Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1923)

  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 11 Jan 2015

    Remove bathtub taps and cap the pipes

    Paid over $300 for work that took 20-30 minutes to complete. Apparently they no longer charge by the hour and instead charge by the job which they try to determine from a book they carry. The job was to remove bathtub taps and cap off the water lines to the tub. The wall had already been opened to allow full access. Was charged for "repair 1/2" copper lines" at $315.65 The person who did the work was very good. But the price is crazy. On top of it all is a $15 "fuel surcharge". When gas prices are at an all time time low, that was just icing on the cake. We've used plumbing companies in the past that were much more reasonably priced. Will call them in the future. Added note: The actual physical work that I called the company to have done took only 20-30 min. The plumber also took time to look at the work to be done, review his binder to get a quote, perhaps he had travel time to get here. Still should have been charged for more than an hour. However, he was here longer because he wanted/offered to do some extra work for free because he felt bad about the cost for such small work. I didn't need the other work done, could have done it myself later. Will never call this company again. Cost should be based on the actual work performed/requested by customer.

    Answer from pro:

    We are glad that we were able to help you with your plumbing issue and it's great to hear that you were comfortable dealing with our service technician. Yes we do all of our pricing with the use of our menu pricing guide rather than charge by the hour, this is how we have priced our work since we opened our franchise in 1995. We feel this is a better approach because it allows us to give our customers a price before starting any work. We provide the price upfront to make sure our customers are aware of the cost and are not surprised at the end of any job. The time frame you mentioned was of concern and after reviewing our GPS Tracking System, our records indicated that our technician was there just over two hours and the invoice also lists work that he did to your kitchen faucet that was included at no extra charge.It is our goal to provide all of our customers with the highest level of service and we hope that you may decide to use us in the future if needed. Thank you for choosing Mr Rooter.

    Reply created 14 Jan 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jan 2015

    Replaced bathroom faucet, replaced 2 basket strainers, resealed bathroom counter top and fixed various other odds and ends!

    I called Mr. Rooter because our bathroom faucet was leaking very badly and ruining the granite countertop. Waqas Ahmad arrived and saved the day! He was extremely professional, never made me feel rushed and explained things very clearly. While replacing the faucet (after carefully showing me why it had been leaking), he took the time to clean the areas which I thought had been permanently damaged by the leaking water. I was thrilled to say the least. I then showed him my kitchen sink and the two basket strainers which had stains on them that couldn't be removed. We discussed various options and I finally opted for new ones. He installed them very well and I am so pleased with the result. Lastly - he resealed another bathroom counter which needed it very badly. My experience was excellent and I would highly recommend Mr. Ahmad to attend to any plumbing situation. He is obviously extremely skilled, experienced and committed to his profession and to the company.

    Answer from pro:

    Hello Leslie and thank you for sharing your positive experience with Mr Rooter and our technician Waqas!We are always making our best effort to understand and appreciate the customer's needs in every situation! We do take great pride in respecting our customer's property as well! Glad to see that Waqas was a great example of that! Thank you for choosing Mr Rooter and have a great day!

    Reply created 12 Jan 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jan 2015

    Previously frozen bath faucet

    One cold night last week, some of the piping in the bathroom froze. I turned the faucet on and no water came out. Turned up the heat and when I returned from work the bathtub faucet was leaking. Mr. Rooter was available on the weekend when other plumbing companies weren't. Waqas Ahmed arrived promptly, took off his shoes at the door, and diagnosed the problem by asking questions and examining the piping. He took time to explain things and was helpful. Waqas took time to answer my questions intelligently rather than giving me canned answers, and even gave me tips that I hadn't thought of to help prevent freezing in the future. Unfortunately the cartridge in the faucet will have to be replaced, which will not be cheap for my brand. Mr. Rooter is very professional. I was quite satisfied with the service and would be very likely to recommend it to a close friend or family member if asked for a plumber.

    Answer from pro:

    Hello Michael and thank you for sharing your positive experience with Mr Rooter and our technician Waqas. We are very proud to hear that Waqas was a fine example of the great customer service, "above and beyond", that Mr Rooter strongly stands behind! This is how we continue to maximize customer loyalty! We appreciate that you would recommend us to others! Thank you for choosing Mr Rooter and have a great day!

