Appleby Moving & Storage Ltd

Rating: 3 out of 5

Appleby Moving & Storage Ltd reviews (15)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 9 Jan 2017

    Moving

    While the move from our house into storage went extremely well, the storage itself was a disaster. When our belongings were delivered, three items were missing (our lawnmower, a bed and a loveseat). The loveseat was kept by Appleby because it was damaged. It took three months for them to deliver it. They fixed it but very poorly. They blamed it on sun damage though I assured them that the loveseat had never been in the sun. A matching couch was also damaged, a teak table scratched, a leg on a chair smashed and a compressor damaged.

    Answer from pro:

    Hi Patrick, I'm sorry you were unsatisfied with your move. We did fix the teak table, the leg on a chair and the couches. I'm unsure why this was not mentioned in the posting. When I personally delivered the one sofa to you, I had to show you where the original damage was done. It was news to me that you were not happy with the one sofa repair. For the table and chair leg, we sent out Restwell Upholstery to fix the damage right away and when speaking to your wife, she told me they did a very good job. The sofa took a little longer because it was here in Burlington and getting it out to Peterborough took a little longer due to the distance. Also, this is the first time hearing about a compressor? We were in constant contact with you over those 3 months and as I recall your home wasn't complete when we moved you in. We strive to make everyone's move stressless and easy. If something goes wrong we fix it as we did in this case based on the knowledge we had.

    Reply created 10 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Oct 2015

    Moving

    Right from the start the experience was great. Jeff gets back to you quickly and showed up when he said he would. When we came by to give an estimate, he physically looked at everything on each of the floors in our home to review what was and wasn't being moved so he could give us an accurate quote. When moving day came, his team was right on time and were awesome. They took care to make sure our things were safe and handled with care. the job was done quicker than expected and the price was actually less than originally quoted, thanks to Jeff's hard working team. I could have gone with less expensive movers, but on moving day, my wife is stressed, i'm stressed and I didn't want any surprises. Well worth the money as you really do get what you pay for. Happy customers, Rich and Donna Acosta.
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 25 Oct 2013

    Moving and storage

    I totally agree with the opinion of the previous consumer on the over charging.the cost of moving the furniture into the warehouse was double that of the loading onto to the truck. We were not allowed to be present at the warehouse, so could not verify any of the time. Items were missing and it took almost two months for them to find some of these and deliver (after many phone calls and emails). We gave up on the rest. At least four pieces were damaged , one we refused to accept it and this was finally repaired as a "courtesy" the other damaged items Antiques, was left up to us to repair. The worst move that I have ever had.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Sep 2011

    Moving Company

    The crew arrived ontime, was courteous, polite, fast and efficient. The move was under the estimated amount. I cannot say enough about my experience here. I have a large 4 bedroom home with a large tool shop, two kids and a dog and the crew worked around all of us. I would recommed this company without hesitation! Most definately would use them again!!!
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 6 Sep 2011

    Movers

    I am convinced that this company employs the deceptive strategy of under quoting the time needed for a move in order to secure the business only to exceed it by several hours. Our local move around the corner took an astonishing 16 hours to complete! They used an inadequately sized truck resulting in three return trips and in the process damaged several of our possessions and walls. At one point, I discovered the 3x3 glass top from our coffee table leaning exposed and unprotected against our artwork on the bare hardwood floor. This company is the perfect storm of incompetence and ineffectiveness. Simply put, avoid this moving company at all costs if your time and possessions matter to you.

    Answer from pro:

    There is no deceptive strategies employed here. Your move did go over estimate but as I recall you ONLY PAID FOR THE ESTIMATED hours and not the above quoted 16 hours. We only have one sized straight truck so larger moves are done with either two trucks, or if the address's are close, one truck to make trips. The glass was likely leaning against the wall waiting for the table base to be brought into the home. We cannot lay if flat on the floor for someone to step on.

    Reply created 10 Jan 2017
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