The project
- replacement windows (4 tilt and slide, 2 tilt and slide with privacy glass, 2 casements ; all with custom exterior colour and CSA approved energy features) to replace 8 original builder windows in a 18 year old detached brick house
- we wanted brick-to-brick installation, and needed the install to allow us to keep/reuse custom Hunter Douglas horizontal blinds after the job was done). Only Welda committed to doing this; competitors either didn't assure us enough, or said it was not possible.
The process: This fall (2013) we put Welda up against 3 competing (local) well known and reputable Window manufacturers and installers (in all cases, the manufacturers have their own in house installers). Welda won the bid based on their ability to sell us on the features of their windows, meet out time frame, come within our budget, showcase their attention to customer service, and give us a sense of their attention to detail.
The result: Welda exceeded our expectations. They did everything they promised they would do, on time, and on budget.
- the quality of the windows is better than anything in our neighborhood
- the quality of the install, including spray insulation and caulking, cleanliness, and how they treated our home (professional people, quick to work, exemplary clean up)
- the communication with us as a customer (including answering our questions both before, during and after the job) was one of the best we've had with a home improvement company
- they have Sales (Eli) and Tradespeople (Tony) that were conscientious, personable, knowledgeable, dependable, careful and focused on quality and pride.
What you should do: invite Welda to come and quote you on your project. We found that how they treated us; how they demonstrated their product; how they explained the process they use (including how they quote and gather information to ensure their measurements are exact) how transparent they were about their operations, quality control, meeting / exceeding standards), how the installers went about their trade, the quality of the window installation PLUS the quality of the trim work done on the interior of the window made us very happy we chose them and made us start planning to have them come back next year to replace more windows and likely look at their Door offerings as well. Thank you very much, and well done, Welda!
