Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 3 Sep 2021

    Refrigerator

    I was very pleased with the service I received at the showroom. The sales associate took the time to listen to my needs and made excellent recommendations. The delivery service was exceptional as well. I would definitely recommend them.

    Answer from pro:

    Dear customer, Thank you for feedback and business. We are glad that everything went well . Enjoy your new appliances. Respectfully, CAS

    Reply created 7 Sep 2021
  • Review from Trung Nguyen
    Rating: 5 out of 5
    Review left on 3 Sep 2021

    Staff at this location is awesome!

    I know there a small side ding and I save one third on the washing machine! Because of color you have to look for it to find the ding. Staff at this location is awesome and so as the delivery folk.

    Answer from pro:

    Dear customer, We thank you for your purchase and your review. We are glad you love your new appliances, We do apologies for the ding. If you wish, please contact us at  casreviews@canadianappliancesource.ca  with your order number and let us know what happened. Respectfully, CAS

    Reply created 7 Sep 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 2 Sep 2021

    Washer dryer combo

    The scheduled delivery system is very good. It shows where I am on the delivery queue so I can plan better of my time. I am happy and will recommend C A S to my friends.

    Answer from pro:

    Dear Customer, Thank you for taking the time to write a review and tell us about your experience. It was a pleasure doing business with you and we hope to work with you again in the future. Respectfully, CAS

    Reply created 3 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2021

    Canadian Appliance Source

    Great sales, customer service and delivery! I was able to speak with humans, not just automated systems. However, at peak times the telephone calls had to be dropped because the circuits were overloaded - I don’t know if that can be remedied or not? Thank you anyway! You had been highly referred from my daughter who purchased appliances a few years ago.

    Answer from pro:

    Dear Marg, Thank you for taking the time to write a review and tell us about your experience. It was a pleasure doing business with you and we hope to work with you again in the future. Respectfully, CAS

    Reply created 3 Sep 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 2 Sep 2021

    Laundry center removal and delivery

    Came within first hour of 4 hour delivery window. Efficient hardworking delivery guys. No time wasted! Courteous and respectful men. Doing a job nobody loves ..was happy to tip them. I hope others do too.

    Answer from pro:

    Dear customer, Your review is very important to us. We are very happy and grateful to hear that our team members were able to provide you with the best possible service. Hope you are enjoying your new appliances. Thank you kindly, CAS

    Reply created 6 Oct 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2021

    Fridge Purchase and Delivery

    Was greeted on phone by a very courteous rep. Her name was Yovonne,very helpful in purchasing a Fridge and getting it Delivered on Time. Delivery Men were very pleasant and Great at their Job.

    Answer from pro:

    Dear Ralph, Thank you for your review and purchase. We appreciate you taking the time to write a positive review. Congratulations on your new kitchen appliances! We hope you enjoy them. Respectfully, CAS

    Reply created 3 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Sep 2021

    Great service

    Melvin the salesrep is the best. Worked so hard and fast. He found me a fridge in 10 minutes. Organized delivery fast ask foe him. The delivery guys were great, right on time, friendly, and worked very hard.

    Answer from pro:

    Dear Eric, Your feedback is appreciated. Thank you! We're glad your sales rep was able to assist you quickly and that you received your order on time. We look forward to doing business with you again in the future. Respectfully, CAS

    Reply created 2 Sep 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 4 out of 5
    Review left on 1 Sep 2021

    Fridge and Gas Range

    New home and missed our old appliances. So we decided to purchase the same fridge (Blomberg) and gas range with a double oven (Maytag). The purchase process was good. The reason why a 5 star rating was not provided because the range was on backorder and as a customer CAS did not manage my expectation as to when it will be delivered. This was only done after I made a call complaining about the delay and that the appliances were needed because my fridge was failing. Another reason is that the recommended range installer called us shortly after the purchase. Once we indicated that we did not have a delivery date they said to call us when we do. When a delivery date was provided, I called for 3 weeks and was told someone will call us back. They never did, so we went with another company. CAS needs to ensure that 3rd parties they work with meets expectations.

    Answer from pro:

    Dear Customer, Thank you for sharing your experience and your review. We are happy you got your new range and fridge. Our apologies for your delays and any issues experienced with regard to communication with our team. Please understand that all manufacturers are still experiencing production delays due to Covid-19 and therefore there can be delays with your appliances. Respectfully, CAS

    Reply created 2 Sep 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 31 Aug 2021

    10

    The delivery gentlemen were polite fast and efficient. I received a text when they round be here and it was accurate. I’m very glad that I chose Canadian appliance store.

    Answer from pro:

    Dear Customer, Thank you for your wonderful feedback! Thank you for choosing CAS as your appliance retailer! Kind Regards,

    Reply created 1 Sep 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 31 Aug 2021

    refrigarator

    instruction for door swing reversing did not include door stop's witch cause me to have to dismantle the door, and switch door stop's you must review your owner's guide add the instructions for door stop's

    Answer from pro:

    Dear Customer, Thank you for your wonderful feedback! Thank you for choosing CAS as your appliance retailer! Kind Regards,

    Reply created 1 Sep 2021
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