Great Northern Insulation

Rating: 4.8 out of 5

Great Northern Insulation reviews (936)

  • Review from Catherine Cabral-Marotta
    Rating: 1 out of 5
    Review left on 29 Feb 2020

    Unsafe practices and horrible customer service

    We had work done by this company for our home addition. They missed some areas and had to return to complete in order for inspector approval. They came in and insisted the remaining spray foam could be completed WITH MYSELF AND MY TWO YEAR OLD DAUGHTER IN THE NEXT ROOM. Their own employees state you should be off the premises for 24 hours after installation. Have called to discuss the matter EIGHT TIMES in the last few weeks and NO ONE HAS CALLED BACK. I would NOT recommend this company, clearly safety is overrated.

    Answer from pro:

    Morning, Let me start off by send you our sincere apologies for the lack of communication on our team's part. We take so much pride in our work and from the sounds of your experience we did not meet the mark. I would like to help solve this and ask if you could email me by sending your contact details to Customerexperience@gni.ca I will follow up and see what has happened, Also why no one has gotten in touch with you? Hopefully talk soon, Lindsay - Customer Service Manager

    Reply created 4 Mar 2020
  • Review from Customer of Great Northern Insulation
    Rating: 5 out of 5
    Review left on 25 Feb 2020

    Home energy retrofit insulation installation

    The team showed up on time, worked professionally and did a good job. I would recommend the team for your retrofit installation needs. They cleaned up after themselves and were careful not to mess up our carpets with their boots while they were here.

    Answer from pro:

    What a fantastic review! Thank you for taking the time to write us. We're so happy you had such great experience on the time of your install. We'll make sure to tell the crew on the great work that they did! Thank you for choosing Great Northern Insulation again for your Install needs.

    Reply created 4 Mar 2020
  • Review from Alexander McKeen
    Rating: 5 out of 5
    Review left on 23 Feb 2020

    Attic vent & insulation installation

    The only reason I did not rate 10/10 is because the afternoon before my scheduled installation, their truck broke down and we had to rebook it for another day. As a result I lost half a day of pay for the time off work I took. Of course, its entirely understandable why it happened, but I would have expected a confirmation of the second booking prior to them arriving. Luckily I called in the morning of and the crew was already on their way. Turns out they did an excellent job on the attic insulation, from what I can tell so far. Brian in particular was great, very respectful guy and was able to answer any questions I had. They did the job fast, and didn't leave much of a mess afterwards to clean up. All I had to do was vacuum one room for 2 minutes and the rest was taken care of. Good job, good workers, flexible with times but would be nice for them to send an appointment confirmation email,call, or text beforehand.

    Answer from pro:

    Thank you Alexander for taking the time to review us. We're happy to see that you were so happy with the insulation work that was completed and that everything worked out with the truck. Communication is definitely an area where every company can improve on but it's feed back like your that allows up to know in real time where we can improve specifically, So thank you for telling us your thoughts. We'll make sure to tell the crew on the great work that they did!

    Reply created 4 Mar 2020
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 23 Feb 2020

    Basement spray foam, attic insulatation

    Got a reasonably priced quote. Got an appointment within 2 weeks. The job was completed as described. However, there were some inconsistencies between what the sales rep said they could do and what they actually did. I was able to rectify the problem but just make sure you have everything said by the rep in writing. The spray foam guys accidentally sprayed my entrance door with fire coat. I have been reassured that it will be taken care of. Overall, the service was okay. Gets the job done. I find that some team have more in-depth knowledge about their services than some.

    Answer from pro:

    Thank you King for taking the time to review us. We're sorry to hear that we didn't wow you and there was some inconsistencies during the install process. It's feed back like yours that makes us better and we have shared your experiences with the team here at GNI to allow us to learn from our mistakes. We take pride in our training programs but we've have to have refresher courses within the past couple months to learn about the changes that are constant within the construction industry. We hope this past experience doesn't detour you from using our services again. All the best and thank you for choosing Great Northern Insulation for your insulation needs.

