Top Hat Chimney

Rating: 4.6 out of 5

Top Hat Chimney reviews (114)

  • Review from Daniel Zephyr ON
    Rating: 5 out of 5
    Review left on 23 Mar 2018

    Cleaning of chimney and repairs to exterior brick work.

    Very professional service to clean chimney. Extra Precautions taken as to not make any mess. Inspected chimney interior and exterior to ensure safety. Solid warranty on work. Would recommend these guys to anyone as they take real pride in their work and seemed very trustworthy.

    Answer from pro:

    Than you for taking the time to post a review! Steve Spring

    Reply created 8 May 2018
  • Review from Kris Blackman
    Rating: 5 out of 5
    Review left on 17 Dec 2017

    Chimney Sweeps

    I run a small cleaning company and needed someone to clean the chimneys in a big house in Wychwood Park. I needed it done quite quickly and Top Hat Chimney Sweeps was able to do it in a matter of days. The client was thrilled with the work, and that makes my job so much easier. These clients have been with me a long time and are very important to me. Thanks Top Hat!!

    Answer from pro:

    Dear Kristen, Thank you very much for the kind review. Although we usually deal directly with the public, it is great to know that we can also be of assistance to other small business owners. Call any time we can be of service. Steve Spring

    Reply created 12 Mar 2018
  • Review from Debbie G.
    Rating: 5 out of 5
    Review left on 15 Sep 2017

    Chimney repair

    I called Top Hat after having a baby bird stuck in my fireplace and a squirrel with her new babies in my chimney. Steve was very polite since the beginning and understood how quick I needed to get my chimneys fixed. I had two different crews (Mike and Henry) and both were very professional and finished their work in the amount of time they said it was going to take and within the price that has been given to me. I would recommend them without hesitation.

    Answer from pro:

    Thank you for the review Debbie. Glad we could be of service!

    Reply created 12 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jun 2017

    Chimney Rebuild from Below Roof Line

    Exceptional workmanship and professional personified. Steve Sprigg and his team of Henry and James were competent and dependable from our first phone conversation until the job was complete. My older chimney was in poor shape and Steve and his team went above and beyond to surpass my expecations. I highly recommend Top Hat to anyone and everyone in need of chimney repair. Of all the chimney contractors I contacted, Steve was the only one to come to my house multiple times, without hesitation, for consultation. He also provided me with be fairest price for the labour involved. Many thanks again, gentlemen!

    Answer from pro:

    Hi Rob. Although many people think of us when it comes to chimney cleaning, I believe that we have some of the best brick masons/ chimney repairmen in town. Thank you very much for the review. Steve Spring

    Reply created 12 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jan 2016

    Great Chimney Sweep

    This is my second time using Top Hat Chimney Sweeps. Both times the job performed was thorough and clean. The chimney sweeper was professional, courteous and kind. I would be happy to recommend them, and will definitely use Top Hat Chimney Sweeps again in the future.

    Answer from pro:

    Dear Ben, Thank you for your continued support. As you must know, we like to reward our customer's loyalty, in part by offering discounts on chimney cleaning and repair for past customers. I hope to hear from you again next year. Steve

    Reply created 1 Feb 2016
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 10 Sep 2015

    Chimney

    I had Top Hat come out to check my chimney to make sure it was safe to have a fire for this winter (2015). They were on time for their appointment. The technician spent about 10-15 minutes and I paid them $129.00 + tax. He just put his broom up the stack. He told me I had 3 loose bricks and would send a tech out to fix the problem and also would bring out a replacement screen for the top (the screen at no charge). I just received a phone call from the tech that it would cost $275.00 to fix the 3 loose bricks and he also told me that the initial service tech should not of told me the screen would be no charge. I declined their service and would never use them again.

    Answer from pro:

    Dear Lorril, I am very sorry that you felt your experience with Top Hat Chimney was not a positive one. I can't really comment on the chimney sweeping appointment, except to say that our technicians are WETT certified, and have been with our company for many years. I know that they take great pride in knowing that they are doing a thorough job for the homeowner. It is quite possible that the chimney was not very dirty and required less time to clean than is usual. As far as the quote for replacing bricks, we do offer qualified brick-masons for all of our repair work, and of course must charge for their time and material. Even though 3 loose bricks doesn't sound like much, it can take a fair bit of time to repair it properly (especially when working on a chimney 30' off the ground). I really hope that you will change your mind and try us again in the future, so that we may have a chance to win back your patronage. Yours truly, Steve

    Reply created 1 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 May 2015

    Chimney rebuild

    Very happy with their work - Top Hat rebuilt our chimney from just below the roof and up. They quoted fairly, they answered our questions quickly, the work was planned out professionally and then executed in one day, and there have been no issues. Final product looks great!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Oct 2014

    Chimney Sweep

    Reliable chimney sweep. Price reasonable. Have been using them for about 7 years. Recommend booking them off season. And frustratingly, this box requires a minimum of thirty words before I

    Answer from pro:

    Dear Mark, Thank you very much for taking the time to post a review, and thank you for your continued loyalty. You are right...September to December is usually an extremely busy time for the whole chimney industry. I usually recommend that new customers try to book with us between March and August. Thanks again! Steve

    Reply created 1 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Aug 2014

    Rebuild Chimney

    Dear Steve: I had the opportunity to employ your company, Top Hat Chimney to rebuild my chimney. I was very pleased with the price and the work they have done, the punctuality and professionalism in which they have completed the work. I will have no hesitation to recommend this company to my friends and family. Once again, thank you. Lyn and Adrienne.(August, 2014).
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jul 2014

    Chimney Rebuild

    Dear Steve, Many thanks for getting our chimney rebuilt before it falls down from the roof! And you also replaced the bricks under the window sills for us, we didn’t know that rainwater can goes into the house through damaged bricks. We wish to applaud you for the professional knowledge and service you provided. Ann and Philip
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