    Reply created 12 Jan 2015
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 2 out of 5
    Review left on 9 Jan 2015

    Plumbing

    Yes $700.00 to replace 12" of copper pipe ,outside spout and shutoff I thought it was a a bit much.......the job was done well I should've consulted this site Live and learn
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 8 Jan 2015

    Water pipe repair

    Burst water pipe in garage with flooding into basement. Waqas Ahmad arrived quickly, explained the damage, repair and how to avoid the issue in future. Courteous, efficient and cleaned up after wards. Also pointed out other issues that require attention (bonus!). He didn't explain the 'no warranty' issue until after the work was done (only complaint). But still recommend him for work.

    Answer from pro:

    Hello Jane and thank you for sharing your positive experience with Mr Rooter and our technician Waqas. We are happy to hear that you received great service and will take your suggestion to our technicians for future reference. Thank you for choosing Mr Rooter and have a great day!

    Reply created 9 Jan 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jan 2015

    kitchen plumbing repair

    Rick Phillips was very helpful and knowledgeable. The repairs were performed quickly and efficiently. I also appreciate the fact that no mess was left once the repairs were done. I would recommend Rick Phillips and Mr. Rooter for plumbing needs.

    Answer from pro:

    Hello P Feldman and thank you for sharing your positive experience with Mr Rooter and our technician Rick. We are very pleased to hear that you received the informative and efficient customer service that you deserve! We take great pride in respecting the customer's property as part of our customer service. Thank you for choosing Mr Rooter and have a great day!

    Reply created 8 Jan 2015
  • Review from Jonathan Tafler
    Rating: 5 out of 5
    Review left on 6 Jan 2015

    Plumbing

    Waqas came to fix the faucet and he resolved the problem quickly and efficiently. They may cost a bit more but Mr Rooter and the team are always reliable and professional! Thank you Mr Rooter and Waqas!

    Answer from pro:

    Hello Jonathan and thank you for sharing your positive review with Mr Rooter and our technician Waqas. We take great pride in providing excellent service overall. We appreciate the feedback, thank you for choosing Mr Rooter and have a great day!

    Reply created 7 Jan 2015
  • Review from Alan Tang
    Rating: 0 out of 5
    Review left on 2 Jan 2015

    Plumbing

    It costed me $706 dollars to unplug my toilet from them because of accidentally dropped a toilet paper holder into the toilet. You can decided if this is a fair cost for this kind of job or not.

    Answer from pro:

    Hello Alan, Thank you for choosing Mr Rooter Plumbing, I am sorry to read about your recent plumbing issue. It can sometimes be fairly time consuming to retrieve objects that become lodged inside toilets. In your case, attempts were made to pull back the object but in the end the toilet had to be removed from the floor. Luckily we were able to get the object out and reset the toilet. Your invoice also described other tasks performed at your property in addition to unplugging your toilet, which would be why the invoice was equal to the amount that it did. After reviewing your invoice, we feel that the amount is fair considering the time spent and the overall work performed. We would be more than happy to discuss this further please feel free to contact our office.

    Reply created 6 Jan 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Dec 2014

    Replace intake valve and copper pipe

    I would like to thank Frank from Mr. Rooter for setting my mind at ease by replacing the plumbing that Neptune would not touch because of rust problems and age. He did a wonderful job and offered to move furniture and left everything clean as well as made sure that when the city turned the water back on that there were no problems with water pressure. He was on time, very courteous and even turned off the Carbon Monoxide alarm which went off and we each thought it was the other's telephone! Thank you Frank! R.Plampe
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 29 Dec 2014

    Kitchen drain leak

    Scheduling and response were good. Quality of the workmanship also good - let's see how long the repair lasts. Rick, the technician, is an excellent salesman - sold me a $750 job, after 'discounts' and another $375 drain cleaning job the previous day. Prices: out of this world! Beware of the 'fuel charge', lifetime membership and other advice. I am not cheap, I work professionally with contractors, but Mr. Rooter's prices blew me away! Unlikely I will call for their service next time, despite the 'discount' promised in the 'membership' ... but who knows, I may find myself into a corner and have to bite the bullet. Wonder why everyone is so elated with the service - is price not a factor?

    Answer from pro:

    Hello Titel, We are glad that we could respond to your plumbing issues quickly in your time of need. I am very sorry to read that you would likely not use us again based on the amount you were charged. It is true that sometimes plumbing repairs can be quite costly. Yes we do offer memberships to our customers that provides a number of benefits, one of them being a discounted rate on our services for you and any of your family members. I have reviewed your invoice and would greatly appreciate the opportunity to speak with you to explain our bill and our warranties to you. We live our code of values by continuously striving to maximize internal and external customer loyalty... I hope to speak to you soon

    Reply created 6 Jan 2015
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