Captain Electric

Rating: 4.9 out of 5

Captain Electric reviews (411)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Mar 2019

    Electrical & Dryer Venting

    My dryer was no longer drying efficiently. Kevin from Captain Electric quickly diagnosed the issue (venting pipe was full of water & the external vent was frozen shut). Kevin returned with his apprentice and replaced the whole 30 feet of dryer vent pipe in the attic. Now my dryer works properly again! I am very pleased with Captain Electric and will continue to use them for any future electrical projects. They aren't the cheapest, but I can sleep at night, knowing that the work has been done properly. Thank you!

    Answer from pro:

    Thank you Nancy. Our company culture is to strive to do the job correctly the first time, and we are striving for customer satisfaction on every installation. Many times we are called after someone else has done a substandard installation. We are pleased that your dryer and venting is now operating correctly. We thank you again for spending your time to write this review, and we look forward to seeing you again.

    Reply created 28 Mar 2019
  • Review from Customer of Captain Electric
    Rating: 5 out of 5
    Review left on 9 Feb 2019

    Panel upgrade and kitchen pot lights etc

    Excellent work done by this company, especially Dan,Jackson and Branson. Courteous, efficient and very clean and thorough work. Would highly recommend to anyone. Also, office staff are very pleasant and efficient and very nice to deal with

    Answer from pro:

    We appreciate the time you have taken to provide this review. It's hard to find reliable, experienced, trustworthy and courteous people these days. We are so happy to have good people on our team, and are happy that YOU are happy.

    Reply created 27 Feb 2019
  • Review from Michelle Groleau
    Rating: 5 out of 5
    Review left on 17 Jan 2019

    replacing main panel and solving water leak

    When I choose a company to do work one of my most important considerations is whether the workers are happy with the company they work for. To me that is a sign that they are not being asked to cut corners or do anything less than their best. These were all young men therefore relatively new in their careers so they have learnt the latest tech and understand it. They did a really good job and the whole experience took place smoothly without any complications. They left the place cleaner than they found it. I only have a few suggestions. One is regarding my cable and internet. They unplugged something and I needed to call my cable provider to address the issue because I couldn't figure out the problem. My suggestion is that perhaps they should get asic training on cable connections so they would know what to do with it. All it was was a plug not plugged into the outlet. Simple fix. They did ask me to check the internet before they left but that seemed to be working but I now understand it was because of some residual power in the wifi system. Second kinda goes with the first. I do not have an outlet near the panel box. I have an extension cord leading to that area. It would have been nice if they had suggested running an outlet to that area. Should have been easy and not added any cost. The third and last is that I still have a problem with an exterior outlet. I am told that is another $500 to get that fixed. I really think that should have been covered in the $6000 I;e already paid out.

    Answer from pro:

    Thank you Michelle for taking the time for this review. Your New Electrical System at 200 amps will allow for future installations to take place without worry of overloading your system. Your new Arc Fault protection package will also indicate when you are having problems on a circuit that could lead to fire, and will automatically turn off the circuit until it is repaired. When your home was constructed over 30 years ago, this technology did not exist. This new Arc Fault Technology is required on newly constructed homes, but is also an excellent choice for older homes like yours. This will help to identify problem areas, like you are having with your exterior outlet. We were happy to eliminate the water infiltration problem by upgrading your service. The problem with the outdoor outlet was existing previously, and was only identified after the Arc Fault protection package was installed. As you are aware, the amateur wiring in the backyard needs to be addressed. It seems there was a miscommunication regarding the plug for the internet, as this was discussed at length, and we understood that it was to be disconnected. Remember that $700.00 of your investment was HST, and is delivered directly to the Federal and Provincial Governments for their services. Again, we thank you for the suggestions.

    Reply created 24 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Dec 2018

    Aye Captain!

    Captain Electruc has performed work on my home in Pickering twice. Both times the experience was flawless: scheduling, confirmation, quoting, on-time service, quality of work, communication, professionalism, & friendly and knowledgeable service. I have absolute confidence in their workmanship and commitment to quality and offer them my highest recommendation.

    Answer from pro:

    We are also thankful for our great office staff, that keep things rolling smoothly. There is a lot of work that goes on behind the scenes with scheduling the Utility companies for disconnections and re-connections, - arranging Electrical Safety Authority Inspections, ordering materials, talking with clients and dispatching Electricians. Thank you Dean for spending the time to write this review.

