Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1923)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2015

    Fixing washer connection, toiler repairment

    Carey came on time, inspected my unit throughout, made good suggestions and work very efficiently. Carey did wonderful work, he is a pleasant and polite individual. Carey also made some helpful recommendations when he was leaving.

    Answer from pro:

    Hello Kirill, Thank you for your review. We are glad that your experience with Mr. Rooter and our technician Carey was a positive one. Thank you for choosing Mr. Rooter Plumbing of Greater Toronto

    Reply created 12 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Aug 2015

    Washing Machine Line Repair

    Just back from holidays and started a load of laundry when hot water began pouring out of the hot water connection in my washing machine! Sunday afternoon of a long weekend, water everywhere, disaster. Called Mr Rooter and Ron J. came out ASAP and did a fast, perfect job for us. Such a professional, friendly, prompt service. He even returned to repair a toilet that stopped working after the first repair, no charge. What a fantastic company and plumber, highly recommended, thank you so much Ron!!

    Answer from pro:

    Hello Christine, We thank you for your review. We are glad that you had a terrific experience with Mr. Rooter and our technician Ron Jackson. We are happy to provide the best service we can, and we are happy to have been able to fix the connection to your washing machine, and the toilet. Thank you for choosing Mr. Rooter Plumbing of Greater Toronto

    Reply created 6 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Aug 2015

    Plumbing

    Ron Jackson was terrific! He honed in on our problem immediately and was able to restore our water pressure throughout the house. Our plumbing seems to work better than ever!

    Answer from pro:

    Hello Shannon, We thank you for your review. We are glad that you had a terrific experience with Mr. Rooter and our technician Ron Jackson. We are happy to provide the best service we can, and we are happy to have been able to restore your water pressure. Thank you for choosing Mr. Rooter Plumbing of Greater Toronto

    Reply created 6 Aug 2015
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 1 Aug 2015

    Water leak

    Quick service and good worker. Helped solve the problem and gave extra details for other services needed outside of his own work. Good company to deal with, competitive prices. Toronto downtown.

    Answer from pro:

    Hello Abigail, we thank you for your review. We are happy we were able to asisst you with your water leak. Thank you for choosing Mr. Rooter Plumbing of Greater Toronto.

    Reply created 6 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jul 2015

    Backwater valve

    This is long overdue! We had water coming up from a basement drain and never had this issue in the past. I called Mr Rooter and by that afternoon, Phil S. came out to assess the situation. He diagnosed the problem very quickly and confirmed it with a camera inspection. The old building trap pipe made of clay was broken. In freezing temperatures, the crew was out and repaired everything within days! Unfortunately, the ground was frozen (minus 30 temps outside), so the crew did their best to fill the front yard back in. Phil told me to give them a call once the Spring came as the dirt/soil would settle. Sure enough, the crew came back not only once, but twice because the soil had settled a couple times creating a big pit. Phil also took care of applying for the rebate from the City which we received within a month! Very happy with Mr Rooter and, without hesitation, I recently recommended Phil/Mr Rooter to our neighbour!

    Answer from pro:

    Hello Silvana, We greatly appreciate the sharing of your experience with Mr. Rooter Plumbing and our plumber Phil. We are happy to provide the best in customer service. Thank you for choosing Mr. Rooter Plumbing of Greater Toronto

    Reply created 6 Aug 2015
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 30 Jul 2015

    PLUMBING

    Had several plumbing issues and Brian and Morgan from Mr Rooter came. I was very pleased with the service overall! Good information regarding drain and standards. I will try the environmental solutions for my drains!

    Answer from pro:

    Hi Elaine and thank you for sharing your positive experience with Mr Rooter and our technicians Brian and Morgan! We are happy to keep our customers informed along the way and provide options that suits them best! Thank you for choosing Mr Rooter and have a great day!

    Reply created 30 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jul 2015

    Repair of shared drain pipe

    Very impressed - hard to find qualified contractor in Toronto - found Mr Rooter - huge thanks to Travis Magee and his team - quick response, you can always get hold of these guys - extremely professional and clear to me that they actually care about their customers - they just know what they are doing. fixed pricing and prompt delivery. very very thankful and very impressed

    Answer from pro:

    Hello Lars and thank you for sharing your positive experience with Mr Rooter and our technician Travis as well as his team! We are very pleased to hear that you received the "above and beyond" customer service that you deserve and felt that we do care about our customers! This is one great way that we maintain our customer loyalty! Thank you for choosing Mr Rooter and have a great day!

    Reply created 29 Jul 2015
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 23 Jul 2015

    PLUMBING

    Fantastic! Prompt service (less than an hour) and problem solved! Highly recommend Brian P and Morgan! Great to have my shower faucet working again! Thank you Mr Rooter and staff!

    Answer from pro:

    Hello Roger and thank you for sharing your positive experience with Mr Rooter and our technicians Brian and Morgan! We take great pride in responding in a timely fashion and getting the job done right! Thank you for choosing Mr Rooter and have a great day!

    Reply created 24 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jul 2015

    Toilet repair

    We're so impressed with the quality of service and delivery from Mr. Rooter. Brian M. quickly diagnosed the real problem with our toilet (another plumber had told us it was something else), and he ordered the necessary parts and returned the next day to carefully and efficiently complete the job. Brian M. is great - super professional and super friendly! Thanks so much for your awesomeness!

    Answer from pro:

    Hello Christina and thank you for sharing your positive experience with Mr Rooter and our technician Brian M. We are very pleased to hear that received the great customer service that you deserve! We are glad to hear we gained your trust in the plumbing industry after what you experienced with another plumber! Thank you for choosing Mr Rooter and have a great day!

    Reply created 21 Jul 2015
  • Review from JK in Corso Italia
    Rating: 4 out of 5
    Review left on 20 Jul 2015

    Fixed two toilets and one pipe

    The good things about Mr. Rooter: it's easy to set up an appointment with them, they come when they say they will, and they'll give you a free quote (no charge if you decide not to get the work done). We had two toilets that needed a tank rebuild (wonky flushing) and a leaky U-pipe to be replaced. They got it all done in about 90 minutes, and we were pleased with the quality of work. You'll also get an official invoice, and I was fairly confident that if we had issues later, the company would be responsive. The only downside was the cost. We probably would've gotten a better deal with an independent plumber, but that was the original route we tried and the guy (recommended by a friend) flaked out on us three times before we resorted to Mr. Rooter.

    Answer from pro:

    Hello JK and thank you for sharing your positive experience with Mr Rooter! We are glad to hear that the process was easy going and we take great pride in responding in a timely fashion! We maintain our customer loyalty by providing that outstanding service and are glad you came to us and we were able to assist you! Thank you for choosing Mr Rooter and have a great day!

    Reply created 21 Jul 2015
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