Captain Electric

Rating: 4.9 out of 5

Captain Electric reviews (411)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jun 2014

    Generator

    Captain Electric have done a great job for us on many projects including the recent installation of our generator. The quality of their work is top notch. Everything just works (unlike some other electricians we previously hired). They (i) keep their appointments, (ii) keep us regularly informed of the status of their work and (iii) keep the work site clean. Dave and Brian and the rest of the team are great to work with and very reliable. I would highly recommend Captain Electric.

    Answer from pro:

    Shea, we appreciate your kind words. It has been our pleasure to provide our electrical services for you and your family for so many years. Your new Standby Generator now provides you with additional peace of mind. Regular maintenance will keep it in top working order.......Thank you for placing your trust in our team. We will see you next time........ bw

    Reply created 11 Jul 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jun 2014

    Installing Light Fixture

    We were delighted with Dan Pedersen and Captain Electric's services. After placing an enquiry at night we were contacted the next morning and offered an appointment on the same day. Dan was punctual, and took extra care to ensure that the fixture looked great. He and his colleague ensured the room was kept clean during and after their work. The price was reasonable. We would use Captain Electric for future work and highly recommend them.

    Answer from pro:

    Thank you Mihaela, for mentioning the extra care taken to ensure the fixture looks great, and to keep the work area protected during the installation. Your home is your castle, we respect that, and we always want to make sure that your home is well protected while we are working in it, and that clean up is thorough as well. We are happy to be of service whenever you need us. Thank you for choosing Captain Electric....... bw

    Reply created 11 Jul 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jun 2014

    Replace main fuse panel-rewiring of reno project

    Our wiring was a mess. Done by amateurs and there were safety issues as well as functional issues. The panel was too small at 100 Amp so it was all replaced. Polite, courteous and efficient. I will be using them again. Thanks.

    Answer from pro:

    Thank you Mike. Your home is much safer now that these problems have been corrected. Amateur wiring that has not been inspected is often the cause of electrical problems, and this is something that we see on a daily basis. We were happy to have helped you correct these deficiencies. We look forward to being of service again when you need us. .....bw

    Reply created 12 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jun 2014

    Replacement of electrical panel

    We were thoroughly impressed with Captain Electric! We had some problems with a burning smell coming from our old fuse panel. Dan came early the next day on time and was able to give us an estimate of the cost to replace our panel as it was too old to repair. Diane called us regularly to update us on the timing and how the work was going. The work was completed in a timely manner and they did an awesome job! They left the the inside of our home looking spotless. Where they dug a hole outside, it was completely put back the way it was before. We were very pleased with the work they did and we will definitely use Captain Electric again in the future for any electrical jobs needed to be done.

    Answer from pro:

    Heather, thank you for commenting on Homestars. We were glad to have been able to fast-track your service replacement (and we should mention that the staff at Veridian were very helpful in scheduling this quickly). Thank you for noticing and mentioning the hole we had to dig outside for the connection of the new service by Veridian. When digging a pit or trenching we do place a high importance on replace sod, soil or pavers and restore the condition to original as best as possible. We look forward to seeing you again. .....bw

    Reply created 12 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 May 2014

    Basement rewiring and Panel replacement

    We had just bought our first home and within 30 days had a circuit in our panel burn through and melt the backing of the panel. The previous owner had connected the dishwasher to the circuit improperly and almost cost us a lot more than just a panel replacement. I found captain electric through an electric company in Toronto who highly recommended them to anyone in the Durham region. After speaking with Diane I knew this was the company I would chose. She was kind and thorough and answered all of my questions. My appointment was set and right as scheduled, Dan showed up in a fully equipped truck ready and willing to help. He was courteous and kind and above all honest. After an inspection, he determined the wiring in the basement, also done by the previous owner, was not good as well. He presented me with quotes regarding the work that needed to be done to bring the basement up to code and talked me through everything. He also fixed the connection for the dishwasher without charge so I could have it working in the meantime. There was absolutely no sales pressure or false advertising. He gave me the time to review the options and decide what I would like if anything. After going with one of the quotes, within 1 week Dan was back again as scheduled with 2 helpers and had everything done in amazing time. All 3 were super polite and made sure to clean up after their work. Also, instead of cutting through the drywall as planned, they took the entire portion off the wall so as to give me the option to reuse it during the next phase of my basement reconstruction. In the end, Dan did everything as he said he would as well as surprising me by adding an extra electrical for my deep freezer. I am much more than satisfied by the customer service and work provided by captain electric. It is very hard to sift through all of the companies listed on the internet and know that you have picked one that will not only do the job right, but also do it with honesty, integrity and good manners. I highly recommend this company to anyone. Especially those who know nothing about electrical work and need to rely on the honesty of the companies word.

