Captain Electric

Rating: 4.9 out of 5

Captain Electric reviews (411)

  • Review from nance
    Rating: 5 out of 5
    Review left on 15 Jun 2015

    lights out in only part of the house area

    We have a very old house with twist-in type fuses. The power went out in only 1/2 the house area, other half was fine, yet both were on the same fuse. Some rooms had power, yet others did not. I called Captain Electric and their response was immediate. Dave came out to the house within the day & surveyed the situation. He took only minutes to diagnose that the system's faulty old wiring started an electrical fire down stairs in the ceiling area, while the actual cause of this shorting out was upstairs. There was an electric heater upstairs that had shorted out and actually traveled through the wires to an overhead downstairs lightbulb, &caused the wires to burn downstairs. Since it was the wiring that was smoldering, it was not visable unless you removed the ceiling tiles, but there is was, burnt chared wires that could have caused a house fire had Dave not detected it. It was pure genius on his part to be able to find this behind the ceiling tiles, and to look downstairs,remove the ceiling tiles and find the burnt wires in a light socket that was working! - you would think that because it was working, that it was fine, but it wasn't, and it would be just a matter of time before it would have started a fire. Dave is extremely knowledgeable& I doubt anyone could have detected this so quickly. It was very impressive, and saved our lives I believe. I would not hesitate to recommend Dave /Captain Electric to anyone. I am extremely pleased with his services. It was his years of experience that enabled him to diagnose and fix the problem as quickly as he did. Wonderful person to deal with, he is quick & efficient, and he explains everything in a very easy to understand manner. The receptionist is very nice and helpful as well. Great company to deal with. You will be glad you called. We have some more work that needs tending to, and we will definitely be calling Captain Electric again.

    Answer from pro:

    Thank you Nance for your review. Being able to find the source of an electrical problem, and make the correct repair comes from years of experience (it is not learned overnight). .... Our team of electricians are experienced at finding problems, providing solutions, and making repairs. We were happy to have been able to solve your problem and make your house safe again. We do try our best to make your experience a happy one, starting with our Client Care Reps that answer the phone, and we thank you for commenting on this. We look forward to seeing you again when you need us. .... bw

    Reply created 10 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Jun 2015

    Fan installation

    We bought a Modern Fan Company fan. The first fan did not work, despite two expensive visits from a different electrical company. We obtained a replacement fan. Captain Electric quoted the job, arrived on time, packed up the old fan for reshipping and installed the new fan quickly and professionally with a one year warranty. I will be using them again.

    Answer from pro:

    Thank you for your review Sue. It is always frustrating when dealing with a product failure. We were glad to have been able to help, and install a fan that works. Thank you for choosing Captain Electric, we will see you next time. ... bw

    Reply created 2 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Jun 2015

    Install 3 ceiling fans

    Had 3 ceiling fans installed by Kevin and Ryan. They treated me and my home with utmost respect. The job was done in a timely manner and no mess! Ryan even brought my empty garbage can to the back of the house for me before they left....great service and I know it has been done properly by trained professionals!! Will be using them again to install a surge protector. Have recommended them to a friend and absolutely recomend them to anyone reading this.

    Answer from pro:

    Thank you for your review Bev. Treating a clients home with respect, taking care to protect floors and wall surfaces, and a thorough clean-up, are all key components of our service. Thank you for your recommendation to your friend. We appreciate your time to write this review, and we look forward to seeing you again in the future. ....bw

    Reply created 10 Jul 2015
  • Review from jax
    Rating: 5 out of 5
    Review left on 1 Jun 2015

    Troubleshoot no power to Vanity light

    Dave was very patient and good at explaining the problem to make sense to someone who don't know much about electrical work especially on old complicated wiring

    Answer from pro:

    Thank you Njacqui. We believe it is important to keep our clients informed, by explaining the problem and what needs to be done to resolve it. Thanks for choosing Captain Electric, we will see you next time .....bw

    Reply created 10 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 May 2015

    Ceiling Fan and 2 outdoor GFCI receptacles

    Very professional, friendly and diligent. Would recommend them without hesitation. Call them now - do not wait.

    Answer from pro:

    Thank you Aimee, we appreciate your review, and look forward to seeing you again, when you need us .... bw

    Reply created 10 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 May 2015

    Service and panel upgrade to 200 Amp

    Ryan let me fill in this review on his phone through the homestars app. Very pleased as I described above
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 May 2015

    Electrical work

    Each time we called captain electric they were able to do the work Quickly. The last time was time sensitive as we were moving in a couple days and they were able to help us right way. Everyone we dealt with was friendly and efficient

    Answer from pro:

    Thank you Susan. As always, we were happy to be of service. We trust that your move went very well, and look forward to hearing from you again in the future. Enjoy your new home. ...bw

    Reply created 19 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 May 2015

    Electric

    I got in touch with Captain Electric about my breaker tripping and was contacted by them almost immediately, their electricians Dan & Cody exceeded my expectations, and that I am 100% satisfied. They were courteous,& professional, cleaned up after the job was completed and wore shoe covers. Yes I would recommend and use them again with any other issues I might have in the future. They arrive on time and answered all my questions as clearly as they could so I understood everything they were doing and why

    Answer from pro:

    Thank you Sylvia. We were happy to be able to help make your home safe again. When a main breaker trips, this is something that needs to be checked and solved promptly. You also now have Surge Suppression installed at the Main Panel, providing a good level of protection for your home. When you need us next time, we will be here, Thank you for choosing Captain Electric. ...bw

    Reply created 19 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 May 2015

    Lights replacement

    Very prompt and professional, the technician gave us very good advice and recommendation. They really took time to discuss with us for our potential problems and which needs action now. The service is really with good value. Definitely we will call this company again if we need electrical technician.

    Answer from pro:

    Thank you Shanshan, we appreciate your comments. When we are in someone's home, we believe that it is really our duty to bring to the homeowner's attention any problems that we find, or potential problems that need to be taken care of. We were happy to have been able to help you, and look forward to seeing you again when you need electrical service. ...bw

    Reply created 19 May 2015
  • Review from Lex
    Rating: 4 out of 5
    Review left on 3 May 2015

    circuit not working

    Prompt and courteous. Unfortunately, for me, the technician actually discovered the problem almost immediately, but, the recently installed panel had been mislabeled by the electrician who put it in (not Captain Electric). There had been a GFI put in at the box (for the circuit that was not working) and when that failed, no current was available to that circuit. There was no reason for the GFI to have been put in, as a GFI already existed for the bathroom that they had marked (incorrectly) Because the problem was not matched up with the circuit it was on, the C.E. technician did a single circuit diagnosis ($283). So, it cost me over $200 more than if the failed GFI had initially been removed.

    Answer from pro:

    Thank you Lex. We often find that the panel directory is not labelled correctly (sometimes not at all) and this can be misleading to both the homeowner or an electrician when troubleshooting. We were glad to have been able to solve the problem, remake some loose connections on the circuit, and protect the circuit properly with a new GFCI receptacle in the washroom. Thank you for choosing Captain Electric. ...bw

    Reply created 20 May 2015
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