Olympic Kitchens Inc

Rating: 4.9 out of 5

Olympic Kitchens Inc reviews (137)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Apr 2016

    Kitchen Renovation

    We engaged Olympic Kitchens because it was important for us to have a quality custom kitchen design...there is a difference. Today’s kitchen has become the most beloved space in the home. Louie worked to create a warm and inviting aesthetic. The end result – a beautifully crafted kitchen, modern, refined and perfect for our lifestyle and functional needs. Louie has an attractive and true vision of space. He’s precise, knowledgeable and understands responsibility. Throughout the design process, Louie always arrived with a solution in hand. He was extremely diligent about making certain everything was in place. Being in the building/development industry for over 10 years, I found the standard of craftsmanship and the meticulous attention to detail during the installation process highly commendable. Olympic Kitchens we would like to say thank you. We are grateful for the attention you gave to us. You did a masterful job. Christina and Ted

    Answer from pro:

    Thank you Christina and Ted for trusting us to create a beautiful new space so you can in turn create fond memories with your family and friends for years to come! It was a pleasure working with you on this project. You transformed a dated home into a modern marvel! Should you need anything in the future we stand behind everything we do today and well into the future.

    Reply created 20 Apr 2016
  • Review from Michelle
    Rating: 5 out of 5
    Review left on 9 Apr 2016

    Kitchen Renovation

    This review is long overdue. Olympic did my kitchen renovation almost 2 years ago. I had just purchased an 100+ year old Toronto home and was in the process working with my general contractor to re-do the entire main floor. Due to the awkward shape of the kitchen I was unsure of the best layout. the designer Andrea helped me figure out a nice functional design that made the best use of a limited space. Having lived with the kitchen with my family of 4 for the past two years, I can say we have been very happy with it. The quality of the cabinets and finishes are high, and stand up to the wear and tear of normal family life. Andrea was meticulous about making sure that we were 100%certain about the model of all our new appliances to make certain they would fit with the cabinets. The parts of the renovation process that I found difficult was some of the misunderstanding in commununication with the contractor on who was responsible for installing a couple of floating shelves.

    Answer from pro:

    Thank you Michelle for taking the time to write about your experience with Olympic. We certainly appreciate it, no review is ever to late! I am very glad to hear you are still enjoying your new kitchen as it is always lovely to hear from past clients. Your project was a real transformation from start to finish and definitely one for the books. I know how important it was to you to achieve both functionality and style when it came to your new space and I believe that combination came together beautifully in the end. I hope you enjoy your kitchen for many more years to come and please do not hesitate to contact us in the future should you need! All the best, Andrea

    Reply created 6 Jul 2016
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 4 Apr 2016

    Kitchen/Family Room Renovation

    We chose to switch custom cabinetry suppliers at the final drawing stage. This decision was not made lightly and had nothing to do with the quality of product but everything to do with the behaviour of Andrew. It is beyond any logic why Andrew steadfastly refused to accommodate a custom request given the unique situation we faced with the limitations of our flooring choices and challenges of dealing with a century home. Does this company not purport to be a custom cabinetry designer? The only reason given was that it wouldn't look as nice. Is it not my ultimate choice, as the customer, of what I will and will not accept as a design work around? But more egregious was the lack of integrity in dealing with the issue. Andrew was verbally informed by my designer in early March that this accommodation would be required. Further, he was informed in writing with a drawing of the requirement on March 17th. At no time between the verbal/written notice and the receipt of the final drawings on March 31st did Andrew inform my designer of his issue with the request. This lack of transparency and failure in collaboration and communication is unacceptable to me. I will not deal with an individual who so blatantly has disregard for his clients requirements nor the company that supports this behaviour. This issue was not the only time Andrew tried to circumvent my designer's role in my renovation. Behaviour, again, that is unacceptable but was given a pass at the time with a hope that it was not going to happen again. I can only guess that he is incapable of collaborating with another designer as well as an old house that offers its challenges. Escalation to the owner resulted in a response that we need to keep the integrity of our process in tact and that they hadn't modified a design like our request. Three other high quality and reputable custom cabinet makers quoted that the modification requested is easily accomplished and that they had done it before. I am truly fortunate to deal with a designer and builder of such integrity and capability that they were able to offer me an alternative high quality cabinetry solution which has a better design in the same timelines within an incredibly short period of time. No fuss over the customization and design recommendations that will provide better utilization in both the kitchen and family room.

