Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1923)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Dec 2012

    replace 2 toilets

    This company values their customers. Scheduled appointment was on time and a very helpful woman always returned calls in a timely manner. Travis Magee was excellent, knowledgeable and guided me to choose the toilet that was best suited to my needs. Both toilets were replaced expertly with no mess left behind. When I thought there was an issue with the lid (it turned out to be nothing) Travis was back cheerful and ready to assist with a follow-up visit. This is not the first time I have used Mr. Rooter. They deliver!

    Answer from pro:

    Hi Housefx and thank you sharing your positive experience with Mr Rooter and our technician Travis. We do put our best effort forward to operate in a responsible manner - above the line and maximize customer loyalty. We are pleased to hear your visit went well and thank you for choosing Mr Rooter!

    Reply created 6 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Dec 2012

    Toilet issues, draining issues

    Great friendly and prompt service. My mom was having issues at her home and we called Mr. Rooter over. Very fast response time, good pricing, and quick resolution. If we have an issue we will call back again. I would recommend Mr. Rooter
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 30 Nov 2012

    Replace stack

    After we moved into an 80 year old house, we noticed the existing stack may need someone to look at. We found a few plumbers from homestar and at last we went with Mr. Rooter. We are very happy with our decision because "Mr. Rooter" was very professional and responsible. They finished their job over time because the second floor part of the stack was a bit harder to get to and it took them a lot longer than expected. They finished their job and cleaned it afterwards as if they were never here. He also gave us advice on how to maintain the stack going forward as they saw a lot of grease buildup down the sewage out of our house. I wouldn't say they are the cheapest plumber we found, but they are worth the extra $ when it comes to plumbing.

    Answer from pro:

    Hello Kelly and thank you for sharing your positive experience with Mr Rooter! We try very hard to understand and respect our customer's situation and property in every situation. Getting helpful information for preventative measures will always come in handy. We are glad you are pleased and thank you for choosing Mr Rooter!

    Reply created 30 Nov 2012
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 28 Nov 2012

    blocked Insinkerator

    Our kitchen sink has a pretty powerful insinkerator that stopped working suddenly. Mr. Rooter sent a technician within a few hours to fix it. Quick diagnosis, service with a smile, and very respectful of property, This was the second time in 5 years that we had to call them to snake the blockage and will not hesitate to use their services again.

    Answer from pro:

    Hello Deb and thank you for sharing your positive experience with Mr Rooter. We are continiously striving to maximize our customer loyalty and are glad to hear about your service with a smile! We look forward to servicing your plumbing needs in the future. Thank you for choosing Mr Rooter and have a great day.

    Reply created 30 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Nov 2012

    Toilet issues

    My toilet would not stop running. I called Mr Rooter and within an hour Neil showed up. He was extremly polite and fixed the problem with ease. I was very pleased to see how clean he kept/left everything as it was almost like he was never here. I will definitely use Mr Rooter again
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Nov 2012

    bathroom and kitchen

    I am so happy with choosing this company for my renovations...very clean work, excellent material used..no mess no fuss just the way i like it...i would use and recomend this company anytime...very happy with finnished product...thankyou

    Answer from pro:

    Hello Frank, thank you for sharing your positive experience with Mr Rooter. We fully respect our customer's property and can understand the "no fuss no mess" feeling. We are happy to hear that you are happy with the finished product and appreciate that you will recommend Mr Rooter to others! Thank you for choosing Mr Rooter and have a great day!

    Reply created 27 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2012

    snaking the pipes

    I Found that the customer service from this company over the phone was outstanding. I easily had someone come to my home and fix my pipes without any hassle, I would definitely recommend this company!

    Answer from pro:

    Hello Samanta, thank you for taking time to share your positive experience with Mr Rooter. We are continuously striving to maximize our customer loyalty and definately appreciate that you would recommend Mr Rooter to others! Thank you for choosing Mr Rooter and have a great day!

    Reply created 26 Nov 2012
  • Review from Shelley Kestenberg
    Rating: 5 out of 5
    Review left on 23 Nov 2012

    Flood

    In 2009, we had a major flood in our basement. I called Mr. Rooter and they came immediately. They are polite, hard working and they investigated and solved the problem right away. In the summer of 2012, we had another flood. I called Mr. Rooter and they came to my house and checked out the possible reasons for the flood. The plumber called and had the manager come to my house. They showed me on the camera that the flood was caused by my outside drain pipe and the leaves that were blocking the downspouts on my roof. I had the leaves cleared and the downspouts repaired and no more water in my basement! They were amazing! They investigate, explain the problem and find a solution. I highly recommend Mr. Rooter as a plumbing company.

    Answer from pro:

    Hello Shelly, thank you for sharing your positive experience with Mr Rooter! We are making our best effort to understand and appreciate the customer's needs in every situation. We are glad that your situation was rectified and you have an understanding of what happened. Thank you for choosing Mr Rooter and have a great day!

    Reply created 26 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2012

    Leak

    We had a terrible leak (the result of a terribly designed drainage system). Richard came within two hours of my call and was friendly, professional and diagnosed the problem and solved it so quickly (and affordably). We need to have more extensive work done and I won't hesitate to use them again.

    Answer from pro:

    Hello Alison and thank you for sharing your positive experience with Mr Rooter and our technician Richard. We are continiously striving to maximize our customer loyalty and that begins with coming out to you at your convenience and providing quick and efficient service! Thank you for choosing Mr Rooter and have a great day!

    Reply created 27 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2012

    clogged drain

    I kept hearing advertisements about this company so I decided to call them for my clogged drain and other issues. Not only were they able to unclog the drain but also worked efficiently and at a reasonable cost. Definitely would recommend them.

    Answer from pro:

    Hello Michael and thank you for sharing your positive experience with Mr Rooter. We are glad to hear that you received quick, efficient and affordable service. Recommending us to others would be greatly appreciated! Thank you for choosing Mr Rooter and have a great day!

    Reply created 27 Nov 2012
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