Canadian Appliance Source

Rating: 4.4 out of 5

Canadian Appliance Source reviews (5184)

  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 3 May 2023

    Appliances

    Excellent service! I strongly recommend Canadian Appliance Source. Delivery and installation of the washer and dryer went very well.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are thrilled to learn that you enjoyed your experience with us. We sincerely hope that you make the most of your new laundry appliances. Thank you once again for your kind words. Kind regards, CAS T.B

    Reply created 11 May 2023
  • Review from Misha Glouberman
    Rating: 1 out of 5
    Review left on 3 May 2023

    Bad service

    Calle because we wanted a dishwasher replaced quickly. They recommended a specific model that they said could be delivered and installed the next day. Once we paid for the dishwasher, they then told us if could actually not be delivered the next day: We'd have to wait another five days or so. On the scheduled new delivery day, the delivery guy called to tell us that in fact the dishwasher we ordered was not in stock. It took several calls to sort things out, and the place was unable to get us a dishwasher on short notice after that. We arranged a refund, and took our business elsewhere.

    Answer from pro:

    Dear Customer, Thank you for taking the time to leave a review. We are sorry to learn that your experience has bene less than adequate. Please note that the delivery times are scheduled by our delivery company, and as such we have no control over how these are scheduled. Once again, we apologize for any inconvenience caused by your order. Thank you kindly, CAS T.B

    Reply created 9 May 2023
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 3 May 2023

    Fridge delivery

    Very professional and efficient delivery men. Truly personable and quick. Would highly recommend to anyone anywhere

    Answer from pro:

    Dear Customer, Thank you for haring your feedback with us. We really appreciate you taking the time to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Thank you kindly, CAS T.B

    Reply created 9 May 2023
  • Review from anna coletta
    Rating: 5 out of 5
    Review left on 3 May 2023

    Kitchenaid refrigerator

    Excellent service from the sales person to the customer service to the delivery people. Everyone was very courteous and helpful. Great follow up from beginning to end.

    Answer from pro:

    Dear Customer, Thank you for sharing your feedback with us. We always aim to delight our customers with our customer service and our attention to detail. We hope you make most of your new home appliances. Thank you kindly, CAS T.B

    Reply created 6 May 2023
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 3 May 2023

    Worst customer care and sale person I ever deal with

    <<<<<<#####BUY YOUR APPLIANCES EVERYWHERE EXCEPT CANADIAN APPLIANCES SOURCE>>>####This company only fool you to get into a deal with them and then no support no customer service afterwards, all they are looking for is to find a way to not response to any service call request , only thing they care about is selling, I dont know how large appliance manufacturers put their reputation at risk with working with this CAS . STAY AWAY FORM THIS COMPANY So disappointing and discouraging,

    Answer from pro:

    Dear Customer, Thank you for taking the time to share your feedback with us. We are sorry to learn that your had a negative experience with us. Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. CAS does not sell refurbished appliances. As such, we have no way of knowing if an appliance is defective. Would you please kindly contact our After-Sales Team at casreviews@caslp.ca to provide your order number so that we can address your concerns directly? Unfortunately, we cannot find an order under the name provided here. Thank you kindly, CAS T.B

    Reply created 9 May 2023
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 2 May 2023

    Great Product Selection, Pricing and Customer Service

    The store offers a wide selection of products, at all price ranges. Store employees are professional and knowledgeable. They will provide you with all of your options and guide you in making the right purchase for your space and budget. I would definitely recommend this company!

    Answer from pro:

    Dear Customer, Thank you for your feedback. Your kind words are really appreciated. We have passed your comments on to our team. Comments like yours make our work worthwhile. Thank you for choosing us to deliver your appliances, we cannot wait to help you again! Kind regards, CAS T.B

    Reply created 6 May 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 May 2023

    Oven

    Great service good price. Wait was long but it happens when you order an appliance that is presale

    Answer from pro:

    Dear Customer, Thank you for your feedback both positive and constructive. Our customer’s feedback guides our business and helps us keep improving the service we provide. We always ensure that we are communicating recent Estimated Time or Arrivals that we receive from our manufacturers directly to our customers. Thank you kindly, CAS T.B

    Reply created 6 May 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 May 2023

    Excellent service!

    Amazing service from when I went to the store tup to when the product was delivered.
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 2 May 2023

    Refrigerator Purchase

    We purchased the refrigerator over the phone. Delivery was scheduled in two days. It was delivered at scheduled time and delivery crew did a great job with removing big old refrigerator from our basement.

    Answer from pro:

    Dear Customer, Thank you for your feedback. We are happy to learn that you are satisfied with your overall purchase experience with CAS. Please let us know if there are any areas we can improve upon in future, we value our customer’s feedback for helping us to keep improving our service. Thank you kindly, CAS T.B

    Reply created 6 May 2023
  • Review from Customer of Canadian Appliance Source
    Rating: 5 out of 5
    Review left on 2 May 2023

    Stove

    The service in store was great. The delivery service was incredible. The phones ahead of time to tell me they weee on their way. The removed all the packing and disposed of the old stove. At all times they were courteous and helpful and I would no hesitation to recommend their services

    Answer from pro:

    Dear Customer, Thank you for your review of our service. Our team is passionate about providing all of our customers with outstanding experiences. We hope that in the future we will be able to provide a similarly excellent experience to you. Thank you kindly, CAS T.B

    Reply created 6 May 2023
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