    Answer from pro:

    Thank you Sandra for giving us the opportunity to work with you on your renovation project. Andrew and I hold a deep respect for you. You are a great person and we had no intention to have this situation escalate to this point. Andrew has been working with you for months and spent countless hours and company resources in this design process to ensure your complete satisfaction with the final product. That is why I called you personally yesterday to apologize and issue you a FULL refund. I do want to thank you for your compliments on the quality of our cabinetry. Everything we do we do to the best of our abilities, we take pride in it. I want to be clear the breakdown here had nothing to do with you. The breakdown occurred with your contractor Laura very early on in the process. You were not privy to all the goings on behind the scene and as a client nor should you have been. Your kitchen design was very simple and if Andrew was able to freely follow our process this situation would have ended very differently. Laura had very little respect for our process that has taken 50 years to develop and one that ensures ultimate client satisfaction after installation and beyond. In one conversation I had with Laura personally she questioned why we were not able to get the kitchen in production without all final framing in place. I couldn’t believe what I was hearing from someone who purportedly has 40 years of experience! I have and will never put a kitchen order in production without all the final walls up, it is just too risky for everyone involved. Sandra you mentioned that in your contract with your contractor it is written that they will take full responsibility for any issues with the cabinetry. I don’t believe that takes the onus off us if something were to go wrong. In all cases we take full responsibility and warranty all cabinetry we build today and well into the future. Following borish instructions from your contractor on how the cabinetry should be built is a recipe for disaster. They are not cabinetry experts nor will they stand behind an issue with the cabinetry 3 years or 5 years from now. The custom requests you sited that we could not accommodate for you were due to the fact that they were just bad ideas. Let’s also be clear that these bad ideas kept coming from Laura 4 days ago. To say that everything was established 3 weeks ago is unfair. You and Laura were still making final selection in our showroom 1 week ago. Sandra I also want to share with you how we came to first know of your contractor. We were brought into a project they were removed from by the client. This client was not very happy with them and chose to move on with another contractor. I understand it was amicable but they did something after the fact that doesn’t sit well with that client or us. They asked to come back and take pictures of some of the work they did on this project and the client agreed albeit was a bit hesitant. The pictures they took included cabinetry designed 100% by Olympic Kitchens, they then made a decision to use those pictures in their own marketing material. I’m sure they will remove the pictures after reading this but you can go to their Houzz page and see OUR work on their main welcome picture. I cannot fathom how a company can steal another company’s work and call it their own. Oh wait the fun doesn’t stop there. This same picture of our work appears on a popular fireplace companies website and brochure for the fireplace used in that project. When I saw it I asked the client if they allowed the picture to be used and they said they had no idea. I called the fireplace company and they acknowledged this sensitive situation and were kind enough to compensate the client for the use of the images. I did not ask for a dime, I wonder if Laura did as those were the pictures she took. I didn’t disclose this information to Laura or yourself Sandra because it would just have gotten in the way of getting your project completed. At this point it just proves how little respect Laura has for us as a company let alone our process. The integrity in question here is not ours its Laura’s. Sandra I do wish you the best of luck on a successful end to your project, sincerely. Louie Katsis Owner of Olympic Kitchens

    Reply created 5 Apr 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Mar 2016

    Kitchen

    We are very happy with our kitchen designed, built and installed by Olympic Kitchens in November 2015. We had a good rapport with Louie - the whole process went smoothly and was even completed ahead of schedule and on budget. We highly recommend Olympic Kitchens. Borge and Joan.

    Answer from pro:

    Thank you guys! It was so great working with you on your kitchen. We hope it brings you and your loved ones great joy for many years to come! As always anything you need feel free to contact us anytime :)

    Reply created 28 Mar 2016
  • Review from Florin Draghici
    Rating: 5 out of 5
    Review left on 22 Mar 2016

    Custom cabinetry for kitchen and music room / library built-ins

    To anybody looking for an exceptional custom cabinetry company: I am a general contractor with very high standards of quality and professionalism. For more than four years I had the great pleasure to hire Louie Katsis / Olympic Kitchens for all our projects requiring custom cabinets - for kitchens, bathroom, laundry room, powder room and living room / entertainment room / library built-ins. We worked with numerous other cabinet manufacturers in the past but we found Olympic Kitchens to provide the best quality of service and product in the industry by far! Louie is not only an expert in manufacturing high quality cabinets but also a brilliant designer creating fully functional and beautiful one of a kind layouts for kitchens, built-in units and other custom cabinetry to satisfy our client’s specific needs. His breadth and depth of knowledge in his field is impressive and his friendly ready-to help positive attitude is contagious! Olympic Kitchens has a great showroom with complete selection of cabinet finishes and sample kitchen layouts where our customers can see, touch and feel the many different types, styles and colours of cabinet doors and materials and easily and efficiently make their selections. I also love working with Louie as his company provides my with a worry free experience not only during the design and manufacturing stages but also during the cabinetry installation phase and beyond. What impresses me all the time is their quick response to any questions or concerns and their focus on the customer service - which is unparalleled in the industry. They return calls and deal with all inquiries in a consistent timely manner. Olympic Kitchens personnel are very well organized, have great project management and involve continuous communication with their clients. They are extremely reliable, always delivering what they promise and always on time! Therefore I strongly recommend to anyone looking for high quality designed and built cabinetry to hire Louie / Olympic Kitchens for a worry-free, turn-key pleasant experience! Sincerely, Florin Draghici President & CEO Superior Quality Renovations & Construction Inc.
  • Review from bob
    Rating: 5 out of 5
    Review left on 17 Feb 2016

