The Marble Clinic

Rating: 4.9 out of 5

The Marble Clinic reviews (211)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Mar 2017

    Powder room

    They refinished my powder room marble countertop and marble floor, both look amazing. I would not hesitate to use this company again and would highly recommend them to anyone who needs to freshen up their bathroom.

    Answer from pro:

    Thank you for your kind comments JHP, your review means a lot to us. Being able to provide the service for you was a pleasure. We do pass on your words to the crew. Regards, Ron

    Reply created 29 Mar 2017
  • Review from Customer of The Marble Clinic
    Rating: 5 out of 5
    Review left on 16 Mar 2017

    Kitchen, hall, 2 bathroom floors, shower floor, grouting in master bath

    All marble floors beautifully restored to "as new". Grouting in master bath perfectly done. The two workmen were extremely professional, pleasant and efficient. Before retiring I was a professional contractor and I am very critical, but I could not find a fault with the workmanship. Also very impressed with the way they left the work areas, spotlessly clean. Would totally recommend to anyone.

    Answer from pro:

    All our staff enjoy dealing with customers and will go beyond expectations to make sure you are happy. Having said that, we hope you enjoy your newly serviced stone! Thank you again for the feedback! All the best, Ron.

    Reply created 17 Mar 2017
  • Review from Customer of The Marble Clinic
    Rating: 5 out of 5
    Review left on 1 Mar 2017

    Grind Polish and seal both our Marble and granite countertops

    Marble Clinic was very timely. I called one day they were out to my home on time the very next day. Our marble and granite counter tops were approx 12 years old and became marked and dull. After a couple hours of work the counter tops look terrific new.

    Answer from pro:

    Thank you for taking the time to send us your feedback. We hope that you will enjoy your newly finished granite tops for a very long time. Thanks again! Ron

    Reply created 1 Mar 2017
  • Review from Jeffrey R.
    Rating: 5 out of 5
    Review left on 22 Dec 2016

    Marble counter-top repair

    He came on time, had all the necessary equipment, finished quickly and the repair is excellent. You can't do better than that.

    Answer from pro:

    Hi Jeffrey, We heard about the results and saw the pictures of the remarkable repair done on your countertop! We are very glad that you are happy with it and were pleased with the experience you had with our company. Happy Holidays, Ron

    Reply created 22 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2016

    Clean and polish bathroom marble tiles

    I found Marble Clinic to be very professional, from getting the quote to cleaning the tiles. The men that came were fantastic and did a great job. They were clean and a pleasure to have in my home. I will definitely use Marble Clinic again in the future.

    Answer from pro:

    Thanks for the positive comments Anna. Our crews are very knowledgeable and the goal is to make sure each and every customer is more than satisfied with the work done. All the best Ron

    Reply created 24 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2016

    Polishing marble bathroom floor and granite counter

    The men who were sent to polish the bathroom floor, the shower walls and granite counter did an excellent job. They were very accommodating, arriving on time and leaving the area cleaned up.

    Answer from pro:

    Hi, thanks for the great compliments! We want your granite to look the very best it can and thank you for choosing us to provide the service for you. Regards, Ron

    Reply created 23 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Nov 2016

    Service Work

    I hired Marble Clinic to clean and polish elevator tiles at a Retirement residence that is a customer of ours. From the very first call they were amazing to deal with. Professional, accommodating and very reasonably priced. They executed the job wonderfully. I received very positive feedback from the Retirement community telling me that both staff and residents were extremely pleased by how friendly and accommodating the worker was while there. Marble Clinic is definitely my go to company for any future work.

    Answer from pro:

    Hi, So glad to hear that you and the residents had a very positive experience and are quite satisfied with the work and our team. All feedback is wonderful and it is passed on to the technicians. We hope you get great enjoyment in work done on the stone for years to come! Thank you, Ron and the team at The Marble Clinic.

    Reply created 22 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Oct 2016

    Refinishing Tile Surface and Damage

    Marble Clinic is very prompt in responding to calls and consult. The workers came on schedule and worked well. The did a good job, however, when I called to get someone to fix issues that was not completed to my satisfaction, they weren't surprised - however, they brought out the technician and he did all the fixes I needed, and was also to able to adequately explain why some areas couldn't be done. (holes too small). I am a little disappointed not all the small holes were completed, but it was sufficient. The surface feels great, and the tiles do look great. Thank you Marble clinic for the work completed, and great customer service.

    Answer from pro:

    Hi Areej & Javier, Thank you for the review. Whenever, the follow up calls are done we want to find out if the customer is happy. Most of the time the technicians do not have to go back, but we want the work to be done to your satisfaction. Wishing you all the best, Ron

    Reply created 28 Oct 2016
  • Review from Customer of The Marble Clinic
    Rating: 3 out of 5
    Review left on 25 Oct 2016

    Bathroom Marble Floor refinish and Ceramic shower grout

    The workers were pleasant and did not leave any mess. There was a call back to redo some minor work, they were responsive and stood behind their work. I got 3 quotes they were the lowest. I've had this type of work done before and as a landlord I've done my share of tile and grout work as well as hired others to do it. The marble bathroom tile refinishing was ok, no wow factor, previous technicians removed the toilet to work, this time they left it in place which was an obstruction to the best job. The work in the shower was acceptable but a call back to redo the silicone was required. Again they were responsive to complaint. While the price was fixed in writing there was a request for additional payment which I declined and they relented. There seamed to be a cycle of me complaining, their an excuse, then they fixed it. Good people, maybe not their best performance.

    Answer from pro:

    Your feedback is greatly appreciated. Our technicians do try very hard not to have any reason to go back, but it does happen. That is why do we follow up the next day with a call. I am not sure of the job that you are mentioning, but this shows us that we also have room for improvement. Regards, Ron

    Reply created 26 Oct 2016
  • Review from Yosef Rojas
    Rating: 2 out of 5
    Review left on 15 Sep 2016

    Marble sealing

    Marble clinic sealed my new marble tile. The job went well, I can or say that they did something special though. The technician spent a lot of time cleaning the area and just a few moments on the actual sealing. What I found disappointing was the cost- I only had 180sqf of marble area and they charged me for 500sqf. They claimed that this was the minimum charge for sending a "crew". The crew so called was one man and a truck. I think this company should revise their pricing also to accommodate residential houses and not to call one man a crew.

    Answer from pro:

    Hi Antonella, I am sorry that you feel that way. However, you were informed of the minimum charge well before you agreed to go forward with the job. We do appreciate your feedback. Thank you, Ron

    Reply created 15 Sep 2016
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