Pro Concrete & Paving Ltd reviews (179)

Review from HomeOwner
Rating: 5 out of 5
Review left on 25 May 2014
Concrete crack
Excellent follow up by "Eugene and Rick" from Pro Concrete. They actually came out on a Sunday to fix the problem!! Excellent service and very professional staff!! I would highly recommend Pro Concrete and Eugene and Rick who handle any problems or complaints and they really do want their customers to be satisfied!!
Answer from pro:
Thank you Larry for your kind words, and yes, we do want our customers to be satisfied! Thank you again Larry!!
Reply created 26 May 2014
Review from HomeOwner
Rating: 3 out of 5
Review left on 23 May 2014
Patio
The job was rushed and at times the staff were unprofessional. The men who fixed our problems were great. Still many no shows and still having issues with the patio. Hopefully all will be corrected but at the cost of the patio we should not have to be constantly checking up on things.
Answer from pro:
Andrea, it’s unfortunate that you’re unhappy with our service. The issue that you had with the patio is everyday issues that occur from removing the forms; these issues are normal and dealt with prior to the sealer being applied. You had incredible service from us. There were a number of different times that you called our office and Silvio, the owner of the company showed up at your home within ONE hour, and had a service crew to your home within an hour of that. I’d say that’s pretty good customer service. You had a party on May 24th and wanted the concrete sealed for this party. The party was before the due date of the sealer to be applied (2 weeks), we accommodated that by specifically purchasing a cure n seal sealer to have this done for you. You were upset with us for not showing on a certain day to seal, when unfortunately we were unable to. One day was because the weather wasn’t the greatest, and the next day was due to us being needed on a pour, yes, you should have received a phone call to keep you updated. With construction, as I’m sure you’re aware, some things are out of our control and cause a delay, although, we were not late, you were upset because we were not early! Instead of going home to be with our family we came to your home at 9:45 Friday night to seal the concrete so that you could spend time with your family and friends on Saturday on your new concrete patio. If you feel that our hard work, excellent customer service and eagerness to get this done early for you deserves the review you’ve given, then that’s really unfortunate.
Reply created 3 Jun 2014
Review from Deborah
Rating: 5 out of 5
Review left on 21 May 2014
Concrete Renovations
We recently contracted with Proconcrete to have our driveway, walkways, stairs and veranda done with exposed aggregate and they look amazing! We were impressed with George-our salesman who gave us terrific advice when it came to the design, Sylvio-owner of Proconcrete, who was very accessible; the entire crew who were all professional, courteous and very patient when it came answering our questions throughout the renovation process. They were able to meet our special needs and also able to accommodate our request for a speedy timeline. The work was done when they said it would be done and the employees worked very hard to make this experience a very pleasant one for us. Follow-up was also excellent. We would highly recommend this company for your renovation needs.
Answer from pro:
Thank you Deborah for the wonderful review, we really appreciate you taking the time to share your story and thank you SO much for the 10 stars!!
Reply created 3 Jun 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 17 May 2014
Patio
Delivered as promised!!! We went out for quotes and choose Pro Concrete based on design, warranty and the prove of quality on our 5 year old drive way. The crews worked clean, efficient and on time. All steps where well coordinated and organized. I also appreciated that Silvio worked well with my contractor and his understanding in the delay of obtaining a building permit. Before paying the bill, I requested the prove of the concrete used at the patio. No surprise here - as promised 35MPA . Thank you Pro Concrete (Silvio, Denis, Gerard and all others). Great working with a PRO
Answer from pro:
Stephan, Thank you for your time to write such a great review, this is appreciated very much!
Reply created 26 May 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 17 May 2014
concrete driveway and patio
Pro Concrete just finished our new driveway, sidewalk and patio, and we are very happy with their work. The guys were very knowledgaable and professional, helping us design the shape and colours, patiently explaining the process step by step, answering all our questions and responding to phone calls. The price was a little better than their competitors and the driveway looks great. Sylvio even adjusted the schedule to suit our needs, and regularly checked the quality and progress of the work. Hard-working people and we recommend them.
Answer from pro:
Thank you Paul for the TEN stars!!! We truly appreciate the review and recommendation, thank you!!
