Captain Electric reviews (411)

Thank you Iggy. We appreciate your commenting on our being on-time, courteous and cleaning up afterwards. ***Being on-time is very important. No one likes waiting around all-day for someone to show up. We schedule appointments within a 2-hour arrival time slot. A 20 minute call-ahead lets our clients know exactly when they can expect our electrician. ***Being "courteous" is equally important. We appreciate that our clients chose Captain Electric (they didn't have to, they could have called someone else). ***As for "cleaning up" ... that is our final impression that we leave with our client. If we performed our job well, but did not clean up afterwards, we probably would not be invited back. It all stems from respect for your our client and their home. We are proud of our team at Captain Electric, the care they show our clients, and all of us really do appreciate your comments. We look forward to seeing you again. ..... bw

Thank you Frank, for posting your review. ***Upgrading an Electrical Service from fuses to a "modern" circuit breaker panel is always a wise choice. Increasing the service size to 200 Amp is also a very good idea, especially when thinking of future additions, such as an in-law suite, rental apartment, or Electric Vehicle Charging Station. We are very happy to have been of service for you, and look forward to seeing you again in the future for any additional electrical work you may need. ... bw

Thank you Myriam. *** Insurance companies are aware that older homes often have some electrical problems. They are looking for a "clean bill of health." Having your home inspected by a qualified ECRA licensed Electrical Contractor is a first step to making your home safe. Once any problems are identified, they can then be corrected. A permit issued by the ESA, and an inspection gives the homeowner "peace of mind" and will satisfy the insurance company that there are no serious risks to insuring the property. We provide the insurance company with a letter (stating the work that was completed), and a copy of the Certificate of inspection from the ESA. Thank you for taking the time to review our company, and we look forward to helping you, your family and friends when needed. ... bw

Thank you Atul. We appreciate your comments. Leaving a client's home in spotless condition is a top priority for our company. All debris and garbage being removed from site, and a full cleanup is part of every job we do. Thank you for choosing Captain Electric, and we look forward to serving you again whenever you need us. ... bw

Thank you for your review. The issue with the flickering lights is certainly something that needs to be corrected, and it has been identified as an outside problem with rapid voltage fluctuation (either with the transformer or smart meter). We are happy to help as much as we can with the Local Distribution Company (Whitby Hydro). This should be resolved very soon. ... Your new Electrical Service, upgraded from 100 Amp to 200 Amp and going from Fuses to Breakers prepares you for increased electrical loads in the future - items such as a Hot Tub or Electric Vehicle Charging Station. Thank you for choosing Captain Electric, and we look forward to seeing you again. ...bw

Thank you very much for taking the time to post your review on Homestars. Our front office staff is on the front line to help our clients, to put them at ease, no matter how serious or how small their concern may be. We are here to help. Being friendly and compassionate, even sympathetic to our clients concerns is big part of their job. ...Thank you too, for mentioning our electricians as being "competent." All of our field staff are members of OCOT (Ontario College of Trades). Our Electricians are 309A Certified. All our apprentices are also Registered with the Ministry of Colleges and Universities. Our team is very experienced with residential electrical systems because we do this type of work every day. We also do have a great deal of experience in new construction, commercial and Industrial work, but our primary focus as a company is in helping "homeowners" like yourself. ... we hope you do not have too many electrical "problems" in the future, but we will be here to help if you do. And we also look forward to serving you again, for any other electrical, lighting or power needs. ... bw

Thank you Connie, we appreciate you sharing your experience on Homestars. We are in thousands of homes every year, and many times the homeowner is not really aware of electrical safety issues. It is our duty to inform our clients of any dangers, to offer solutions and options, and to make repairs where needed. Not everyone appreciates the value of safe electrical installations, so it is always a pleasure to work for someone like yourself who does. We look forward to seeing you again when you are ready, and we thank you Connie for choosing Captain Electric. ... bw

Thank you Katrina for your comments. It is important to treat our clients with respect and care. Keeping appointments, arriving as scheduled, completing our work safely and efficiently are part of what we do every day. We are very proud of our team and how they treat our clients, because this is crucial to our success as a company. We look forward to being of service again, whenever you need us. ...bw

Thank you very much for sharing your experience here on Homestars. We believe that answering the phone professionally is very important for any service business. Being pleasant and friendly is how we want to be known, and I am glad to hear that you really appreciated this. . . . We also believe that since the homeowner is the one paying for the service, they have the right to know the details as to what service was performed. We are always happy to answer any questions, offer suggestions and any options, and explain the work that we do. ... Thank you for choosing Captain Electric, and we hope to see you again when you need us. ,,,bw

Thank you Rob. We believe it is very important that we always educate our clients so that they know why and what needs to be done, and always provide any options that are available. In our business, a quote is not an estimate, rather it is a guaranteed price, up-front and straight-forward and it will not change. Rob, thank you for your review, and we look forward to seeing you again when you need us. ... bw