Cloverdale Moving Vanlines

Rating: 4.4 out of 5

Cloverdale Moving Vanlines reviews (90)

  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 20 May 2016

    Waiting after almost 6 Months for rest of furniture

    Large house and movers weren't prepared for move. They did not come ahead of time to see what needed to be moved. Not enough room on truck had to get second. Long distance move one month later. Movers didn't have room for everything. They didn't tell us until after we had paid by certified cheque. Was told I would get my stuff next month. Almost 6 months later and I am still waiting. They are two antique tables. I don't expect to ever see them again. Sunday June 12, 2016 @ 12:43PM further to the above review. Cloverdale contacted HomeStars stating that we were not "paying customers" then they called my husband asking him to remove this review and they would deliver our furniture. Minutes ago the movers arrived with our furniture from our move in December, but would not return our furniture to us unless we removed this review. They left our premises with our furniture.

    Answer from pro:

    When arriving to Derek Dalsin's house we were prepared to handle such a large move which cost around ten thousand dollars, we made sure everything was secured and put away properly on the trucks, with two trucks packed there were no damaged items. While our movers were putting the items on the trucks, Ms. Nancy Josland wasn’t prepared and was still packing while the move was taking place. Ms. Nancy Josland didn’t realize the move would take the whole day and thought it would only be a couple of hours. Since we respect our client’s belongings we handled the items with extreme care and due to the move being a large oneit took a longer period of time. The client was downsizing the home but not the items, so he did ask our movers if they wanted to take some items of his hands. Mr. Derek Dalsin had two basic tablets that had the legs secured by glue so they would be more durable, these tables were stored in his garage for storage purposes. Since we could not move the tablets while they were secured, Mr. Dalsin agreed the tablets would be brought to the new house on another trip, Mr. Dalsin didn’t communicate to us that he was in any sort of rush to receive his items and they would be delivered whenever we had a trip around the area. We got in touch with Mr. Dalsin after New Years and presented the idea of a delivery taking place, but due to his scheduled he was not able to receive the tablets. Since then nothing was communicated to us about another date that he had available. Once a delivery date was set and we arrived at Mr. Dalsin’s home but again due to his schedule the tablets could not be delivered. Our driver had to take the tablets with him to Calgary, AB and attempt another delivery on his way back. Due to this issue we wanted an agreement signed by both parties, Cloverdale Moving & Mr. Dalsin stating that the items were delivered, but he didn’t want to sign the agreement and decided he didn’t have any use for his two basic tablets anymore. We did ask Ms. Nancy Josland to adjust the review so it stated true events and not false statements such as “I don’t expect to ever see them again” We have tried multiple times to arrange the delivery but we got no responses to emails and phone calls and Mr. Dalsin decided to not to communicate with us. We still have the two basic tablets in our storage unit waiting for Mr. Dalsin to have picked up at his own convenience. Thank you, Cloverdale Moving

    Reply created 24 Jun 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 May 2016

    Long distance move

    We recently moved from Calgary all the way back to Duncan, BC. The movers were professional, as was the driver, made sure nothing was damaged, all were extremely friendly and took only two days to arrive! Mike was able to pack my storage unit properly and with care. My car didn't have AC either and it was hot, so he let me put my daughter in the truck with the AC on as we were unloading. I've never had a stress free move before, or movers that were considerate, polite and knew what they were doing. It made our transition so much easier and I'm so thankful to the crew for helping us so much during this time. I'd recommend them to everyone and already have started telling others about the fantastic experience. Excellent customer service, excellent short notice booking, got me out early, padded all the belongings, not one bit of damage. Thanks Cloverdale!!

    Answer from pro:

    Thanks Cassandra, it was a pleasure working with you!

    Reply created 20 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Apr 2016

    Move

    Customer service was great and they kept me up to date on the process via email. The crew was very fast and efficient and worked above and beyond what I had expected.

    Answer from pro:

    Thanks David, we appreciate the feedback!

    Reply created 20 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Apr 2016

    Move from Richmond to Kelowna

    This is my first time hired Angelo and his colleague to help me move all my stuffs from Richmond to Kelowna. We have a lot of futnitures including my babies' stuff and they taking care all of them nicely and maintain the speed at the same time. For stuff that I miss or might damage during the moving, they even take time to wrap them so they won't get damage. I love how they taking care the mattress, they seal with my babies' mattress so they won't get dirty or damage. After they arrived at Kelowna and start unload my stuff, I start to tell them which item should go to which area, and they are patiently listen to all my request. I am glad that I choose this company to help me move to Kelowna and I would recommend them to any of you who try to move. I for sure will choose them next time if I gonna move to somewhere in the future.

    Answer from pro:

    Thank you for choosing Cloverdale, it was a pleasure!

    Reply created 20 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Mar 2016

    Move

    My daughter first used Cloverdale and we were both incredibly impressed by the professional and attentive service she received. She used them again for her second move. When it was time for us to move I also used them. We were between places and it was going to be two moves in 6 months. They stored some of our furniture in the interim for us and managed both moves stress free! They were fast and efficient and did a fabulous job - nothing was broken in any of the moves. I will always use them now, and recommend them to everyone I know. Thanks Angelo!!!

    Answer from pro:

    Thanks, it was a pleasure working with you!

    Reply created 20 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Mar 2016

    From Vancouver to Kelowna

    We had an excellent experience using Cloverdale Moving. Angelo and his staff communicated clearly, our things arrived safely and on time, and we are more than pleased with the service. Thank you!

    Answer from pro:

    Thank you, we look forward to working with you in the future!

    Reply created 20 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jan 2016

    movers

    I have used Cloverdale Movers 4 times. I have been very happy with their service each time - highly professional, efficient, reasonable cost and helpful. I will use them again and would recommend them to anyone needing mover.

    Answer from pro:

    Thanks Donna & Mark, it was a pleasure!

    Reply created 20 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Dec 2015

    Our First move from Vancouver to Edmonton

    The movers were very professional and punctual. They handled all of our items with great care. They were very patient and accommodating throughout the entire moving process.They were fabulous! Efficient, punctual and made the move go like clockwork..We had a great experience with these guys!! Totally professional and very nice people. I highly recommend them.
  • Review from Customer of Cloverdale Moving Vanlines
    Rating: 1 out of 5
    Review left on 8 Dec 2015

    Worst Move EVER!

    I called Cloverdale at the recommendation of a colleague. The "contract" I received stated 2 men and a five-ton truck at $95 an hour. What arrived was a large fifth wheel trailer. As a result, a half-ton truck of my belongings were left behind for me to find another mover for. The bill was astronomical. Why? Because another man was called in and I was charge $125 an hour instead of the $95 agreed up, and for "packing". They used 13 rolls of tape to cover items I had already covered. My advice. Don't trust this company.
  • Review from Melanie Magritz
    Rating: 1 out of 5
    Review left on 4 Dec 2015

    Move

    I recently moved from Kimberley to Penticton and used Cloverdale after receiving a quote that was based on the furniture etc. I named while talking to an agent on the phone. The weight ended up being quite a bit more than suggested; therefore my bill was much higher than expected. I received a discount in the end.
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