Phantom Screens Of Southern Alberta reviews (71)

Review from HomeOwner
Rating: 5 out of 5
Review left on 4 Jun 2020
Phantom Screen
Excellent service. On time, courteous, considerate. We had a phantom screen for 25 years and needed a new one only because we changed our front door. I love the product and would recommend to everyone.
Answer from pro:
Thank you CJ for taking the time to write us a review and for being a long term client! We hope your new Phantom Screen lasts even longer than the first one!
Reply created 5 Jun 2020
Review from Kevin Kronberger
Rating: 5 out of 5
Review left on 12 Sep 2019
Phantom Door Install
Right from the start the communication was excellent. Eryk who did our install did a fantastic job. From the time from quote to install was approx. one week. Really impressed with this company. Definitely would recommend.
Answer from pro:
Hi Kevin, Thank you for your review! And we are very happy that you were satisfied with the service you received. I will pass on your kind words to our technician and also let his boss know! We so appreciate you taking the time to let us know! Thanks so much!
Reply created 12 Sep 2019
Review from Customer of Phantom Screens Of Southern Alberta
Rating: 5 out of 5
Review left on 10 Aug 2019
Phantom Screen Door
An excellent job carried out by a young very experienced and polite fitter (Jacob). We were given a comprehensive explanation about the product and demonstration as to how operate and maintain.
Answer from pro:
Thank you for taking the time to give us your feedback. We are happy that you are satisfied with our service. We will pass your feedback to Jacob and will also let his manager know. Thank you for your interest in Phantom screens. Have a great rest of the summer :-)
Reply created 12 Aug 2019
Review from Customer of Phantom Screens Of Southern Alberta
Rating: 5 out of 5
Review left on 22 Jul 2019
Replace screen on Phantom door
We have had a Phantom door on our home for 20+ years. Screen needed replacing. An appointment was arranged within a week of the call. Service person was on time and completed the job with no mess within 45 minutes. What a great product , what lasts twenty years these days? The mechanism was in great condition and needed only lubrication. I would recommend Phantom to anyone looking for a sliding screen door.
Answer from pro:
Thank you so much for taking the time to give us feedback. It is always great to hear and we are so glad you are enjoying your screens. I will pass on your praise to the guys and their boss as well. Thanks again!
Reply created 24 Jul 2019
Review from HomeOwner
Rating: 5 out of 5
Review left on 25 Apr 2019
Great doors, great service.
I had my first phantom door installed last summer and was very happy with that so I ordered another one for the front door. Jarod and Eric arrived at the exact quoted time and were very fast and efficient. They even checked out last years door and made an adjustment and sprayed the tracks to make it slide perfectly. I would highly recommend this company.
Answer from pro:
Kirsten, Thank you so much for taking the time to give us feedback. It is always great to hear about clients that get Phantom's again after loving their first screen, we are so glad you are enjoying your screens. I will pass on your praise to the guys and their boss as well. Thanks again!
Reply created 26 Apr 2019
Review from Customer of Phantom Screens Of Southern Alberta
Rating: 5 out of 5
Review left on 5 Jul 2016
Great service from the first call!
Wow - fantastic, right from the get go - first looking through the website then making my call to ask a couple questions. Leanna was great with all the answers to my questions and really help make the order process painless. The installer showed up on time at the farmstead northwest of Nanton which is basically in the middle of prairie and farmland. He was fast, efficient, friendly and cleaned up at all the different doors that we put a screen on. We did a total of 4 phantom screen doors and each one works perfectly. Thanks to everyone who makes this company really shine from the front end staff to the final installations. Keep up the great work! I am recommending you to all my friends and family.