    New house build in Thornhill

    Olympic Kitchens recently completed the final cabinetry installations for our new house build. This included 2 kitchens, 2 bars, a mud room, a laundry room, and a master bathroom. From the initial planning and design stages, to the site visits and sample selection, and right through to the final installations, this was one of the smoothest parts of our house build. Our designer Andrea was a delight to work with, and is knowledgeable of all the latest trends and truly understands functional design. The management team at Olympic has done a great job of combining values that come from a family business together with a high level of professionalism and customer service.

    Answer from pro:

    Thank you Bob for your generous comments and for taking the time to let everyone here at Olympic know how much your enjoyed working with our Team. You and your family were a joy to work with and that truly made the experience on our end all that more special. Your home is truly magazine worthy and we are so happy to have been a part of it! As you know we stand by our product so please do not hesitate to call or email in the future should you have any inquires or service needs. I hope you and the family enjoy your beautiful new home for many years to come, it is a real gem!

    Reply created 19 Feb 2016
  • Review from Jon Weingarten
    Rating: 5 out of 5
    Review left on 3 Dec 2015

    Kitchen Cabinets & Design

    Olympic Kitchens was first recommended to us by friends. Andrew and the team from Olympic were great to work with. From the initial design to the final product we were extremely satisfied. They worked hand in hand with our contractor and made our lives quite easy. The project was finished in the timeline outlined. The installer from Olympic was maticulous and flawless in his work. We would highly recommend Olympic Kitchens to anyone considering new kitchen cabinets. Jon & Sherry

    Answer from pro:

    Thank you Jon & Sherry for sharing your experience. Andrew and everyone on the Olympic Kitchens team was thrilled to be working with you on your kitchen. We hope it brings you and your family many years of enjoyment. Enjoy the Holidays in your new Olympic Kitchen!

    Reply created 4 Dec 2015
  • Review from Vivian Harris
    Rating: 5 out of 5
    Review left on 24 Nov 2015

    New custom kitchen

    We have just completed the building of a new, custom house in midtown Toronto. Our kitchen is the centrepiece, the focal point of the house and a hub of activity - hence, it had to be done right. Needless to say, our decision to engage Olympic Kitchens was more than the right choice - the company exceeded our expectations! Their attention to detail, to getting it right, was exceptional. Our consultant was Andrew Bansley - not only was he personable, but an expert in the planning and design of kitchen spaces. His advice was directly on point with what we wanted to achieve and without question, our kitchen stands as a wonderful showcase of contemporary design and functionality. We love every aspect of it - not only how it looks, but more importantly, how it works. Our kitchen sparkles! Obviously, we cannot say enough about Olympic Kitchens - their service and end product stand as a testament to excellence. We recommend most highly Olympic Kitchens as your 'go to' kitchen designer/manufacturer. Temple and Vivian

    Answer from pro:

    It was a pleasure making your kitchen dreams come true! We strive for the best experience for each of our clients and strive to deliver nothing short of excellence. Thank you for sharing your own experience with everyone on Homestars! Should you need anything going forward Andrew would be more than happy to help you. Enjoy your Olympic Kitchen!

    Reply created 24 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2015

    Kitchen reno

    Our experience with Olympic was excellent. The quality of both the workmanship and the design process resulted in a beautiful kitchen that we are pleased to have them display on Houzz. Andrew was particularly helpful in guiding us through the process and working collaboratively with us to make excellent choices. He was very knowledgeable and remained conscious of the budget involved. We would recommend Olympic to anyone considering a kitchen reno.

    Answer from pro:

    Thank you very much for your review. It was great working with you and we hope your family enjoys your new kitchen for years to come.

    Reply created 24 Nov 2015
  • Review from Customer of Olympic Kitchens Inc
    Rating: 5 out of 5
    Review left on 12 Nov 2015

    kitchen, pantry and washroom

    new kitchen, pantry and washroom were installed...representative came on more than one occasion to check the work and make any changes that we requested...staff installers went beyond what was requested...
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