Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Jeremy Shell
    Rating: 0 out of 5
    Review left on 2 Jul 2021

    New Fridge Purchase

    We have had an awful and time-consuming experience with Canadian Appliance Source to date. On Friday, CAS delivered a malfunctioning and dented brand new LG unit. On first use, the unit did not refrigerate and beeped incessantly. We complained right away. After dozens of emails and phone calls, we still have no response or action by CAS. We are going on 72 hours without refrigeration. Our salesman refuses to connect us to anyone in the company who can help. Customer service is not responding to our calls and emails. If at all possible, avoid this company like the plague.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We regret to hear the issues you have encountered regarding your new appliance. Our records show our returns department contacted you today July 6 to advise that we have initiated a service call with LG for you. Once the technician comes out to assess your appliance they will then determine if they can either order a part for you or deem your appliance irreparable. We sincerely apologize for the inconvenience this has caused. Kind regards CAS

    Reply created 6 Jul 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Jul 2021

    Great Service

    I was checking out their website because I was frustrated with the company I had just attempted to buy a washer and dryer set from. They did not have the set they had advertised in stock and suggested another set which I agreed to buy only to find out they only had the washer in stock for suggested set. A sales person from Canadian Appliance Store contacted me immediately when I logged on to their site, sent me the billing promptly and arranged delivery. My appliances were delivered on the date agreed and they removed my old washer at the same time.

    Answer from pro:

    Thank you for your feedback. We are pleased to hear that you were satisfied with our sales and pricing. Kind regards CAS

    Reply created 5 Jul 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jun 2021

    New appliances

    Salesman, Naved was excellent, delivery guys were amazing - in and out within 25 minutes. Kept us posted when delivery was going to come. Longest part for us was taking off all the tape!

    Answer from pro:

    Dear customer,  Thank you for your review letting us know how your experience went. We are thrilled to hear how all members of our team threaded you. Thank you for your business and we hope you enjoy your new appliances. Regards CAS 

    Reply created 2 Jul 2021
  • Review from Steve
    Rating: 5 out of 5
    Review left on 30 Jun 2021

    New electric dryer

    Our 35 year old Eaton's Viking gas dryer stopped working and we needed a replacement. I wanted the Maytag commercial gas dryer but because of pandemic supply chain problems, no one had this dryer on hand. The CAS sales person recommended the equivalent electric dryer. I had that delivered to me the next day and the old one taken away.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear that our sales team were able to assist you with alternative appliances when your particular appliance was not available. Kind regards CAS

    Reply created 30 Jun 2021
  • Review from Natasha Prasad
    Rating: 5 out of 5
    Review left on 30 Jun 2021

    Purchase of fridge and stove.

    I am selling my home and needed 2 new appliances and went to CAS to see what they can do. They have a huge selection, great service. Purchased on Friday evening and appliances were delivered and installed the following Wednesday!

    Answer from pro:

    Dear Natasha, Thank you for your order and we're glad to hear how quickly you received your new appliances. We wish the new owners much happiness with them. Regards CAS

    Reply created 2 Jul 2021
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 29 Jun 2021

    Gas range

    Knowledgeable and friendly customer services. On time delivery. Very reasonable price. Lots of options to choose from. Up to date communication about delivery time and date. Options for removing old appliances.

    Answer from pro:

    Dear customer, We really appreciate your review and purchase. We are glad you have a fast and reliable service. We hope that you enjoy your new appliances Regards CAS

    Reply created 2 Jul 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jun 2021

    Kitchen

    Need new appliances and get exactly what i was looking for at the perfect price!it was the wright time caus we have old appliances and we re not happy about that!tks

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear that you were satisfied with our sales and pricing. Kind regards CAS

    Reply created 30 Jun 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jun 2021

    Bought Fridge

    They called me ahead and set up a delivery date, then emailed me with delivery window and then delivered on time, in that window. they were careful with the walls and doors. No issues.

    Answer from pro:

    Dear Customer, Thank you for your review. We are happy to hear that you have enjoyed your shopping experience with us. kind regards, CAS

    Reply created 28 Jun 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 26 Jun 2021

    Samsung washing machine

    First delivery, washing machine had an 8” by 3” scrape across the front. Offered 10% to keep it lol In both deliveries, the personnel were pleasant, professional and efficient So two days tied up with delivery, not ideal

    Answer from pro:

    Dear Customer, Thank you for your review. We are happy to hear that you have enjoyed your shopping experience with us. kind regards, CAS

    Reply created 28 Jun 2021
  • Review from Wayne Vorano
    Rating: 5 out of 5
    Review left on 25 Jun 2021

    Fridge

    Great customer service highly recommended Delivery was on time and the delivery men did an excellent job Will definitely buy my next appliance from them thank you Canadian Appliance Store

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are pleased to hear the great experience you had with our sales and delivery team. We look forward to seeing you in the near future. Kind regards CAS

    Reply created 2 Jul 2021
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