Meerkat Roofing & Exteriors Ltd

Rating: 4.8 out of 5

Meerkat Roofing & Exteriors Ltd reviews (146)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 20 Oct 2017

    They replace things that don't need to be replaced

    The estimator told us we needed to replace all of our eavestroughes because we were having some leeks in the back of our house. After a complete gong show of worker after worker showing up the work was finally completed only to find we still had the same leaks. The so called foreman told us that it was actually our drip edge that needed replacing, which of course the did for free, knowing full well they had made us replace all of our eavestroughs for no reason. Appalling service, office staff are condescending and unprofessional, As well as all their transient installation crews.

    Answer from pro:

    We reviewed your file with everyone involved and still maintain that the prior leak issues did require the replacement of your eavestroughs. We do acknowledge that there were issues with the first eavestroughing crew and as a result they are no longer employed by Meerkat Roofing & Exteriors. The drip edge and associated service fees were provided to you at no additional cost in an attempt to compensate you for the inconvenience. It is unfortunate that you are unhappy with the service we provided. Meerkat Roofing & Exteriors prides itself on our professionalism and integrity. We will only ever quote what our experienced estimators believe is required to satisfy our clients. In your case, to stop your eavestroughs from overflowing and leaking. Our estimator has attempted to contact you to set up an onsite meeting many times to correct any outstanding issues and has received no response. Kind regards, Meerkat Roofing and Exteriors

    Reply created 24 Oct 2017
  • Review from Nicki Wightman
    Rating: 5 out of 5
    Review left on 19 Sep 2017

    Roof

    I hired Meerkat to replace the roof on my home. I was really impressed with how fast they were able to do the job. From initial booking to start was less then week. I was even able to have samples brought to my home when I couldn't decide on what colour to choose. Eric and Stefanie were very helpful and answered all of my concerns. Cleanup was done daily and the bin was picked up right away. I would definitely recommend Meerkat.

    Answer from pro:

    Thank you for your 10 stars and review on Homestars! We want to make this a smooth transition as much as possible for you :) and we're glad it was! Kind regards, Meerkat Roofing and Exteriors

    Reply created 20 Sep 2017
  • Review from Anita C
    Rating: 5 out of 5
    Review left on 12 Aug 2017

    Roof replacement

    Very happy with work and service. Everything went very smoothly and was expected. Work was done very efficiently and as promised. You don't pay until the work is done and that says alot.

    Answer from pro:

    Thank you for the 10 stars Anita! We definitely want to make sure that everything goes very smoothly for our homeowners, what we deem more important is how the homeowners feel afterwards! Thank you for letting us work on your home. Kind regards, Meerkat Roofing and Exteriors

    Reply created 15 Aug 2017
  • Review from Customer of Meerkat Roofing & Exteriors Ltd
    Rating: 5 out of 5
    Review left on 5 Aug 2017

    Changing roof and exteriors

    The work of changing roof and exteriors was well done. Very good team, good job! They managed time well without any delay and with good service quality. We will recommend this company to others.

    Answer from pro:

    Thank you for your recommendation to others! The best way is to hear it from word of mouth and for that, we are forever grateful! Kind regards, Meerkat Roofing and Exteriors

    Reply created 8 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Aug 2017

    New roof

    We loved this company. We had a subcontractor do the work on behalf of meerkat . I am always sceptical when it comes to subcontractors as they are also an individual company. Let me tell you I was blown away by the service. We recently had our roof done by meerkat roofing. The man that came to do our estimate did a very thorough job he spend almost 2 hours inspecting every little detail, he was also incredible nice and very respectful. I had babies sleeping and they didn't even hear a peep although he was right above their room. The day of the intall the workers were there on time even having it be a Saturday. They worked very fast , very efficiently and were extremely polite and respectful. They worked in 35+ degree weather and seldomly took breaks but when they did it was no longer then 20 min. We were able to still put our children down for naps and dogs outside to do their business. It took them a day and a half to complete even with the heat and the pitch of our roof. After all was completed they picked up ever last nail and piece of garbage. I even saw a man down on his hand's and knees cleaning to be sure. I would highly recommend this company. They did a fantastic job. Our roof look's great and the customer service was top notch.

    Answer from pro:

    Thank you for your 10 stars! This roofing process is sometimes stressful, but our goal in Meerkat is to keep it stress free. :) We are super glad to have done your roof for you and your family! Kind regards, Meerkat Roofing and Exteriors

    Reply created 8 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Aug 2017

    Re-roof

    I chose Meerkat for my roofing project based on their many positive reviews, and I wasn't disappointed! Communication from the Red Deer office was prompt and professional, providing progress updates throughout the process. When it was time to complete the work, the crew arrived on time and swiftly completed the job in just two days. They left my property as tidy as they found it and the finished product looks amazing! Overall, an excellent experience with Meerkat.

    Answer from pro:

    Reviews like yours, Warren, is what keeps us going as a company! Thank you for giving us business in the future!! Kind regards, Meerkat Roofing and Exteriors

    Reply created 8 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Aug 2017

    Remove & Replace Shakes With Asphalt Shingles

    I contacted Meerkat Roofing regarding my townhome in Red Deer, AB. I am extremely pleased with the quick response and the friendly demeanor I received from Randy. From the first conversation, he went above and beyond to help me understand the process. From there, it just got better! The team that did the work were first-rate! The superb job was done swiftly, with little disruption and the clean up was outstanding! The whole experience was exceptional and I highly recommend this company for your roofing/exterior needs! Thank You!!

    Answer from pro:

    Thank you for your wonderful review :) We definitely want to make your experience "first-rate" and are thrilled to hear that it was what you have experienced! Kind regards, Meerkat Roofing and Exteriors

    Reply created 8 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jul 2017

    Roof Repair and New Eavestroughing

    Last fall I had Meerkat ( Eric Sorrell) come out to quote on roof repair and New gutters and Downspouts . After much discussion he was able to verify the roof was on most part in excellent condition but indeed needed a little TLC here and there. We upsized with new gutters and downspouts as well. The install team for both the roof and the eavestroughing were incredibly polite , professional and did a fabulous job. No mess to clean up and they arrived almost exactly on the date we booked 9 months earlier. Highly recommended . Great job Meerkat!

    Answer from pro:

    What's great is working with professionals, what's even greater is working with homeowners who are as pleasant as you are. :) We are utmost grateful for working on your home. Kind regards, Meerkat Roofing and Exteriors

    Reply created 31 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jul 2017

    Roof

    Outstanding workers that provided an exceptional new roof. Well done Sean, Brodie, Ryan and Taylor for a job well done! We will recommend Meerkat again and again, like we have in the past.

    Answer from pro:

    Mike and Lauren, Your word of mouth testimony is what keeps us alive as a company! Thank you for your recommendation. Kind regards, Meerkat Roofing and Exteriors

    Reply created 31 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jul 2017

    Roof shingle replacement on house and deatached garage

    We had 4 companies come in to provide us with estimates to replace our roof and Meerkat not only came in with a very reasonable price but a very detailed estimate. Their crews were very efficient and professional. We are very pleased with their workmanship!

    Answer from pro:

    Hello Deb, We want to thank you for letting us work on your beautiful home. It's great that we get the privilege to work with you and your husband! Kind regards, Meerkat Roofing and Exteriors

    Reply created 31 Jul 2017
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