Reply created 3 Jun 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 26 Apr 2014
walkway
In the many years of home ownership, purchasing and having work done either in the home or outside we have never dealt with a better company than Pro Contrete. We had our walkways replaced in late October and very soon after we noticed that there were problems with the cement. It was mottled and through the winter it began to crumble. Before the winter Silvio came and inspected it, told us that he would look into it in the spring, I honestly thought that we were going to have to live with this and that as so many others have done, once the money was given we would face excuses and disappearance. But that was not so!!! Silvio came and talked with us,explained that when he does a job he wants it to look just as if it was his house being done. The very next day the crew was here to jack hammer the entire work that had been done, a brand new beautiful walkway was installed and the house looks great. But what is more impressive is the way that Silvio and his company treated us. They were honest, had integrity, were kind, and generous. There are not enough words to commend this company and their work. We are so pleased and thankful for all they did, for standing behind their work and treating us with dignity. The rating only goes to 10 but in our eyes they deserve at least 20! Thanks so much Silvio and I confess that my husband was much more trusting of you intially, but I am completely and fully on board with him. I highly recommend this company! Dwight and Hope Strong
Answer from pro:
Thank you Dwight and Hope. We really do want to give our customers work that we would be proud to have at our own homes and we really appreciate you taking the time to share your story! It was a pleasure working with you.
Reply created 26 May 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Mar 2014
concrete driveway
I just wanted to say that Pro Concrete was efficient and punctual and very interested in what we wanted for our driveway the curb appeal was raised 100%. the house looked so different that I didn't think the house was mine. GREAT JOB AND THANK YOU
Answer from pro:
Richard, Thank you for the 10 stars, So appreciated!!!
Reply created 26 May 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 13 Mar 2014
Exposed Aggregate Patio
Proconcrete designed and installed exposed aggregate patio for our backyard. The staff were very professional and explained everything thoroughly. The stages of the work to be done was detailed and the work was completed efficiently. The final product was perfectly done. The only thing to keep in mind is the scheduling of when the work can be done. The company is very busy and the next available time for the service for our property was at least a month away. Otherwise, we are definitely satisfied and it was worth the wait. It added value to our property.
Answer from pro:
Thank you Don for the great review. It is recommendations like yours that keep us busy, Thanks!!
Reply created 26 May 2014
Review from HomeOwner
Rating: 2 out of 5
Review left on 1 Dec 2013
Decorative concrete step
Sept. 6, 2013 Pro Concrete began work to install a decorative concrete step at our home. Most of the work was completed the first week, some the following week. However there remains an unresolved problem. Concrete was applied over caulking on the step directly in front of the entrance door which has of course cracked and crumbled away. We contacted Pro Concrete when it first appeared within 2 weeks of the project start. They came out and looked at it and we were assured it would be addressed. Now 3 months later and after many many calls to various people at the company, it remains unfixed and unresolved. They have called it a 'maintenance' issue, and we have been told repeatedly 'we will get to it', but so far no luck. We have asked for a time frame and they have not been willing to commit. Yes everyone is busy, but on a new job for a problem to arise and 3 months to pass with no resolution in sight is unacceptable. We will update this posting to detail how and when the issue is fixed.
Answer from pro:
Dustin, We’re truly sorry to hear that you’re unhappy with the outcome of the concrete. We did parge over the caulking as we do with every other home. Unfortunately it did crack, and we came back to resolve this, although it did take a few weeks. Instead of letting us fix this as we know best you then requested that we remove the caulking altogether; this after one of the foreman advised strongly against it as this is not normal practice. You are the first person ever to request this. In doing this kind of work for 30 years we went against our better judgment to please you and removed the caulking and parged right up to the threshold as you insisted and stated this was your house and you wanted it done your way. Of course when we came the next day to seal it the parged area then cracked and chipped; the caulking, which absorbs movement, was gone, as requested. At this point it was late in the season, and we decided that this should be fixed in the spring. We we’re at your place in April as soon as we opened for the season, you met with Silvio and the foreman who was onsite for the install to discuss how we’d fix this. We did fix the area, re caulked it, as we wanted to do in the first place, and everything looks great. I would like to remind you that through all these months, we hadn’t taken one single dollar from you. In fact, we did not take any money until Silvio met with you May 24th 2014 at 1:30, one month after the repair was completed when you gave him a cheque that you told him not to cash right away. For 8 months and 11 days, you had and entire unpaid $6000.00 entrance and still felt the need to slam us with a crummy review. We’ve given you time to respond with an updated review and since you haven’t you’ve left us no choice but to tell our side.
Reply created 3 Jun 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Oct 2013
Driveway and Porch
Just had our driveway and porch done in aggregate with a stamped border. It looks truly amazing. From the first time Pro Concrete arrived to give us an estimate until the driveway was completed, Sylvio and all of the staff (sorry, don't know everyone's name) were so professional. They always showed when they said they would, let us know exactly what they were going to do. We were given great design advice on what would work with our house. The work was well done and they always left the work site so clean. My neighbours were impressed how they cleaned up all the debris. We are thrilled with the finished work and would recommend this company to anyone.
Answer from pro:
Thank you for taking the time to give such a great review, we really appreciate it!!
Reply created 26 May 2014