HomeOwner
Post-renovation/move-in cleaning
Answer from pro:
Thank You Kira for your review. As you can see from other reviews Maid For You contacts each client by phone and or email the day following an appointment. Our records indicate that you were called. The email you mentioned was not received by us nor did we receive a call and I assure you had we known that you were not pleased with the work provided we would have taken steps to remedy the issues immediately. We very seldom have quality issues and a supervisor is sent to assess and remediate the same day if we do. We did not have an opportunity to do this in your case. We followed up with you immediately after being notified of your review. You accepted our offer of a refund for half of the amount paid and we processed it the same day. We have taken steps to ensure that all client contact calls are now followed up with an email and second call.
Reply created 9 Aug 2011