Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1923)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jun 2012

    Leaky Faucet

    Our faucet was leaking for the last few days. We called Mr. Rooter today as it was getting worse. I had paid for a membership the last time we used Mr. Rooter. Joe, the plumber, came over. He examined the situation he put some thread tape on the threads of the pull handle but it was still leaking from the hose. Upon further examination, he told us he could repair it but it would likely need to be fixed in another 3-4 months. The cartridge was also worn. I asked him if it made more sense to but a whole new faucet and he said yes. I told him we wanted the same kind, which was a KWC, but Mr. Rooter does not sell it. I will go and buy one tomorrow and call Mr. Rooter to install it. Before he left he gave my 2 year old a lollipop and was on his way. There was no charge for the visit and no pressure to fix parts that would likely need to be repaired again in the next year or so because of the age of the faucet. I had a very positive experience with Joe and Mr. Rooter.

    Answer from pro:

    Hello Djenane, thank you for sharing your positive experience with Mr Rooter and our technician Joe. We are continuously striving to exceed our customers' expectations and proposing all possible solutions if something isnt working. We are happy to hear that you were given advise, solutions and choices in correcting your issue. Thank you for choosing Mr Rooter and have a great day! Hope your little one enjoyed the lollipop!

    Reply created 4 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 May 2012

    Replacement of washing machine shut-off valves.

    My technician John was prompt and worked efficiently. He did good quality work and completed the job quickly. I would recommend John to others, however I do find the company's pricing expensive.

    Answer from pro:

    Hello Linda, thank you for sharing your positive experience with Mr Rooter and our technician John. We are proud to service our customers in quick and effiecient manner! We continue to stay competitive in the market and we try to offer the best service, quality and pricing possible at all times. John will be happy to hear that you will recommend him to others and we thank you for choosing Mr Rooter. Have a great day!

    Reply created 31 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 May 2012

    Sewer line repair

    We called Mr. Rooter to check for issues with our sewer line. We noticed a sewage smell in the basement and were not able to find a blockage ourselves using a snake. Mr. Rooter sent over Phil Stinner, a Plumbing Technician, the same night we called. Using a camera, he found that the clay pipe leaving the house had collapsed. Phil called in utility locates and booked a crew for the next morning. The excavation crew was amazing! They dug three small holes to access the pipe and replaced everything in only 2 days. When they left, you couldn't even tell they had been here. Everyone we dealt with was professional and courteous. We will definitely call Mr. Rooter again if we need a plumber.

    Answer from pro:

    Hello Amy! Thank you for posting your positive experience with Mr Rooter and our technician Phil. We are very pleased to hear that we have followed through with our code of values to understand and appreciate the customer's needs in every situation. Respecting our customer's property is a big part of that! Thank you for choosing Mr Rooter and have a great day!

    Reply created 30 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 May 2012

    Toilet Trouble

    Plumbing Technician Joseph Di Stefano quickly diagnosed the problem and with precision and honesty solved it super fast. Great, fast acting company with courteous, talented and professional technicians! Thank you so much Joseph!

    Answer from pro:

    Hello David, thank you for sharing your positive experience with Mr Rooter and our technician Joe! We take pride in exceeding customers' expectations and are happy to hear we have once again, achieved that! We will pass on your kind words to Joe as well. Thank you for choosing Mr Rooter and have a great day!

    Reply created 30 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 May 2012

    Plumbers - backed up drain,

    The shower in my basement was backing up. The plumber that I call for small things didn't have the tools to fix it and told me to call Mr. Rooter. I called them at 8pm on a Sunday night. They sent Joseph Di Stephanio in a couple of hours. A quick response was important to me because I didn't want the basement to flood. Joseph was great - friendly, knowledgeable and efficient. He cleared up the problem and then walked me though everything that I needed to know in order to keep it clean.

    Answer from pro:

    Hello Carol, thank you for sharing your positive experience with Mr Rooter and our technician Joe. Mr Rooter takes pride in responding in a timely fashion and we are happy to hear that you were pleased with the service you received. Knowledgeable technicians make the experience easier for our customer to understand what is happening when in need! Thank you for choosing Mr Rooter and have a great day!

