Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1923)

  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 10 Nov 2011

    Change faucet on sink

    Had a leaking faucet. John came and gave a quote for replacing it. On completion of the work (which was good) there was an extra $15 'fuel surcharge'. This was very annoying

    Answer from pro:

    Thank you for the review bigmac. We sincerely appreciate your business. We are glad that you were satisfied with the service that John provided and thought that it was good. We completely understand your frustration with the fuel surcharge. We vigorously try to keep our prices as low as possible. We live our code of values by..."making our best effort to understand and appreciate the customer's needs in every situation."

    Reply created 11 Nov 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Nov 2011

    Clogged Toilet

    Both their office and technician provided excellent service. Very professional, pleasant and very efficient. Fixed our clogged toilet in minutes. I highly recommend them and will definitely use them again. Ask for David Munoz!

    Answer from pro:

    Thank for the great review James. We are ecstatic that you appreciated our service and our plumber David. We know that David is top notch and it amazing to hear that our customers feel the same way about him. We live our code of values by....." operating in a responsible manner: above the line." From the team at Mr. Rooter Plumbing. Thank you for your loyalty James.

    Reply created 11 Nov 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Nov 2011

    Toilet plumming emergency

    Had a damaged toilet water connection - had to shut off water to the entire house. Anthony C. was at the house within about 1 hour in the evening after phoning Mr Rooter. Dispatcher was very good and accurate. Provided estimate - very resonable. After approving estimate the job was completed within about 20 min. He had the parts and knowledge to get the job done right. This morning toilet is working well - better than before. Best part - very friendly service - that is a nice bonus. I would recommed this company to friends/family.

    Answer from pro:

    Thank you so much for your review Schwabby. It is great to hear from our customers that they are satisfied with our plumbers. Nine out ten times we will have the stock on our vehicles to resolve the situation right there and then. "very friendly service" is just who we are at Mr. Rooter Plumbing. we live our code of values by...speaking calmly and respectfully, without profanity or sarcasm." From the team at Mr. Rooter Plumbing. Thank you for loyalty Schwabby.

    Reply created 9 Nov 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2011

    replace/repair internal leaking pipe

    within days of discovering leak about the kitchen called Mr. rooter and within less than 2 hours Anthony (now our official plumber) came to the rescue. within moment he determined the location of the leak, we quickly discussed the pricing of the repair and got right on it. He was polite diligent and resourceful. I'd recommend their services to any other in need of a professional plumber.

    Answer from pro:

    Thank you for the review Devere. It is amazing for us at Mr. Rooter Plumbing to hear that you now have your own plumber. We our so proud of being your official plumbing service provider. We live our code of values by...."communicating honestly and with purpose." From the team at Mr. Rooter Plumbing. Thank you for your loyalty Devere.

    Reply created 9 Nov 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Nov 2011

    toilet replacement

    Anthony Card arrived in a timely fashion to solve our plumbing issue on a Sunday afternoon. While being stressed out about the plumbing that was leaking Anthony quickly calmed me down and went about solving the leak. We are extremely satisfied with Mr Rooter and their wonderful plumber Anthony, we strongly recommend this company to everyone. Thank you very much Anthony and Mr Rooter.

    Answer from pro:

    Thank you for the review Eileen. We realize that is a stressful situation when someone has to call a plumbing company on a emergency basis. At Mr. Rooter Plumbing, we like to raise the bar of service excellence and set the trend on how in home service should be provided. We like to live our code of values by..."operating in a responsible manner: above the line." From the team at Mr. Rooter Plumbing. Thank you for your loyalty Eileen.

    Reply created 8 Nov 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Nov 2011

    Clogged drain and extra connection to a drain

    Mr Ziggy was a real pleasure , he has great knowledge of Plumbing and answered all my concerns. Job well done, he cleaned up after himself, he made us aware of the cost before doing the job so there were no surprises. I recommend Mr Rooter for everyday plumbing needs.

    Answer from pro:

    Thank you for your time to write the review Natalie. We really appreciate the feedback that we get from our customers. It allows to focus on keeping the bar very high when it comes to customer service. We live our code of values by..."communicating honestly and with purpose." From the team at Mr. Rooter Plumbing. Thank you for your loyalty Natalie!

    Reply created 8 Nov 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Nov 2011

    shower replacement

    Quick courteous service with a smile. Very pleasant to deal with and great follow up service. I would definitely recommend this company to my friends and family. You will be happy

    Answer from pro:

    Thanks for the review Derek. We are great full for such positive feedback. It let's us know that we are on top of game and follow through with all of our policies and procedures. There is no better form of advertising than the word of mouth. Thank you so much for referring us to your friends and family. We live our code of values by..." treating others as we would like to be treated." Thank you for your loyalty Derek. From the team at Mr. Rooter Plumbing.

    Reply created 8 Nov 2011
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Nov 2011

    unclog kitchen sink

    Brian arrived on time, polite, curteous,and helpful. he completed the job in good order and checked that the drain was working properly before packing up. A pleasure to deal with, will call for service again.

    Answer from pro:

    Thanks for your time Tyler. We really do appreciate your review. It is nice to hear from our customers. when you do need our services again in the future, you exactly know what to expect from our plumbers. We live our code of values by..."responding in a timely fashion." From the team at Mr. Rooter Plumbing. thank you for your loyalty Tyler.

    Reply created 8 Nov 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Nov 2011

    Plumbing - Leaky pipe in kitchen that needed extension

    Ziggy Koska was very helpful, courteous and informative. He took time to explain the job that needed to be done. He did his job with professionalism and competence and he did it in a timely manner. When the job was completed, he took the effort to ask if there's anything else in the house that needed repairs. I wish that Mr. Rooter can make it more affordable for me to use its service again should I need to in the future.

    Answer from pro:

    Thank you for your kind review Jennifer. We are thrilled that Ziggy did everything you expected of a top quality service company to do. We realize that plumbing repairs are expensive but we must realize that owning a house is also expensive. The great thing about Mr. Rooter is that we are always looking at ways on how to save our customers money. That is why we offer Advantage plans where the homeowner always saves money along with getting priority service, 24 hrs a day, seven days a week. We live our code of values by...making our best effort to understand and appreciate the customer's needs in every situation." From the team at Mr. Rooter Plumbing.Thank you for loyalty Jennifer.

    Reply created 8 Nov 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Oct 2011

    repaired a toilet that was not flushing

    I was in a hurry to get my toilet fixed since it was running water and I worried it would overflow. I called two others first and they said the earliest they could be here was tomorrow which was totally unacceptable. I called Mr. Rooter and I was told that they would be here in an hour. I was impressed b/c John was on time, and repaired the toilet quickly in about 20 minutes. I will not use any other plumber any more since they are honest, efficient and dependable.

    Answer from pro:

    Thank you for the awesome review Esther. We are so glad that we were able to come out and solve your plumbing issues when the other companies that you called first were unable too. We live our code of values by.........." making only agreements we are willing, able and intend to keep." From the team at Mr. Rooter Plumbing. Thank you for making Mr. Rooter Plumbing your plumbing company of choice and we thank you for your loyalty Esther.

    Reply created 7 Nov 2011
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