Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Kim Dunn
    Rating: 5 out of 5
    Review left on 15 Jan 2022

    Range

    Amazing service Amazing delivery, thank you cant wait to use the stove and will definitely purchase other products if needed, cant wait to try it out thanks again, Thank you

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear you were satisfied with your CAS experience and you are pleased with your new stove. We look forward to assisting you again in the near future. Kind regards M D CAS

    Reply created 17 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jan 2022

    Upright freezer

    Quick and easy. Very helpful customer service went out of his way to find something available for me quickly and shipped next day. Delivery team in point and quick clean.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear you were satisfied with both our sales and delivery team. We look forward to assisting you again in the near future. Kind regards M D CAS

    Reply created 17 Jan 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 4 out of 5
    Review left on 15 Jan 2022

    Vast product lineup & Great delivery

    Purchased full series of kitchen appliances. Was impressed with the variety of products available in store with more online. Store manager was very knowledgably and helpful. Sales person was helpful however reliant on support from others, which was offered quickly. Pricing was fair and in line with what I expected. Delivery was a breeze. The email included a link where I could track delivery to better estimate when the team would arrive. Team were professional, tidy and handled appliances with care - ensuring safety for themselves and with care not to damage product.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear you were satisfied with your experience at CAS with both our sales and delivery team. We appreciate your kind words regarding your experience and look forward to assisting you again in the near future. Kind regards M D CAS

    Reply created 17 Jan 2022
  • Review from Jason King
    Rating: 5 out of 5
    Review left on 14 Jan 2022

    Good service

    Good service and very friendly guys. Delivery in time. In general it deserves 5 stars. I will recommend my friends and my relatives use their future if any chance in the future.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear you are satisfied with your experience at CAS. We look forward to assisting you again in the near future. Kind regards M D CAS

    Reply created 14 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2022

    Thank you!

    I ordered 4 appliances with CAS and my experience was amazing. From the account executive who worked with me patiently and professionally throughout the selection and purchase process to the customer care consultant who managed my delivery and the delivery team which I missed their names, they all did everything flawless! I can't thank you enough! Keep the great work up!

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear you were satisfied with your experience at CAS. We appreciate your kind words regarding your experience and look forward to assisting you again in the near future. Kind regards M D CAS

    Reply created 17 Jan 2022
  • Review from Customer of Canadian Appliance Source
    Rating: 4 out of 5
    Review left on 13 Jan 2022

    GE Cafe Kitchen appliances

    I purchased, paid in full 5 GE Café appliances in January of 2020 from Canadian Appliance Source. The first customer care person that I dealt with was Nicolas P. He was a horrible customer correspondence person. After months of no word from anyone and having called only to be told I would have to speak to Nicolas, I finally got some assistance from Akshika B. Not only was she kind and very knowledgeable but she kept in touch and emailed me back promptly anytime I had a question on when my appliances would be available. Can’t say enough good things about her. One by one my appliances were delivered …mid May , mid June ..mid August of 2020 , with the last one today January 13th. I’m hoping she get the commission as she sure deserves it. Nicolas P just sent” delay from manufacturer” random emails. I can’t speak to the pervious deliveries in 2020 as honestly I do not remember the delivery people. I can speak to the fellows that delivered my range today. Eli and the other fellow Sam were Amazing!! Such friendly , positive , upbeat, and very competent delivery team. Great “can do” attitude !! Eli and Sam …Thanks for the five star service.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very sorry to hear you were not satisfied with your experience with your sales representative. We are pleased to hear one of our Customer Care team members was able to assist you accordingly and professionally throughout the end of your purchase process. Please allow us to follow up with our sales management team regarding your sales experience. We apologize for any inconvenience this has caused. Kind regards M D CAS

    Reply created 14 Jan 2022
  • Review from Sharon Luke
    Rating: 5 out of 5
    Review left on 13 Jan 2022

    Excellent experience

    Purchased 7 appliances and 6 delivered in Nov/21 and the backordered fridge arrived today (Jan/22). Excellent customer service and communication. We bought the extended lemonade warranty but, fingers crossed, we won't need it. 3 appliances are LG which we have had before. Maytag, Samsung and GE Profile will be a new experience. Time will tell. :)

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear you were satisfied with your experience at CAS. We appreciate your patients regarding the long delays on some manufacturer delays. We are pleased to hear you have now received all your appliances. Kind regards M D CAS

    Reply created 14 Jan 2022
  • Review from Andrew Arnold
    Rating: 5 out of 5
    Review left on 12 Jan 2022

    Replacement appliances

    Recently bought in two separate transactions a new gas range and dishwasher. Range was bought after visiting local showroom. Dishwasher was bought online. Customer service was responsive and excellent on both occasions. Delivery was on time with staff taking full Covid precautions to enter the house. Response to a change in delivery date to fit my plans was quick and hassle-free. CAS website is effective and you are not bombarded with unnecessary offers.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear you were satisfied with your sales and delivery experience. We appreciate your kind words and look forward to assisting you again in the near future. Kind regards CAS

    Reply created 14 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jan 2022

    30" slide in convection range

    This beautiful appliance just arrived! I absolutely love the look of it. Can't wait to see how it works in my kitchen! All of the dealings with the staff of this purchase was second to none!!

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are happy to hear you were satisfied with our sales and home delivery experience. We look forward to assisting you again in the near future. Kind regards CAS

    Reply created 13 Jan 2022
  • Review from Frederick Kwok
    Rating: 5 out of 5
    Review left on 11 Jan 2022

    Frigidaire 4 doors

    Sales Rep provide his professional opinion for helping me to choose my fridge. It was perfect with the money thst I spent. Delivery team also did a excellent job during the extreme cold warning. Highly recommend. .

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are happy to hear you were satisfied with our sales and home delivery experience. We look forward to assisting you again in the near future. Kind regards CAS

    Reply created 13 Jan 2022
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