!) When I proceeded to getting other quotes is when I was finally disillusioned. I was advised that a camera should not be used simultaneously with a snake as a means of a diagnosis as one should at least wait until all water is cleared. I had a plumber look into the drain with a camera for a second time and after spending a long time studying the drains and flushing toilets I was told (and saw it as well) that I do not have a ‘major belly’ and do not need to excavate for $2000. I am disappointed that this took place and I almost fell for this. After all, not a lot of people would pay for the camera to be put in the drain again, just pay for the job to get done and get ripped off. This should not have taken place for the amount of money that is being charged for a job!

    Answer from pro:

    Hi Elizabeth, We have looked at your review and appreciate the feedback. Thank you for taking the time to speak with me over the phone. My offer still stands to have me come and inspect the drain-line again to verify what our plumber recommended. You mentioned that you had other plumbers come look at your drain after us, but they did not leave you an invoice or report for the comparison to be made. You do have our number and like I mentioned, any time that is convenient for you, I would make myself available to return and perform a free-of-charge camera inspection and confirm the original diagnosis. More than anything else, we hope that you do not experience future back-ups and that any issues that you have with your drain are fixed properly.

    Reply created 11 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Apr 2013

    Back Flow Valve, Pipe replacement etc.

    We had some plumbing issues after a recent basement renovation. Mr. Rooter who did not do the work initially came in and found some problems that could have seriously ruined our newly finished basement. They did need to cut into our brand new floor but they made great effort to minimize any damage. Phil Stinner and his team were fast, did minimal damage and were great at explaining the process along the way.

    Answer from pro:

    Hi Ramona, Thank you for sharing your positive experience with Mr Rooter and our technician Phil. We are glad to have helped you quickly and efficiently. We take pride in keeping our customers informed through the process as it gives them a peace of mind. Thank you for choosing Mr Rooter and have a great day!

    Reply created 5 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Mar 2013

    Replace sink shut-off valves

    I required my shut-off valves beneath my kitchen sink replaced. I call Mr. Rooter. George S. was very punctual. his workmanship was excellent and my kitchen cabinet beneath the sink was left cleaner than it was before he started the job. George was courteous, professional and a pleasure to deal with. Company followed up numerous times to ensure the job was well done. I will definitely use George and Mr. Rooter again. Laurence - GTA

    Answer from pro:

    Hello Laurence, thank you for sharing your postive experience with Mr Rooter and our technician George. We take pride in respecting our customer's property and keeping everything neat and tidy! We are glad that you experienced that with our technician George! Thank you for choosing Mr Rooter and have a great day!

    Reply created 18 Mar 2013
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 12 Mar 2013

    Review of some issues with toilet, plus a leaking pipe in basement

    I have to say both my husband and I now feel like we were price gouged today. In well less than an hour we paid just over $ 220 for basically a review of some minor issues with a couple of the toilets plus an estimate for the leaking pipe. It just seems that the pricing was just out of control.
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 11 Mar 2013

    Backwater valve, some pipe replacement

    They were prompt and on time, but some minor details such as them not putting the sink back they removed to get at the pipes was a little inconvenient as I had to re-install it. Plus, their clean up could have been better as there was sand everywhere and some rubber gloves were discarded on the floor. This all happened while I was at work, so I didn't know they hadn't done that until I got home and they were long gone. In the future I would seek out other quotes for the work before just going with a franchise. I guess that's the learning curve with first time home ownership. Plus, I had had Mister Electric come in earlier and not knowing they were affiliated, did not utilize the customer advantage plan I purchased at the time as I should have gotten a 15% discount on the work. I will follow up with them directly and see what can be done, but I am not hopeful as I'm sure it's one of those things you would need to show it at the time the work is being done.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Mar 2013

    FAUCET REPLACEMENT

    We called out Mr Rooter in Mississauga because the faucet in our bathroom had broken. They were courteous on the phone and the technician arrived promptly as promised. He was very kind and informative, gave us a no-obligation quote to replace the faucet. We agreed and he replaced our faucet with one that was nicer than the one we originally had! He cleaned up after himself, took payment, said, "Have a nice day!" and off he went. We were impressed with how professional, punctual and informative he was. I would most certainly use him again and highly recommend this company to anyone.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Mar 2013

    Toilet Leak - New Toilet Install

    The services from mr.rooter were great. They were at my place in time and were able to deliver quickly and effieciently while at the same time maintaining their quality of work. I definitely don't hesitate recommend them. Great Work!

    Answer from pro:

    Hello Jose, thank you for sharing your positive experience with Mr Rooter. We are glad to have accommadated you with great timeing and cleanliness. We would appreciated you recommending us to others and glad you were pleased with our service. Thank you for choosing Mr Rooter and have a great day!

    Reply created 11 Mar 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Mar 2013

    Replace shut off valve

    After I turned off or main water shut off it began to leak. I called MrRooter and spook with Sara, who was very helpful and pleasant person. When George (Yuriy) service man arrived he let us know what the problem and solution was. The price was agreed upon before work began. George was a great, completed his work and cleaned up. I would recommend this company and will be using them with future plumbing problems.

    Answer from pro:

    Hi Joe, thank you for sharing your positive experience with Mr Rooter and our technician George. We are glad to hear that you received great customer service and will recommend our company to others. Thank you for choosing Mr Rooter and have a great day!

    Reply created 4 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Feb 2013

    Drain backup, camera check, snake to clear

    The main sewer drain backed a little (not a flood). Phil came round and with a camera looked in and cleared the blockage and gave a solid long term recommendation. The drain backed up again and he came round again and cleared it this time with a snake. The longer term fix was carefully detailed in writing with +/- cost estimates - hopefully he can do that work. Would recommend that you always ask what is included in the free inspection/estimate and do consider your plumbing important to care for even if its not a visible feature of your house.

    Answer from pro:

    Hello G.E. thank you for sharing your comments and advice. We are glad that you had a good experience and Phil was able to help you with that! We take pride in educating our customers so that they are aware of what is happening with their plumbing and you are sooo right about how important it is to take care of. Thank you for choosing Mr Rooter and have a great day!

    Reply created 28 Feb 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Feb 2013

    Plumbing

    I would like to take this time to say that in phoning as a first time customer on Sunday, February 24 early morning, in a anxious state that I was fortunate to find Melissa Hope answering the phone. Melissa was helpful, compassionate, patient and reassuring on the phone. It was such a refreshing experience, when so often you are in urgent need and you get a voice mail instead of a live person. I felt secure and trusting towards this company as Melissa projected a very professional and helpful image of Mr Rooter Plumbing. I would like to say thank you Melissa for being exceptional in your job, and being so accomodating in every way!

    Answer from pro:

    Hello Aurora, thank you for sharing your positive experience with Mr Rooter and our Dispatcher/Customer Service Representative. We do live our Code of Values by respecting and treating others as we would like to be treated. So we are glad to hear that Melissa did extend that you in your "trying" time. Thank you for choosing Mr Rooter and have a great day!

    Reply created 26 Feb 2013
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