Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Customer of Canadian Appliance Source
    Rating: 4 out of 5
    Review left on 9 Oct 2023

    Whirlpool Side by side 33 in. Refrigerator

    Purchase and delivery were efficient and on time. Freezer side is on the small size. Depth is longer.

    Answer from pro:

    Dear Customer, Thank you for your kind comment. We are pleased to learn that our team was able to assist you with your purchase and delivery. We look forward to doing more business with you in the future! Thank you kindly, ST CAS

    Reply created 10 Oct 2023
  • Review from Customer of Canadian Appliance Source
    Rating: 0 out of 5
    Review left on 9 Oct 2023

    Return Policy On Ventilation Products

    Beware of the no return policy on ventilation products. Its clear in the terms and conditions and we shouldve noticed it and purchased our product elsewhere. In practical terms, it means that if you purchase a new hood and then there is a ductwork fit issue, its final sale despite the product being new in a box and not being installed.

    Answer from pro:

    Dear Customer, Thank you for taking the time to share your feedback. We regret to learn that your experience has been less than adequate. May you take some time and contact us at casreviews@caslp.ca to provide us with your order number and share your concerns? Thank you kindly, ST CAS

    Reply created 10 Oct 2023
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 7 Oct 2023

    Frigidaire side by side

    Very good service from Chris Groleau at the Merivale Road store. We would go there again, if another appliance is needed.

    Answer from pro:

    Dear Customer, Thank you for your kind comment. We are pleased to learn that our team was able to assist you with your purchase and delivery. We look forward to doing more business with you in the future! Thank you kindly, VG CAS

    Reply created 10 Oct 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Oct 2023

    Great sales people and delivery personnel

    They threw in a lot of freebies and discounts, Polite and very professional, courteous, would use again
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 7 Oct 2023

    D/W Purchase and delivery install

    Great advise in the purchase and great delivery and installation. It was on time as schedule.

    Answer from pro:

    Dear Customer, Thank you for your kind comment. We are pleased to learn that our team was able to assist you with your purchase and delivery. We look forward to doing more business with you in the future! Thank you kindly, ST CAS

    Reply created 10 Oct 2023
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 5 Oct 2023

    Fridge and Stove

    Great service and impressive attention to detail. The associate was determined to check every box on the list of features I wanted, and he most certainly did!! Items were delivered the next day and I couldnt be happier.

    Answer from pro:

    Dear Customer, Thank you for your kind comment. We are pleased to learn that our team was able to assist you with your purchase and delivery. We look forward to doing more business with you in the future! Thank you kindly, VG CAS

    Reply created 7 Oct 2023
  • Review from Customer of Canadian Appliance Source
    Rating: 0 out of 5
    Review left on 5 Oct 2023

    Poor response time and customer service

    Purchased washer and dryer and ordered them with installation. They were delivered, right away as I removed the shipping wrapping I noticed the dryer had a dent. I started inspecting the machines and the washer had scratches as well. Contacted customer service right away and made a claim. Their response was offered 100 per unit as "goodwill" but my request was a replacement (I paid top dollar for Brand New machines, no "as is", it is a big investment). Their response time is horrible and they have not phone numbers to call for returns, customer service only says "wait for the email, answer the email" I did, still no response. Pretty disappointment how they sell appliances as new but don't take responsibility for damaged ones. It is impossible to get to talk to a person, and every email response takes 48hours. Haven't been able to use the machines since I am waiting for replacements.

    Answer from pro:

    Dear Customer, Thank you for taking the time to share your feedback. We regret to learn that your experience has been less than adequate. May you take some time and contact us at casreviews@caslp.ca to provide us with your order number and share your concerns? Thank you kindly, VG CAS

    Reply created 6 Oct 2023
  • Review from Amanda Moss
    Rating: 0 out of 5
    Review left on 4 Oct 2023

    Samsung washer and dryer

    I called CAS the same day my washer/ dryer was delivered as the dryer was making a loud grinding sound (clearly it was broken). I was sent back and forth between CAS and Samsung with nobody confirming that I will receive a replacement. Ive now spent 6 days calling/ emailing numerous departments at CAS and still nobody has responded to confirm that a replacement will be sent. Ive never experienced such terrible customer service. I will now be calling visa to have the charge reversed. I will also report to the Better Business Bureau.

    Answer from pro:

    Dear Amanda, Thank you for taking the time to share your feedback. We regret to learn that your experience has been less than adequate. May you take some time and contact us at casreviews@caslp.ca to provide us with your order number and share your concerns? Thank you kindly, ST CAS

    Reply created 5 Oct 2023
  • Review from Ron Moore
    Rating: 5 out of 5
    Review left on 3 Oct 2023

    Friendly, helpful staff. Lots of choice

    We had tried several appliance stores before we found CAS - we needed a fridge, dishwasher, wall oven, microwave & cooktop for a our kitchen reno. The staff at CAS are a cut above - they laid out a logical approach to choosing what was right for us (eg price, features) and then worked with us to make the final decision. The price was right and everything was in stock so meeting our schedule wasnt a problem . All items were delivered on schedule

    Answer from pro:

    Dear Customer, Thank you for your kind comment. We are pleased to learn that our team was able to assist you with your purchase. We look forward to doing more business with you in the future! Thank you kindly, VG CAS

    Reply created 12 Oct 2023
  • Review from Liza Vespi
    Rating: 0 out of 5
    Review left on 3 Oct 2023

    Horrible customer service

    I needed to exchange a washer-dryer unit which hadn't been hooked up, let alone ever used, and went through their return request process of sending photos. They refused the exchange saying the unit had been used when clearly it was still in original pristine condition. When I tried to appeal they refused any further communication saying the decision was final. I wasn't even looking for a refund. I wanted to exchange the appliance plus buy several more appliances for our reno. But they've lost my business forever. Guess it's over to a big box or online competitor now. So much for trying to buy Canadian...

    Answer from pro:

    Dear Liza, Thank you for taking the time to share your feedback. We regret to learn that your experience has been less than adequate. May you take some time and contact us at casreviews@caslp.ca to provide us with your order number and share your concerns? Thank you kindly, ST CAS

    Reply created 4 Oct 2023
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