The absolute worst company I've ever had the displeasure of doing business with. Ordered the Fridgidaire upright freezer online through their site. Waited 7 weeks for delivery (Paid $79.95 for white glove delivery) . When the freezer arrived they didn't even unbox the product for me, had to do it myself. When I removed the freezer from the box I noticed a sharp indent in the front door of the unit. Called customer care immediately and asked to have it replaced. The rep assured me it was better to allow them to request the door be replaced and that it could be done within a couple of weeks. Well, on day 32 of waiting I get an email from Fridgidaire (NOT CANADIAN APPLIANCE SOURCE) letting me know they do not do door replacements for that unit and instead offered me a $50 appliance credit!! I of course foolishly called Canadian Appliance Source customer service regarding this offer and told them this was unacceptable. I had ordered a NEW freezer to be in NEW condition and customer care told me their was nothing they can do. I am now the unproud owner of a dented upright Fridgidaire unit that I paid full price for. I'm disgusted that this company can get away with delivery dented products to customers and leave them stranded. All I wanted was a freezer in NEW condition since that's what I paid for!!! I will never do business with this company ever again and I will make sure to tell everyone I know.
TERRIBLE COMPANY - TERRIBLE CUSTOMER SERVICE - WILL SCREW YOU OVER ROYALLY !!
