Home Improvement People Inc. reviews (570)

I recently contracted this company to install a new shower stall and floor for my ensuite bathroom. I was promised that the work would be completed in approximately seven days. The project was completed on time and the quality of the work was excellent. I am very pleased with the entire process from quotation to the finished product. The work crew were very professional and on time every day. I would have no hesitation to give this company my full recommendation to anyone considering a renovation in their home.

Very happy with the final product!!! Product knowledge and customer service was top notch. I would definitely recommend them to friends and family! Will travel all through the GTA. Thank you!

The Home Improvement People were fantastic. They were able to take our design concept and turn it into a reality. The job was done on time and on budget. My wife and I were highly impressed with their professionalism and the quality of the workmenship. We will definitely call them again for our next project and will pass their name to family and friends.

Full kitchen renovation and expansion. HIP came in within our budget and on schedule. We would highly recommend this company.

I highly recommend Home Improvement People. From the beginning of this project, Ben and Dan were responsive to our needs and budget. They understood exactly what my wife was looking for in terms of design and they made it happen. The project was completed on time. The demo and installation was done very professionally and the quality of work was outstanding. We would most definitely use HIP for future projects.

My wife and I are super satisfied with the work provided by The Home Improvement People. The job was exactly what they quoted and was completed in the timeframe laid out. We will definitely use them again and will be passing their name on to our family and friends. Thanks Home Iprovement People.

***** Update: Elia and Dan contacted me to discuss the opportunity for their company to come back and fix any imperfections. Quite honestly, I wasn't expecting that but now that they have reached out (quickly) and expressed their concern, I feel that they truly care about their customers and ensuring everyone is happy. My review has been updated from a 5 star to a 7 star, until such time the deficiencies are corrected, I may change the rating again. __________________________________________________________ This is a long overdue review but nevertheless, it's needed. We contacted HIP for a quote and they came in quite competitive and after reading other reviews, we felt comfortable using HIP. HIP is receiving a 5 star because their attention to detail lacked. The sales person, Elia was good and responsive. The PM that was assigned to us was also good and responsive, however some of the workmanship could have been better. I.e. it was very clear that whomever was in charge of caulking used a cloth that had paint on it as some of the paint rubbed off onto the white ceiling of the room that was being renovated and wall trims. The contractor they used to install our foyer light was terribly done. The cut out was bigger then what was needed and alas, there is a noticeable hole between the base of the light and the wall. Whomever was in charge of installing base board trims and the trim along the shower wall was terribly done (the cut and finishing included). Lastly, whomever they contracted to install our shower cutout did a poor job. The cutout shelf middle piece wasn't glued on straight and it wasn't "long enough", leaving a bigger than expected blob of caulk to hold up the middle piece. Having a young family, we often oversee things and in this case, we did not notice the imperfections until after all was said and done. Until I was bathing my little one and noticed the faded wall paint on my stark white ceiling and the misaligned insert in our shower cutout and the caulking on the shower wall and the uneven shower wall back splash etc... At the end of the day, as paying customers, we all want to be happy (both contractors and customers). We had talked about future projects with HIP, but unfortunately we will not be using them again.

The Home Improvement People were one of several companies we spoke with regarding our main floor reno. Ben came to our home and I was immediately impressed with his demeanor and his open honest conversation. I was next impressed with his quote. It was not the cheapest but it was the most inclusive and did not come with any caveats. Our design was handled by Charlotte. She offered us several reiterations and gave us some sound advice before we were finally all comfortable to move forward. We were promised a 8 week renovation and I am very happy to say that the renovation was done in 8 weeks and two days. Larry work extremely hard in the background to keep everything moving forward. The skill trades people that were brought in were all first class and the work in incredible. I would have like the electrician to try a little harder to work to my specifications and we have expressed that to Larry and Ben. In the end we have a kitchen that is absolutely show room beautiful and a main floor that we are still trying to believe is ours. Words of advice. If you have any small concerns or issues during the project reach out to Ben and let him know. I did not and I wish I would have. My advice to you is to call Ben, He really does care.

Excellent support from the quote from Dan to the designer Charlotte to the installer Jerry. Highly recommend this company to take away your renovation concerns and get it done in a timely manner with very little mess or fuss. Charlotte helped us through the design process, selecting vanities, faucets etc as well as mirrors and colours. Jerry was so professional and friendly - he did it all including demolition, plumbing, electrical, installation of tub, faucets, toilets etc as well as tiling. The $11,000 cost was labour only and excluded purchasing of tiles, vanities, faucets, tubs, toilets etc

We contracted HIP to help us with a full kitchen renovation, including removing a wall, new floors, new counters, custom cabinets etc. Overall, we were very happy with the end result and quality of work. Daniel (our PM), was responsive, knowledgeable and very easy going, which made a generally stressful process easier to live through. The project did go 3 weeks over the top-end of the schedule, partly due to some unplanned asbestos remediation, but there were a few long stretches of no work being done which comes par for the course when dealing with a bigger company running many concurrent sites. Don't let that deter you, just anticipate it will take longer than you think or they tell you. Pros: - Quality of finished product: crafted with care and attention - Responsive PM: though I'd suggest phone not email - Supplier discounts Cons: - Expensive: out of 5 estimates, HIP was the highest, but the most thorough and professional - Delays: were delayed by approx 3 weeks from the estimate In addition, we had an unexpected issue in our basement requiring us to completely gut and replace our washroom. Daniel was very quick to respond, diagnose and get the project started. We were very happy with the end result, albiet also running a few weeks late. In the end, both projects were done with care, attenion and a high degree of craftsmenship. Just be prepared to pay a premium for the work and a longer schedule than estimated.