Discount Aluminum is a small operation. Fred quotes the job and does the installation. We chose Fred in part because he was such a nice guy to talk to. In addition, his installation would be stronger than our neighbor's. A regular post was put in the middle of the longer runs of railing rather than a flimsier extension post from the bottom of the railing to the concrete.
When we finalized the order, there were too many of us saying what should be done. My mom who was having the work done, knew what she wanted. At the same time, one of her sons (not me) was talking about having something else done. What my mom wanted (uprights with a curve or belly) got scratched out on the order form. At the same time, through an oversight, my mom didn't sign the order.
When my mom saw the uprights were straight, she was very upset. What Fred did that was good was agree, at that time, to a low price to change the railings if my mom required them to be changed. He finished installing the railings but didn't put on the strips that cover the rivets in the uprights. That way it would be much easier to change the uprights by drilling out the rivets.
As it turned out, my mom was satisfied enough with the straight railings.
And. oh yeah, he did a nice job.
