Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Customer of Canadian Appliance Source
    Rating: 1 out of 5
    Review left on 26 Sep 2021

    Return policy

    Dealing with a return to CAS was one of the most difficult processes and time consuming ones. We purchased a hood range insert after explaining to the sales rep that we are not 100% confident it would fit. When we brought it home turns out it is not the proper size. Returning the item had to be submitted online with many pictures of the product taken, before you received the approval to return with a 25% restocking fee (in my case it was $100). When I got to the store I was asked to go to the loading dock to return, only to be asked to bring it in, with no assistance to help (the guy was watching me struggle to bring it out of the car and onto the dock). All in all, it a client centric experience. I found the product that fits at CAS and competition; I’m glad to say paying competition $50 more is worth while, given the experience

    Answer from pro:

    Dear Customer, Thank you for taking the time and giving us your feed back. We regret to hear that this unit will not work for your specifications. Please understand that the specifications for this unit were emailed to you at time of purchase and unfortunately, as the appliance has been unpackaged, we are no longer able to sell this as a brand new item. As such, the restocking fee is applied. My apologies for any inconvenience. If you wish Please contact us at  casreviews@canadianappliancesource.ca  with your order number and let us know more. Respectfully, CAS

    Reply created 28 Sep 2021
  • Review from Luigi Nait
    Rating: 5 out of 5
    Review left on 26 Sep 2021

    Stand up Freezer

    Our experience with the sails rep was great and he explained everything we needed to know about the freezer before its arrival. The delivery guys were great, careful and polite. I would highly recommend CAS for all your Appliance needs.

    Answer from pro:

    Dear Luigi, We appreciate your feedback. We appreciate you choosing to do business with us and for telling me how well our team treated you. Respectfully, CAS

    Reply created 28 Sep 2021
  • Review from Steve Bunda
    Rating: 5 out of 5
    Review left on 24 Sep 2021

    Fridge (s) delivered

    Ordered 2 fridges delivered customer service rep was thorough and provided a delivery within 4 days . Great service. The delivery guys were EXCEPTIONAL, tough delivery downstairs but they did a great job and very courteous.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very pleased to hear you were satisfied with our sales and delivery service. We look forward to assisting you again in the near future. Kind regards CAS

    Reply created 25 Sep 2021
  • Review from Vincent Mok
    Rating: 5 out of 5
    Review left on 24 Sep 2021

    Delivery of fridge and stove

    Excellent service. Good prices. Fridge and stove arrived in pristine condition I am very satisfied with the delivery service. I will do business with them again. The service is great

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very pleased to hear you were satisfied with our sales and delivery service. We look forward to assisting you again in the near future. Kind regards CAS

    Reply created 24 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Sep 2021

    Repeat customer

    I have shopped CAS for many appliance purchases over the years for personal and rental properties. They are great and communicate well with for delivery. I find their prices to be good as well and selection also very good. Website is easy to use too!

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very pleased to hear you were satisfied with our sales and delivery service. We look forward to assisting you again in the near future. Kind regards CAS

    Reply created 24 Sep 2021
  • Review from EB
    Rating: 5 out of 5
    Review left on 24 Sep 2021

    Laundry Centre Purchase and Delivery

    I purchased a laundry centre from the Canadian Appliance Source. The service while purchasing the appliance was professional throughout. The delivery was made in a professional, timely, and helpful way, which included installing the machine.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very pleased to hear the great experience you have had with our sales and delivery team. We appreciate your kind words regarding your experience and look forward to assisting you again in the near future. Kind regards CAS

    Reply created 24 Sep 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 23 Sep 2021

    Fridge, wall oven, dishwasher, washer/dryer

    Bought these 5 appliances, delivery was a little later than planned, but delivery guys were careful and fast. Delivered the washer/dryer to the 2nd floor laundry room, lifting them up my brand new staircase.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very pleased to hear you were satisfied with our delivery service. Our delivery team try their outmost best to provide the best delivery service. We appreciate your kind words and look forward to assisting you again in the near future. Kind regards CAS

    Reply created 24 Sep 2021
  • Review from Cherie O'Connor
    Rating: 5 out of 5
    Review left on 23 Sep 2021

    Samsung Compact 24" Washer-Dryer

    We needed to replace our 17 year old compact washer-dryer pair. The salesperson was excellent - helped us narrow down to 2 brands with vented dryers, Samsung and GE. Very helpful in further decision to go with the Samsung, based on features, ratings and availability. The pair were delivered and installed, and so far, are working great. Though small dryers are a challenge for bigger items (e.g. queen size sheets and duvet covers), I am following the salesperson's advice to check every half hour or so to unravel if needed. So far, so good. And I am looking forward to trying out the various washing programs, e.g. sanitize, steam and allergens. Will also follow the advice to wipe out the rubber ring in the front-loading washer after each use, and to keep the door open for a half hour or so to prevent odors (a problem with our previous front-loader). My only small complaint would be that the delivery guys were kind of bad-tempered, but the removal and installation were well-done.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very pleased to hear you are satisfied with your experience at CAS. Our sales team try their very best to assist customers with as much information about our product as possible which will help in the future. We appreciate your kind words regarding your experience. We look forward to assisting you again in the near future. Kind regards CAS

    Reply created 23 Sep 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 23 Sep 2021

    Refrigerator Purchase & Delivery

    CAS in store staff were very helpful in narrowing down our choices for our new refrigerator. Once we had picked our preferred model we were shown some in store samples to help us understand the finishes and features. CAS located the exact model in another city and had it delivered within a week. Delivery time was easy to track on line and it arrived in the early part of the stipulated time period. The product was exactly as expected and overall we are pleased with our purchase.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are very pleased to hear you were satisfied with your sales and delivery experience. We look forward to assisting you again in the near future. Kind regards CAS

    Reply created 23 Sep 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 23 Sep 2021

    LG washer

    Salesperson was very knowledgeable and accommodating. He went that extra mile to ensure I knew what I was purchasing and that it would fit my needs. Delivery personnel were efficient and knowledgeable as well. Overall an outstanding experience.

    Answer from pro:

    Dear Customer, We appreciate you taking the time to submit your review. We appreciate your business and your telling us how amazing our team was from start to finish. Respectfully, CAS

    Reply created 23 Sep 2021
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