Royal Home Improvements

Rating: 4.2 out of 5

Royal Home Improvements reviews (154)

  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 10 Feb 2022

    BATHROOM RENOVATION

    Overall, the bathroom renovation work, completed in 2015, appears well done. However, the grout used for the tiles over the bathtub has cracked in a number of areas, in less than five years after work completion. Grout, unless applied incorrectly and/or of poor quality, should last at least a dozen years before it may require replacement. RHI will not warrantee the completed work as it was done more than 5 years ago (2015). As per the info received from RHI, their warrantee only covers 5 years for structural work and 2 years for cosmetic. To me this indicates little trust in their own workmanship. Therefore, I do not recommend this company.

    Answer from pro:

    We are sorry that you are disappointed in our response to your request to regrout some sections of your bathroom floor almost 7 years after we completed your project but it is a reality that grout can crack over time. We are pleased to hear that everything else that we did for you is still in working order and you are apparently happy with the rest of the renovation that we did for you.

    Reply created 10 Feb 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jan 2022

    Basement renovation

    Royal Home Improvements did a wonderful job in renovating our basement. The workmanship was of high quality and on schedule while in the middle of a pandemic. From the beginning, Paul walked us through the process, outlining the work needed and costing while monitoring its progress throughout the project. George and his crew did an outstanding job in the day to day installation during each phase of the renovation.

    Answer from pro:

    Thank you for your review. It was a pleasure working with you. Please keep us in mind when planning your next project. Best Regards from the team at Royal Home Improvements.

    Reply created 18 May 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jul 2021

    Bathroom renovations

    Our bathrooms (2) look absolutely amazing. The work done by Royal Home Improvements was professional and efficent. From Paul getting the project underway, Igli always available for consultation and the fantastic job that John and his team did in putting the whole thing together. It took them just under 2 weeks and we couldn't be more pleased with the results.

    Answer from pro:

    Thank you for your review. It was a pleasure working with you. Please keep us in mind when planning your next project. Best Regards from the team at Royal Home Improvements.

    Reply created 18 May 2023
  • Review from Donna cooper
    Rating: 5 out of 5
    Review left on 18 May 2021

    structural issue and kitchen

    When we had a major structural issue with our home which involved our kitchen, we called Royal Home Improvents. The owner, Paul came and looked at the job. He prepared a quote while sitting in our home. Paul also told us that a structural engineer would be needed and that anything else found would need to be quoted on at that time. Paul was very professional and helpful. Once Paul and the engineer returned, Paul gave us a revised all inclusive quote, again while sitting in our home, with nothing else to be added at a later date. He also explained that because we were members of CARP he would not charge any GST. Paul also ensured that the job would be started immediately, and the workmen would continue until the job was complete, not leaving to go to other jobs. Throughout the contract, which lasted exactly one month, Paul was always there to assist us with problems. He was available at any time on his cell phone or through the office if it was not urgent. Whenever we called, Paul very quickly stepped in and got the problems solved. Dealing with Royal Home Improvements was easy and painless, and they lived up to their promise of adhering to the quote, not asking for any extras. The job was completed on time and the finished project was as promised. We have no problems in reccomending Royal Home Improvemts as a safe, reliable, honest and customer focused company. Ted and Donna Oakville, Ontario

    Answer from pro:

    Thank you for your review. It was a pleasure working with you. Please keep us in mind when planning your next project. Best Regards from the team at Royal Home Improvements.

    Reply created 18 May 2023
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 7 Mar 2021

    Two bathroom renovations

    The quality of the finishing work was very poor in all respects, from gouges in the finished trim because pliers were used rather than a strap wrench, to gaps at every corner in the baseboard, caulking at shower and bath trim over the tiles and trim, some of the trim loose and not attached properly, even different grout used on sections of tile. Drawings were ignored except when pricing. Who knows how well the hidden work was done. Unfortunately, it was not just the construction (George) that was bad but also the management (Lawrence) who showed no interest or concern over the quality of the workmanship or the damaged fittings. It is not pleasant to write this because a decade ago Royal did a major renovation which was more than ten times bigger and more costly than this project and it was exceptionally well done. Based on my experience a decade ago I recommended Royal to many people. Based on this latest project I would not recommend Royal to anyone.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Feb 2021

    main floor renovation

    We hired Royal Home improvements to complete a main floor renovation in our bungalow to allow us to age in place. We moved the bathroom into a small bedroom and expanded the kitchen into that space.. We replace to carpeting and hardwood flooring with luxury vinyl plank flooring throughout the entire space. We also had Royal paint all the rooms as well. Royal brought in subcontractors for kitchen cabinet design and installation as well as plumbers, electricians and tiling. Some of these subcontractors introduced us to other subcontractors that they have used for counter tops and glass enclosed shower stalls. All of the trades were very skilled and treated our home like it was their own. All of this was done during a pandemic. I would not hesitate to recommend Royal Home Improvements to anyone thinking about a renovation

    Answer from pro:

    Thank you for your review. It was a pleasure working with you. Please keep us in mind when planning your next project. Best Regards from the team at Royal Home Improvements.

    Reply created 18 May 2023
  • Review from bernard delanessan
    Rating: 5 out of 5
    Review left on 29 Jan 2021

    2 bathrooms renovated

    Had 2 bathrooms completely renovated (main & ensuite) from top to bottom as they were 22 years old and were in much need of a total make over. We are SO HAPPY and impressed with how both bathrooms look NOW. Royal Home Improvements listens to what you envision and involves you in the process from start to finish. If you notice that there is an issue along the way Royal Home Improvements doesn't hesitate to solve/ repair the problem. Their goal is to make you happy. Thank you Lawrence and George for listening and helping us make decisions along the way. We now have two lovely looking bathrooms that we are proud to show off.

    Answer from pro:

    Thank you for your review. It was a pleasure working with you. Please keep us in mind when planning your next project. Best Regards from the team at Royal Home Improvements.

    Reply created 18 May 2023
  • Review from Customer of Royal Home Improvements
    Rating: 2 out of 5
    Review left on 21 Dec 2020

    Reno.

    Subcontractors nice work. Primary contractor charged too much as I paid for all materials. Labour charges only. Would recommend subcontractors. Live and learn.
  • Review from Customer of Royal Home Improvements
    Rating: 5 out of 5
    Review left on 17 Mar 2020

    Bathroom remodel and basement water problem

    We noticed some water coming out from under our hardware floor in the fore-room. we called Royal Home Improvement and they sent out a Project manager who looked around the area.. and provided us with an estimate..We talked it over and agree that it was a fair price for the work being done.. once we gave the go ahead they had a crew starting the following Monday.. George and his helper were great, they came early in the morning and set and started to work.. They worked quickly and where able to find the problem and correct it , then they started to put it all back together and the workmanship was great.. they saw to every detail and asked our opinion at every turn,so they could make us happy.. I am very satisfied by the workmanship and the quality of the material used and best of all it only took a week... I would definitely recommend George and his crew..

    Answer from pro:

    Thank you for your review. It was a pleasure working with you. Please keep us in mind when planning your next project. Best Regards from the team at Royal Home Improvements.

    Reply created 18 May 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Mar 2020

    Excellent service ! From Mark Davies project mgr and his great team of contractors! Very happy !

    Very pleased with our Reno and Mark and his team were excellent ! Thank you Laura and Patricia .... the Reno went extremely well and our home heat spotless throughout ! Very nice contractors coming thru and on time ! Thank you

    Answer from pro:

    Thank you for your review. It was a pleasure working with you. Please keep us in mind when planning your next project. Best Regards from the team at Royal Home Improvements.

    Reply created 18 May 2023
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