    Reply created 4 Mar 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Feb 2020

    Upgrade Insulation

    Great Northern Insulation was hired by our condo corporation to upgrade our insulation. The crew showed up on time. They completed their work in a timely manner and then cleaned up after the work was done. We had also used the several years ago at our cottage. The same comments would apply to our experience with them back in 2007. I recommend GNI.

    Answer from pro:

    Thank you Carl! What a fantastic review, Thank you for taking the time to write us. We're so happy you had such great experience on the time of your install. We'll make sure to tell the crew on the great work that they did! Thank you for choosing Great Northern Insulation again for your Install needs.

    Reply created 4 Mar 2020
  • Review from Customer of Great Northern Insulation
    Rating: 5 out of 5
    Review left on 19 Feb 2020

    Attic insulation top up

    Job well done . Henry and Mark did an excellent job and cleaned up. Henry pointed out I had some electrical issues to tidy up before they could insulate. Thankfully they were trained to spot potential problems and point them out. They insulated shop but had to reschedule the house. Henry commented GNI was a great company to work for. That in itself says a lot about the company.

    Answer from pro:

    Thank you! What a fantastic review, Thank you for taking the time to write us. We're so happy you had such great experience on the time of your install. We'll make sure to tell the crew on the great work that they did! Thank you for choosing Great Northern Insulation for your Install needs.

    Reply created 4 Mar 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Feb 2020

    Project Attic Insulation

    Needed the garage attic insulated, called the company our builder used and they responded and completed the job with ease. Everything was quoted ahead of time and easily emailed and confirmed in a timely manner. The workers on site were on time and things were clean afterwards. My dogs are a good judge of people and they had no problem with Sean, Walter and Crajo(?) being in our house. If needed, we will use them again.

    Answer from pro:

    Thank you for taking the time to write us. We're so happy you had such great experience on your install and the process leading up to it the insulation date. We'll make sure to tell the crew on the fantastic work they did and that your puppers was a fan. Thank you again for choosing Great Northern Insulation.

    Reply created 4 Mar 2020
  • Review from Jeff Henry
    Rating: 5 out of 5
    Review left on 8 Feb 2020

    Attic insulation top up

    Staff was here on time, clean and ready to get started. They offered a clear explanation of what was needed to be done. They were very tidy and left the area very clean.

    Answer from pro:

    Thank you Jeff for taking the time to write us. We're so happy you had such great experience on your install and we hope you're already started noticing a difference in the temperature of your home. Thank you for choosing Great Northern Insulation for your Install needs.

    Reply created 11 Feb 2020
  • Review from M G
    Rating: 5 out of 5
    Review left on 8 Feb 2020

    Just my kitchen

    I was remodeling my kitchen and wanted it insulated properly. I phoned a few spray foam places in my area, but fortunately decided on Great Northern Insulation. The staff, from the original phone call to the work performed was amazing. They fit my small job in on time and did a great job. I can't say enough about this insulation and the people that work for Great Northern Insulation, but I will say THANK YOU

    Answer from pro:

    What a Great review, Thank you for taking the time to write us. We're so happy you had such great experience on the time of your install and we hope you're already started noticing a difference in the temperature of your home. Thank you for choosing Great Northern Insulation for your Install needs.

    Reply created 11 Feb 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Feb 2020

    Insulation, spray and blown in

    GNI did exactly what they said they would do and the work was done professionally by competent staff. They were also very clean. Now, our 1910 home is as well insulated as it possibly and reasonably can be. It feels more comfortable. We did have a before and after energy audit done that demonstrated that the work was effective. It's not just about cost saving, it's also about limiting energy consumption.

    Answer from pro:

    Thank you Mark! What a fantastic review, Thank you for taking the time to write us. We're so happy you had such great experience on the time of your install and It's great to hear you're already started noticing a difference in the temperature of your home. Thank you for choosing Great Northern Insulation for your Install needs.

    Reply created 11 Feb 2020
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