    Reply created 28 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Dec 2018

    Great service for installation of lighting fixtures

    Great service as always, Ryan explained everything and the quote was laid out as always prior to work was completed. New lighting fixtures and dimmers that were installed look amazing and I will definitely be using Captain Electric again in the future to complete all and any other projects i'm needing completed. Thanks again !!

    Answer from pro:

    Thank you pbraslis for taking the time to write a review. We are always happy to provide the service you expect, and we look forward to helping you with your next project.

    Reply created 28 Dec 2018
  • Review from John Coker
    Rating: 5 out of 5
    Review left on 24 Nov 2018

    install fan to vent bathroom

    We needed ceiling fan to remove humidity during showers. Captain Electric came in, quoted, installed to meet our needs during extensive upstairs renovations. Zac & his colleague did fantastic work! John Coker

    Answer from pro:

    We always get a lot of FAN installation requests this time of year. We were happy to be of service, and we know that you will enjoy a nice hot shower - without the condensation issues that you were having before. Thank you for taking the time to write this review.

    Reply created 4 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Nov 2018

    Excellent Service & Completion

    Our top floor condo suite needed the 25 year old dual bathroom (and dryer) fan replaced. Quick on-line 'chat' at 11:30pm lead to a courteous phone call from Diane the next morning. Very professional electrician (Kevin) and his apprentice (Jackson) quickly found what was needed; explained pricing (and other items that we might be interested in); and went to find the exact replacement motor. Next day it was installed on time, with no mess. *We also decided to have a 'power surge' installed on our breaker unit - wise investment.* (That is NOT included in the price given above.)

    Answer from pro:

    It is very important to have a good working fan to extract the moist air that can condense on hard surfaces. We were happy to get this done for you before the colder winter days become more common this time of year. Thank you Maureen for taking some time out to write this review, - we do appreciate it.

    Reply created 19 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Nov 2018

    Electrical company that's Professional and Classy!

    I have used Captain Electric on three occasions since 2011. Each and every time they were punctual. Their workmanship is impeccable and precise. Before they commit to performaning a task they think it through. Saving time and you money! Each.electrical job is done to code. This helps with your house insurance rates. Zac, the foreman is always on point. His crew work in tantem together well. Zac also installed my bathroom fan perfectly. Kevin installed my outlets and smoke alarms exactly placed where I wanted. Dave, who is also an engineer, was amazing at fixing my broken conduit in the garage. He offered me advice on a backup generator as an added service. Last but not least. Jackson their apprentice was very deligent when doing his assigned tasks. I would be remissed if I didn't mention their office staff. They provided numerous updates and confirmation of the appointments in a timely manner. Kudos to Diane. Please Captain Electric mention their other staff members whom I forgot. When I get my Generator. Captain Electric will be getting the call!

    Answer from pro:

    Thank you John for placing this review. We strive to complete our work on time and as efficiently as possible. Our office staff, including Diane, Todia and Kiera, are always busy arranging and co-ordinating our team so that we can help as many clients as possible. As always, it was a pleasure working with you, and we look forward to helping you with your Generator project.

    Reply created 19 Nov 2018
  • Review from Customer of Captain Electric
    Rating: 5 out of 5
    Review left on 7 Nov 2018

    Electrical Work

    We received excellent service from Ryan. He was efficient and very professional and a good communicator throughout the whole process. I would use this company again and I hughly recommend it.

    Answer from pro:

    Everyone is so busy these days - we appreciate the time you took to write a review. Thank you.

    Reply created 19 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Aug 2018

    As a landlord the process was very seamless. I will use them again

    I own a property out East and I needed someone to take care of an electrical outlet that would short circuit when it was plugged in. I called Captain Electric based on a recommendation from a friend. The whole entire process was very straight forward and I didn't need to take time off to deal with it. I prepaid for the service call and they came in the following morning to fix the issue. They called me afterwards to give me an update on the issue. Overall, I was very satisfied.

    Answer from pro:

    We were happy to help you with your Electrical problem. Having full time office staff and a stocked warehouse is critical for a professional service company to perform at a high level. Thank you for taking time out to provide this review.

    Reply created 3 Sep 2018
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