Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 6 Jun 2022

    Kitchen Renovation

    The delivery company damaged my front door while bringing my fridge into the house. Also damaged a wall. The repairman they sent to fix my front door made a complete mess of my 6 year old factory painted door. He spray painted it with a high gloss black paint and left me without a front door for 7 hours. Not only was my house freezing but it was full of bugs. Needless to say this has been a nightmare.

    Answer from pro:

    Dear customer, Thank you for your review. We sincerely apologise for the inconvenience. Please know that we have contacted our delivery carrier on your behalf to express your issues concerning the entire experience and conduct of the team. Please be advised that your feedback has been provided so as to improve our future delivery service. Kind regards, H.A CAS

    Reply created 7 Jun 2022
  • Review from Robert Vogl
    Rating: 5 out of 5
    Review left on 4 Jun 2022

    Excellent Service

    Right from the sales person to the delivery people, our experience with CAS was the best we have ever had. The delivery crew that delivered our fridge and stove were excellent. Even though we declined delivery of the fridge due a few dents in the door, they happily brought back the old fridge. The delivery manager called immediately to reschedule the delivery of another fridge. The delivery crew that dropped off the replacement fridge were exceptional. When we mention how much care they took. Their response was We treat your home as if it were our own. I would definitely recommend CAS to anyone looking for new appliances.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A

    Reply created 6 Jun 2022
  • Review from Pat Holmes
    Rating: 5 out of 5
    Review left on 4 Jun 2022

    Washer Dryer

    Mohammad was charming and knowledgeable, and delivery (Andreis and Chico and friend) were courteous and polite. Using the tracking app was good to see the timing of delivery which was prompt. Thank you from two satisfied customers.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A

    Reply created 4 Jun 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 4 Jun 2022

    New Fridge

    Best prices around by a long shot for appliances and the delivery process was easy and seamless with great service. Worth a visit.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A

    Reply created 6 Jun 2022
  • Review from Tracey
    Rating: 5 out of 5
    Review left on 3 Jun 2022

    Washing machine

    Went into their Scarborough store and had excellent service. After much hassle I have a broken washer with a warranty from Home Depot and calmer con Home Depot gave me a warrant gift card but chose not to buy a washer there after the seven weeks and four service calls with seven parts replaced and still not working, I decided to buy elsewhere and use gift card for other items. Wonderful to go to a specialty store where they know the ins and outs and they were able to deliver a new washer the next day!!!! The delivery men were amazing - helpful, cheerful, professional and courteous. I would 100% recommend going to CAS to buy any appliance. I will never go to one of those super stores to buy an appliance again ever!

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A

    Reply created 4 Jun 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 3 Jun 2022

    Great Service

    Great selection of appliances at various price points. Delivery was window was spot on. Highly recommended

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A

    Reply created 4 Jun 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 3 Jun 2022

    New washing machine

    Ordered online and delivered to my home the next day. Incredible response time given global supply chain issues. Delivery guys were pleasant and efficient. CAS was excellent to deal with. Their online chat function worked well and put me in touch with a real person instantly. Highly recommend. Will buy from here again.

    Answer from pro:

    Dear customer, Thank you for sharing your feedback both positive and constructive It is great to hear that you were provided with great service from all our team members. We hope you are enjoying your new appliances. Best regards, H.A

    Reply created 4 Jun 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 2 Jun 2022

    Just stay away, and save yourself the hassle!

    If youre in the market for appliances Id really recommend staying away. Bought an in stock fridge, had it delivered. All went fairly smooth, although I had to unpack the $3500 fridge and install the handles etc. which surprised me a little but fair enough maybe I didnt understand what delivery had meant. Was literally just a box drop and wheeled out my old one (paid extra). My second purchase was a Bosch dishwasher in January of 2022. I understand the current state of the world so expect a gnarly lead time on some of these things. I pre-paid in full and ordered a 300 series. Id get the monthly your order is on back order update which was fine until finally late May 2022 I got the exciting your back order is shipping and will be available by May 18th. After multiple phone calls and emails to CAS in Calgary to try to get the delivery and install booked I received a new Backorder notice updating my order to October 2022. After a discussion with their very unhelpful customer service department I was told my unit had been given away and they operated on a first come first serve order even on fully paid pre-orders. Essentially they had sold them all while I was trying to get my delivery and install booked via their third party. Now after 5 months Im back to the drawing board having requested (and will hopefully receive) a full refund for the dishwasher. My recommendation is to stay away unless youre purchasing an in stock product and can take it yourself immediately. You dont want to have to rely on after sales care such as install or delivery with this company. They are not a premium appliance seller but rather a wholesaler. I wish I had known that going in at least I do now!

    Answer from pro:

    Hello Jon, Thank you for taking the time to share your feedback. We regret to learn that your order has been affected by manufacturing delays. Would you please take a moment to send us your order number at casreviews@caslp.ca? We would be more than happy to look into this once we have more information. Thank you kindly, SJ CAS

    Reply created 3 Jun 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 2 Jun 2022

    Brand new dishwasher!

    The Kitchen Aid dishwasher was delivered promptly and I received a phone call advising on delivery time. The CAS reps were safe and took extra caution taking it out of the truck and into our home. Very happy!

    Answer from pro:

    Dear Customer, Thank you for taking the time to write a review. We are pleased to learn of your delivery experience. We look forward to assisting you again in the future. Thank you kindly, SJ CAS

    Reply created 3 Jun 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 2 Jun 2022

    Kitchen renovation

    Needed new appliances for our kitchen renovation, we have used CAS before and been very happy with them. Adam was knowledgable friendly and had competitive pricing. And theres a good selection to choose from.

    Answer from pro:

    Dear Customer, Thank you for your review. It is always a pleasure to hear from return customers. Thank you for trusting CAS! We look forward to seeing you again. Thank you kindly, SJ CAS

    Reply created 3 Jun 2022
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