    Reply created 29 May 2012
  • Review from Paul Turner
    Rating: 5 out of 5
    Review left on 28 May 2012

    Toilet Installation

    Joe from Mr Rooter installed a toilet at my Mom's place this past weekend. He was on time, efficient, helpful and ver thorough. I would recommend Joe and Mr Rooter any time. Paul

    Answer from pro:

    Hello Paul, thank you for sharing your positive expereince with Mr Rooter and our technician Joe. Mr Rooter continously strives to maximize our customer loyalty and are happy to hear that you will pass on the good word and recommend Mr Rooter to others. Thank you for choosing Mr Rooter and have a great day!

    Reply created 29 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 May 2012

    Shower leak fixed!

    Mr. Marc Resendes was right on time, immediately assessed the problem and fixed the leak in less than 40 mins! These guys are awesome. I would definitely call them again for any plumbing issues.

    Answer from pro:

    Hello Matthew, thank you for sharing your positive experience with Mr Rooter and our technician Marc. We take pride in servicing our customers' needs in timely and respectful manner. We look forward to hearing from you in the futre. Thank you for choosing Mr Rooter and have a great day!

    Reply created 29 May 2012
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 27 May 2012

    Plumbing

    Joseph Di Stefano cleared our drains for us in an emergency situation. He showed up faster then the time promised and he was very efficient with his work He was very friendly and courteous. I would definitely use this service again!

    Answer from pro:

    Hello Lexi, thank you for sharing your positive experience with Mr Rooter and our technician Joe. We are happy to have serviced your plumbing needs a little earlier than expected. We strive to exceed our customer's expectations! We look forward to servicing your plumbing/drain needs in the future. Thank you for choosing Mr Rooter and have a great day!

    Reply created 28 May 2012
  • Review from Tom Gibson
    Rating: 5 out of 5
    Review left on 26 May 2012

    plugged toilet and blocked kitchen sink

    We had a slow draining sink that we chose to live with the last few weeks. Soon as the toilet plugged up I went on homestars and found great reviews for Mr. Rooter. Joseph arrived, walked me through the issues, explained the cause and cure in great detail. Went straight to work and we were running in no time at all. Joseph Di Stephano was extremely friendly, gracious and all around nice guy - and he fixed the problems quickly! Highly recommend him to anyone & everyone

    Answer from pro:

    Hello Tom, thank you for taking the time to share your positive experience with Mr Rooter and our technician Joe. Mr Rooter takes pride in making our best effort to understand and appreciate the customer's needs in every situation. Great customer service is one of our priorities and we are glad that you received that. Thank you for choosing Mr Rooter and have a great day!

    Reply created 28 May 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 May 2012

    Leaking kitchen tap

    In attempting to replace a cartridge in a kitchen singl lever tap that was constnly dripping, I encountered a problem in the re-assenmbly of it. I called Mr Rooter and got a great reception on the phone. The receptionist assured me it could be fixed and a service guy would be there within the hour. John Dima arrived shortley thereafter, and proceeded to work on the tap. In short order he assessed that the tap was broken and presented a plan to replace it as well as some other modifications to the shut off valves. I approved the work and now have a new, and better functioning tap. John worked quickly, did a GREAT job, and made sure everything was in perfect order when he left. He took pride in his work and made sure I was satidfied, including ensuring there was no debis left behind. He took care of some things that were bugging me for years and I appreciated that. John can come back ANYTIME.

    Answer from pro:

    Hello Ryk! Thank you for sharing your great expereince with Mr Rooter and our technician John. Mr Rooter technicians take pride in helping others and providing outstanding customer service and peace of mind. We respect our customers property and part of that is to keep things neat and tidy. We are glad that John will be able to help service your plumbing needs in the future! Thank you for choosing Mr Rooter and have a great day!

    Reply created 28 May 2012
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