New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1295)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Sep 2017

    Remove and replace main water valve

    Main water valve was leaking and difficult to turn. Raymond replaced the valve. Very professional. Left the area clean. Let us know the work was warranted for a year. Came back quickly when we called to say we noticed a small leak. Stayed until the city turned on the water to make sure everything was ok. Took the time to answer our questions and provided another quote for a kitchen sink replacement. Great to talk to and provides straight forward answers. A great experience. Thank you.

    Answer from pro:

    Hi John, thank you for your wonderful feedback on our services. We are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future plumbing work or inquiry that may arise and we would appreciate any and all referrals that you make on our behalf. Thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time John, take care.

    Reply created 25 Sep 2017
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 4 out of 5
    Review left on 20 Sep 2017

    Replace a faucet and fix a leaky toilet thank.

    Mike provided a good service for us today. He was helpful with explanation to make the necessary decisions to fix our problems. He was professional and left the site in good and clean condition. Thank you.

    Answer from pro:

    Hello, thank you for your wonderful feedback on our services and we look forward to working with you again in the near future. Until next time, take care.

    Reply created 21 Sep 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Sep 2017

    repaired leaky sink and reconfigured pipes to prevent future problems

    Amazing service from Seyed. A quick response and excellent work. He was amazing with a toddler we had visiting and a very curious golden doodle dog. Very happy with his work.

    Answer from pro:

    Hi Canadianspiers, thank you for your wonderful feedback on our services and we look forward to working with you again in the future. Until next time, take care.

    Reply created 13 Sep 2017
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 4 out of 5
    Review left on 11 Sep 2017

    Several plumbing repairs

    Raymond from New Canadian Drain & Plumbing Ltd. was great! He quickly and thoroughly diagnosed several problems we had. His explaination of the problems and the solutions was clear and easy to understand, as was his explaination of the cost estimates. He then moved quickly and had everything fixed in just 2 hours with the parts he needed in his truck. Raymond is a professional gentlman and a pleasure to do business with. Thanks Raymond! of (New Canadian Drain & Plumbing) Bob

    Answer from pro:

    Hi Bob, thank you for taking the time to share your feedback on our services. Raymond, as well as the rest of our team are constantly dedicated to delivering professional workmanship and customer service to our valuable customers and it is always rewarding when we receive feedback such as yours. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Bob, take care.

    Reply created 12 Sep 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Sep 2017

    Quick response, friendly service

    We were expecting our granddaughter for dinner when we discovered a leak under our kitchen sink. Our usual plumber was unavailable, so or the first time we called New Canadian. Shendon Brown arrived the same day and discovered a crack in our old drain. Mr. Brown demonstrated and explained the situation fully to us in an informative, consumer-friendly manner before replacing the drain. Thank you, Shendon! We're very pleased to be New Canadian customers for our future plumbing needs.

    Answer from pro:

    Hi David, thank you for your feedback on our services. We are very pleased to know that you were satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time David, take care.

    Reply created 12 Sep 2017
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 8 Sep 2017

    Replacement of old Moen Pull Down Kitchen Faucet

    The old original Moen pulldown kitchen faucet installed in my condo was leaky, corroded and attached (i.e. seized) to the hot and cold water pipes with copper pipes instead of with the steel/nylon cables of the newer faucet models. I hired New Canadian Drain and Plumbing to rip and replace my old Moen faucet with a new pulldown kitchen faucet. Najaf from New Canadian D&P arrived at the scheduled time and did a fantastic job with installing the new faucet. He was very professional, courteous and personable. I am very satisfied with the installation. This is the second time I have used New Canadian and highly recommend their service.

    Answer from pro:

    Thank you for your feedback on our services and we look forward to your continuing business. Until next time, take care.

    Reply created 12 Sep 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Sep 2017

    Install a toilet

    Toilet: Thought it was the flapper causing the running. Two visits by Dane to try and correct. Ultimately it needed to be replaced. Raymond did great job! Reception awesome too!

    Answer from pro:

    Hi John, thank you for your wonderful feedback on our services and we look forward to your continuing business. Until next time, take care.

    Reply created 9 Sep 2017
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 24 Aug 2017

    Toilet repair

    Required plumbing service to repair and/or replace water valve control in toilet tank. Replacement cost for item approximately $20.00. Labour was under one hour. Watch your wallet when dealing with New Canadian Drain & Plumbing Ltd.

    Answer from pro:

    Hi RB, When you contacted our office regarding your toilet that was leaking on the main floor, our representative went to your site the same day and removed your toilet, conducted an investigation, changed the toilet gasket, supplied and replaced the defective toilet fill valve and re-installed your toilet. Our plumber gave you pricing up front to which you agreed to which was $530+hst and not $600+hst as you are alleging. Our plumbers have a company price book that they follow and your only complaint is about our pricing but you are failing to acknowledge that we responded to your request right away and provided efficient workmanship to you and fixed your plumbing issue. It is always unfair when our plumbers deliver professional and efficient workmanship and customers subsequently look for things to complain about after the fact.

    Reply created 1 Sep 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 16 Aug 2017

    service

    Raymond did a big job in two hours and then the water was back on. He was courteous and efficient and the installed faucets and drain look like they will last for thirty years or more. The time from estimate to work completion was one day.
  • Review from Maggie Clinton
    Rating: 5 out of 5
    Review left on 14 Aug 2017

    Weekend plumbing emergency

    I live in a downtown condo and had a weekend plumbing emergency. I found New Canadian via a google search. I called at 10:30 and they were here by 2:00pm and everything was sorted out by 3:30. Raymond didn't have all the necessary parts with him but was able to source them for me so he didn't need to come back the next day. Very quick, very polite and very effective.

    Answer from pro:

    Hi Rowergirlca, thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future plumbing work or inquiry that may arise and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time. take care.

    Reply created 15 Aug 2017
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