Ottawa Duct Cleaning reviews (270)

Review from HomeOwner
Rating: 5 out of 5
Review left on 6 Mar 2016
Dryer duct cleaning
We were having problems with our dryer and had it repaired and it turned out that the dryer duct was blocked, reducing air flow. I found this company through google search and read through the reviews and decided to try them. I am VERY glad I did! They were courteous, professional and quick. They had to come back a second time because we had some unusual extra 'elbows' in our dryer vent and they did not even charge for the return visit. We will certainly hire them again and would recommend them to anyone!
Answer from pro:
Thank you Sandy for taking the time to write a review. We appreciate your comments. Regards, Roger,
Reply created 12 Apr 2016
Review from SGervais
Rating: 5 out of 5
Review left on 22 Feb 2016
Duct cleaning
We had not had the ducts cleaned in 15+ years and have had hardwood floors installed throughout in 2006 and major home renovations in 2008 and 2014. Our house had become one big, constant dustbowl. Ones hats so much about duct cleaning horrors, so we researched as carefully add we could. The reviews for Ottawa Duct Cleaning were compelling and convincing and our experience was as positive and exactly as described by everyone else here. We are extremely pleased.
Answer from pro:
Hi Sheila, thank you for the great review. Looking forward to doing business with you in the future. Regards, Roger
Reply created 23 Feb 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 20 Feb 2016
Duct cleaning Winter Special Package
On time. Three hard-working lads who were extremely courteous, very patience and mindful of not scaring my elderly pet (and without my asking, they even advised me on when to move him from a different room and back based on not wanting to expose him to too much noise or stress from the equipment). Took great care in explaining every step of the process and left the house spotless. They did not try to sell me on any additional services nor did they surprise me with the costing. And the before and after photos were an added bonus. Great job lads!
Answer from pro:
Alastair,Thank you for your feedback. We strive to build a healthy relationship with our customers by identifying with their needs and providing the best possible result. Regards, Roger
Reply created 23 Feb 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 14 Feb 2016
Exceptional Custom Services
I have a duct cleaning before Christmas. Roger and his team did great duct cleaning and answered my many many questions patiently on how the furnace to work. I liked to pay in cash but did not have enough. Roger allowed me to pay him the day after and answered me more questions. Last night was extremely cold. My furnace stopped working and failed to restart for a couple of hours. My house inside was 10C on Sunday morning. I could not figure out the problem by myself, so I tried to call Roger for his advice, even though knew this is not part of his obligated services. Again, Roger spent more a half hour over phone to explain what a potential problem could be and instructed me to check parts of my furnace at basement then tell him what I saw. Fortunately, my house temperature is 21c now. I hope we will survive another extreme cold tonight. I am really touched by Roger's personality. Trust him and his team will provide professional services. I will stay with him for my future service needs. Thanks Roger
Review from HomeOwner
Rating: 5 out of 5
Review left on 1 Feb 2016
duct cleaning
Roger and team did an excellent job as usual. Courteous, thorough and willing to explain the whole process. Highest quality and included before and after photos. This is the second time I have called up Ottawa Duct Cleaning as they did great work on a previous residence.
Answer from pro:
Thank you again Ian for selecting Ottawa Duct Cleaning Inc. We look forward to serving you for many years to come. Regards, Roger
Reply created 9 Feb 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 18 Jan 2016
Duct Cleaning
We hired Ottawa Duct Cleaning and were very pleased with the service. They were quick, clean, professional and friendly. They answered all our questions, offered us before and after pictures. We would hire them again, and have already recommended to several friends and family.
Answer from pro:
thank you for the great review. Looking forward to doing business with you in the future. Regards, Roger
Reply created 9 Feb 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 15 Jan 2016
Air Duct Cleaning
To my knowledge our ducts had never been cleaned and as a best practice and to prevent any damage to our heater I decided to get them cleaned. The team that arrived at our home was very friendly and polite. They worked hard non-stop and ensured I was happy with the service throughout the cleaning. They even took before and after pictures as they cleaned the ducts :) I loved everything about this service. I will definitively go to them again if I need to have our ducts cleaned again!!!
Answer from pro:
Thank you very much Stephie for this wonderful review and recommendation. Regards, Roger
Reply created 9 Feb 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 31 Dec 2015
Duct Cleaning
I hired Ottawa Duct Cleaning after having drywall work done in our stairs and entrance. The dust was a mess so we wanted to make sure it didn't get into our furnace system before we needed to use it. The guys came out on time and went straight to work. They were very courteous and professional and asked in advance if we had any concerns or questions and also took care with their hoses and equipment. In addition to providing exceptional service, I was advised that we should have a carbon monoxide and what brands they recommended. I will hire Ottawa Duct Cleaning in the future again.
Answer from pro:
Thank you Pierre for taking the time to write a review, and for reaffirming the good work coming from the crew. It's wonderful to hear. Regards, Roger
Reply created 9 Feb 2016
Review from P. Beemans
Rating: 5 out of 5
Review left on 2 Nov 2015
duct cleaning
Jake, Andrew and Derek showed up on time and worked efficiently and thoroughly. They were courteous and informative: Jake explained exactly what they were doing in a polite non-condescending way and walked us through the pictures afterwards with a helpful suggestion about having our furnace service company clean the fan blades. Derek spotted a problem with the cold air return and suggested how it might be resolved. The price was very reasonable. I would definitely recommend them and will use them next time around. If only I could find an electrical contractor like this!
Answer from pro:
I'm very pleased you are happy with our work. Thank you for choosing Ottawa Duct Cleaning Inc. Regards, Roger
Reply created 9 Feb 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 28 Oct 2015
Duct cleaning
We recently bought our house and the ducts had not been cleaned in about 10 years. We also had some renovations done and own a dog that sheds like crazy and two cats. Ottawa Duct Cleaning came highly reviewed on HomeStars. Booking was very easy via email with the owner, Roger Asselin. The crew (Derek, Andrew and Jake) were very punctual, professional and friendly. They worked very efficiently and tidily. They were also very considerate of the pets well being while they were working. Photos they took of our ducts before and after cleaning were very helpful. It was pretty astonishing to see the dramatic improvement. They also provided some helpful tips regarding furnace filters and cleaning the furnace fan when we have it serviced in the near future. I will not hesitate to recommend them. Well deserving of the 10/10 rating on this website. Look forward to dealing with them in the future.
Answer from pro:
Thank you for the great feedback. Looking forward to doing business with you in the future. Regards, Roger
Reply created 9 Feb 2016