In April I bought a Bosh diswasher from them. I didn't needed till Julay but of course as I called just to check what the price would be on the model that I was interested I was assure that today is the best day to get it and they had no problem holding it for me till Julay. Well since I needed it anyway I went ahead and purchased discussing that I wanted a model with a 24"handle. In jaly I brought the diswasher to my new home only to realized that is the wrong one..no handle. I contacted them and at first looked like there should be no problem since the one I got was never used, I provided the picture to prove it. After a couple of weeks of no responds from anybody I as trying to call, good luck there, all I got was answering machine, salesman never returned my call either, after days of trying to get through I finally found out that my request was declined,they forgot to inform me thou, salesman claims he send me a picture of the existing one at the time of purchase, I never got that, so I'm not sure where he send that, basically everybody washed their hands from it. So to summarize good luck if you need to deal with the costumer service there, fast on taking the money not so fast to provide the service. I'm sure I'll never use that company again. Very disappointed !