Answer from pro:
Thank you so much! We are so pleased you found our website and our staff informative and helpful! We’re even more pleased you are happy with your Phantom Retractable Screen doors. We hope they bring enjoyment of the beauty of your homestead by allowing great views and plenty of fresh air. Please be sure to let us know if there is anything we can help you with in the future. And thank you for the recommendations! Kind regards, Tim Tischer, General Manager
Reply created 8 Jul 2016
Review from Ben
Rating: 5 out of 5
Review left on 14 Jun 2016
repairs to an existing screen
We are impressed with the level of service that we have received from this company. Starting with booking the service appointment to the service call they have been extremely good. We made the appointment on the phone and received a confirmation of the appointment right away. They did make a change in the timing of the appointment and also advised us right away. The service tech was here at the appointed time and he was professional in every manner and looked after the repairs in a very timely manner. If we need any screens installed we will be calling this company without any hesitation.
Answer from pro:
Hello Ben, Thank you so much for taking the time to write your review of the experience you have had with our team! Your comments are very much valued. We strive to build a team that recognizes the value of the individuals they serve, right from the very first 'hello', through the final 'Thank you! See you again!' Thank you again for your review. It's always great when we get to see a client's experience through their eyes! We look forward to the next time we can be of service to you! Warm regards, Tim General Manager
Reply created 23 Jun 2016
Review from HomeOwner
Rating: 1 out of 5
Review left on 8 Jun 2016
Replaced old screens with new ones causing damage to the door frame
A few summers back, we replaced our old phantoms screens with new ones. When they came to remove the old screens they damaged the door frame very badly. The guy was prying the old screen off and left huge dents and scratches in the door frame (as seen in the photos). When I mentioned the damage to him, he told me not to worry about it because the new screens would cover it... Turns out the new screens are more on the inside of the door frame and no longer in the same position as our older ones, so the damage to the door frame is still visible and makes me mad every time I walk though my front door, to this day, years later. The cost to repair the door frame is more than what the screens are worth. So upset with phantom screens. We should have written a review a long time ago, but I hope this review will help another home owner. Update (June 11):Just to be clear we did contact the company following the incident, but because it had already been paid for we felt that nobody seemed serious about it, we felt ignored and no one ended up coming back out to the property. I live in the property and rent it from my mother, but she paid them once they were finished without even seeing the end result. I was present during the removal and installation. When she did see it and I told her about it, she contacted the company although at that point the payment had been made and no one helped us and there wasn't much we could do. I think Phantom Screens needs to take some responsibility here and not say that we didn't do anything 2 years ago. Of course we did. Who wouldn't? I think it's a shame that one of your employees would even leave a property with that kind of damage, let alone ask for payment. I just want to set the record straight. But with that being said, we appreciate that you are still willing to address it now and we will be in contact with your office sometime this week. Thank you.
Answer from pro:
UPDATED JULY 8/16: Dear KateJ, I’d like to thank you for allowing me to come on June 17 as customer service and customer satisfaction are our top priorities. I was able to meet your mother on site and she was very pleased with how we were able to rectify the concerns you had. If we can be of any further service to you please let us know. Sincerely, Management, Phantom Screens of Southern Alberta Hello KateJ, We have noticed your recent review on Homestars. Our Phantom brand has been built on the quality of product but ultimately in the service that we provide. It always has been our clearest mission and vision to provide our customers with the highest level of customer service and satisfaction. For this reason, in reading your review, we are very disappointed we weren’t provided an opportunity to resolve this directly with you two years ago when the work was completed. We would have immediately sought to rectify the situation with you at that time. We would love an opportunity to discuss this with you personally. If you would like one of our team members to come out to meet with you please call our office at 403-295-6455, and we will gladly schedule an appointment. We look forward to finding a satisfactory resolution. Sincerely, Management - Phantom Screens of Southern Alberta
Reply created 10 Jun 2016
Review from Customer of Phantom Screens Of Southern Alberta
Rating: 5 out of 5
Review left on 8 Oct 2015
Install of a basic screen on front door
Had this installed quickly and easily. Installer was friendly and cleaned up well after, also showed us how to properly maintain it and prevent damage. Really happy with the install and the product.
Review from HomeOwner
Rating: 5 out of 5
Review left on 26 Aug 2015
New screen door install
We had a screen door installed roughly 2 weeks ago and are very pleased. After a quick and easy phone call on a Friday the installers were out on the following Tuesday and took no time at all. The colour matches perfectly and the latch system is great. Overall a very pleasant experience!