Butler Plumbing Heating & Gasfitting Ltd

Rating: 4.7 out of 5

Butler Plumbing Heating & Gasfitting Ltd reviews (174)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jun 2013

    Replaced Delta shower cartridge

    Excellent service, Clint explained everything replaced the shower cartridge and even swept the floors! Clint phoned before he arrived which was great since I had to drive my kids to school

    Answer from pro:

    Great to hear. Glad everything is working good. Happy to help.

    Reply created 7 Jun 2013
  • Review from Kelly
    Rating: 5 out of 5
    Review left on 5 Jun 2013

    Hot Water Tank Replacement

    I am very happy with the service that Travis provided. He was prompt, courteous and took the time to explain the new hot water tank to us. Travis answered all of our questions and left the work area nice and tidy. Thank you!

    Answer from pro:

    Kelly, Thanks for the review. I really appreciate your time. Our business relies on referrals and great customers like yourself.

    Reply created 6 Jun 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jun 2013

    Hot water tank replacement, water softener installation

    We had a few quotes from other contractors and were impressed with the options provided. Dan was on time, professional and considerate while completing the work that was estimated. We are very happy with the product that was recommended to us and what we chose to install. There are 3 females in this house, so it is very nice to have hot water again.

    Answer from pro:

    Lee, thanks for the review. We appreciate good customers like yourself as much as the females in your house appreciate the restored hot water.

    Reply created 5 Jun 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 May 2013

    Plumbing

    Travis from Butler Plumbing was a pleasure to work with. He was friendly, professional, knowledgeable, respectful and went above and beyond in helping us with our kitchen sink repairs. We will definitely be using Butler in the future and highly recommend their services for anyone looking for a job well done. Thank you Butler!! Greg & Amanda

    Answer from pro:

    Thanks for the review Greg. Glad to help out.

    Reply created 16 May 2013
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 8 May 2013

    Clogged drain problems

    I had Travis Grams here to fix a plumbing problem. Nice guy, nice work, but he arrived 30 min late and charged me double (work was done in 1 hour, but he charged me for 1.5 hour labour and $50 extra). I think 288.75 per hour is too expensive for such job. I need to work 30 hours to make this payment. Thank you for your response. Travis arrived at 9am and work was done at 10am. After this he slowly organized his tools, went to his car to prepare a bill for me and came back 15 min later. In my opinion this part of his job shouldn't be charge as labour. After I paid $50 for tools your employee used, $60 for dispatching - What for was $110 paid? What is exactly "labour" if tools and dispatching are paid separately? I paid extra $55 for bill preparation and his break as well. It seams to me as I paid $288.75 for one hour job. This was very good lesson for me how to order any service in the future. I hope my review will be helpful for people looking for a good service, and who does not want to overpay for that. Anyway thank you for your job and be happy!!!

    Answer from pro:

    I'm glad we got the kitchen sink draining properly. I'm sorry we were 1/2hr late. We are usually better than this, at least calling if necessary. We were on site for more than 1 hour, and that is why you were charged for 1.5 hours. The $50 charge is for the use of our drain augering machine which was necessary to fix your issue. I'm sorry you feel we are too expensive. Thanks for the feedback.

    Reply created 16 May 2013
  • Review from Thomas Kyle
    Rating: 5 out of 5
    Review left on 7 May 2013

    fixing leaks, replacing toilet

    Had these guys come out and fix a few plumbing issues around the house - they checked, double checked, and triple checked their work, and found other leaks I wasn't aware of. These guys taking the extra few minutes to check their work probably saved me thousands in potential repairs. I'll be using them exclusively in the future.

    Answer from pro:

    Thomas, Your comments mean a lot. Glad to help.

    Reply created 8 May 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 May 2013

    basement hook-ups

    They were on time, polite and they new what they were doing. They went over and above what they came there to do. I'm telling all my friends and neighbors about Bulter Plumbing and we will be calling upon them again in the future.

    Answer from pro:

    Thanks Lisa. Hope you enjoy your renovation. Thanks for your help over the years for my family.

    Reply created 7 May 2013
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 18 Apr 2013

    Plumbing problem

    I had Travis Grams here to fix a plumbing problem. Travis was prompt, professional and friendly. He made it very clear what my problem was and the work he had done. Thanks Travis, much appreciated.

    Answer from pro:

    Thanks Margaret. Looking forward to helping you out again if the need arises.

    Reply created 19 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Apr 2013

    Kitchen drain snaked

    Dan was a super friendly, professional and proficient plumber who managed to fix my brutally plugged drain while making me laugh. Water was not draining at all from our kitchen sink and he persisted and it is now draining better than ever. This is the most positive experience I have had with a plumber and no doubt, we will use Butler again!

    Answer from pro:

    Great to hear. Glad everything is working good. Big thanks.

    Reply created 18 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Apr 2013

    pluming--blocked basement stack

    When I phoned the who the person who answered was courteous and gave me an exact time. Travis, the plumber, showed up right on time. He explained the problem--clogged basement stack. He cleared it then tested it twice. He was very respectful of our home and cleaned up his working space thoroughly.

    Answer from pro:

    Laurie-Ann, Glad to hear you you are all fixed up. Thanks for calling us.

    Reply created 10 Apr 2013
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