Dear Slavika,
Kindly stop putting false reviews.
Please see below copies of numerous emails that were sent to you to which you never replied.
From:
Sent: Monday, June 05, 2017 2:01 PM
To: hidden purposefully to protect your privacy
Subject:
Dear Mr. Kotnjek,
This is re your service request for the above address (hidden). We shall be glad to send our service technician asap. There is going to be a labour charge of $160.00+HST for the service visit. I have attached the payment form. Kindly fill-up the form and send it back to confirm you want us to proceed with the visit.
Thanks
---------- Forwarded message ----------
From:
Date: Fri, May 19, 2017 at 4:20 PM
To: hidden purposefully to protect your privacy
Subject: Service case #: 6076806 - There has been an update in your service request case
We would like to schedule the service visit on,
Please confirm your availability as soon as possible and no later than 48 hours.
Thank you
Dear Slavica,
We appreciate your feedback and are sorry that you feel that way. After numerous attempts with you to schedule the diagnostics visit for the manufacturer, we were unable to do so. Kindly read the warranty terms in the back of your contract. It is clearly stipulated what are the terms (the material is warranted, however, the labour is not). This warranty terms are standard for any construction company (i.e. if your furnace breaks down, parts are covered, labour is not).
Furthermore, for the customer service we stand for, we agreed to cover the parts for free (even though it was wear and tear damage that is not covered by any warranty).
If you want to proceed with parts coverage for free, kindly call back our service department and we will gladly honour the offer your parents were given.
Reply created 14 Jun 2017