Lb Heating & Air Conditioning reviews (78)

Thank you for this kind review. We feel appreciated by these thoughtful comments.

This type of review is hard to respond to when the reviewer has decided to hide their name and/or address. We have no way to respond what happened since the review is too ambiguous. As far as we know, this could be a competitor just writing a review to lower our rating.

Thank you for this kind and thoughtful review

Thank you for this kind review. We always appreciate repeat business from valued and multi-generational customers.

Thank you for this kind review. We always appreciate repeat business from valued customers.

Thank you for this kind review. We feel appreciated for our efforts to re-establish comfort for your family

This type of review is always hard to respond to when it leaves more questions than answers. First, this reviewer had the very same service tech that she claims was sexist to her only 90 days prior for another isolated service call. During this first call, she received him, had him replace a faulty gas valve, and paid him without comment or criticism. In fact, she was glad that when she called back 90 days later that he could return on the Friday after hours at her convenience. Why was there no concern or complaint then? Why didn't she ask for someone else? Second, the service technician who is a 73 year old with a heavy Spanish accent spent 1 hour and 30 minutes in her home without one complaint at the time of the second call. Why would someone allow a service tech in their house for an hour an half while the tech was treating you with such disrespect? Indeed, why did you pay for the service at all if you felt so slighted and angry? Third, when the reviewer contacted the office to express herself on the following Monday, management tried to explain what the procedure the service tech took, the rationale and our legal and liable responsibilities are when we find a draft safety spill switch has been opened. During this call, the reviewer admitted that as part of a recent renovation project, she had prior to the disputed service call hired another HVAC contractor to replace her HVAC system. Why didn't she call her new HVAC contractor on the previous Friday after hours to perform a service call? Fourth, the total service call in dispute only cost $150 + HST. Why does the reviewer resort to misrepresentation by claiming the amount was $1000? Unfortunately, we can't read people's minds to find answers and we can't always agree with people's logic. We do hope that the reviewer is happy with her new HVAC system and new contractor. Note: all of the above statements can be proven with signed and paid invoices by the reviewer herself.

Thank you for your kind remarks