    Answer from pro:

    Thank you "G." ... I am glad to hear that you were happy with our services. You mention Dan taking the time to explain everything thoroughly to you, and to review all your options. We believe that spending this quality time with our clients is one of the most important aspects of helping them make an informed decision. How else could we expect to earn your trust? .....it's also nice to hear that they were polite and cleaned up after they were finished. In regards to "honesty, integrity and good manners" - we expect nothing less from all of our people. .... So, we thank you very much for your kind review, and we look forward to seeing you again. ....bw

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 May 2014

    Electrical Home Inspection

    We called Captain Electric to come to our home and do a general home inspection of our electrical panel and outlets and investigate an intermittent buzzing in the panel. Dave came to our house exactly when he said he would be here - he was friendly, professional, courteous and extremely knowledgeable. He took the time to detail exactly what was needed and gave me a written quote on the spot. Dave made recommendations for panel upgrades and a surge protector. I thought Dave was an excellent electrician - he is someone who can be trusted and who knows his stuff. I would definitely recommend Captain Electric - this company is very easy to deal with, affordable and dependable. Even the ladies answering the phones demonstrate excellent customer service - this company knows how to meet and exceed customer expectations. They are amazing! If you have an electrical issue that needs attention, call Captain Electric, they treat people with respect, show up when they say they will, charge reasonable rates and care about their customers.

    Answer from pro:

    Thank you Jeff. We appreciate the comments you have made. Our team works hard to meet and exceed our customers expectations. This consists of spending a lot of time as a company working on ways to make our client experience better. There is always room for improvement, but we try our best...... All of our electricians truly believe that their job is to make the client's home safe, provide options, make recommendations, and educate and inform homeowners so that they can make the right decisions regarding their electrical installation or repair......Thank you also for noticing and mentioning the "Ladies," our CCR's (Client Care Representatives), who answer our phones, schedule service visits, and handle a large part of the front office workload. We think they are amazing too! ..... Jeff, we are very happy to have been of service and look forward to seeing you again soon. ...bw

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 May 2014

    Electric

    Being a first time user of Captain Electric I must say I was really impressed with the professional procedures. As promised I was called 15 mins. before Dave arrived. He familiarized me with the company's history and charges for different levels of service and proceeded to do the work.. 2 outdoor fixtures removed and new ones installed, outlet in garage fixed, 3 smoke detectors installed. Job completed. I have an issue with my automatic garage door opener and took the opportunity to ask Dave's opinion. He not only answered my questions he actually took the time to call the company and ask if I could get a part. He noticed a few problems in other areas an explained to me what I need to do. Nothing to do with Captain Electric, he was just being helpful. Dave is a true professional and gentleman and I'm happy I made the call to Captain Electric.

    Answer from pro:

    Colleen, we really appreciate your commenting here on Homestars. I am glad to hear you were pleased with the service that Dave provided, and that he was helpful in other areas (Garage Door Opener). It makes us happy to help people however we can. Thank you for choosing Captain Electric, and we will see you next time. ....bw

    Reply created 30 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2014

    Peplace Kitchen over counter lights

    We got Captain Electric from the Home Stars website and called them. They were very polite and accommodating on the phone and told us Enricho would come and give us a firm estimate on the work we wanted done. He arrived with a coop student. Both were very polite and courteous. Enrico talked to us then he took measurements and gave us a firm estimate of the cost. He told us he would get the materials and the office would be in touch as to date and time. They called the next day and said he would be here in a week in the morning to do the work. He arrived with an apprentice Zak and they finished the work very satisfactorily. They left the place clean and took all materials with them. We are very satisfied with the work and would recommend Captain Electric to anyone and would certainly use the again.

    Answer from pro:

    Hi John and Sheila, thank you for your review. We believe it is a most important thing to be able to provide a solid up-front price before the work is started. It is better to know "up-front" what the cost will be, rather than "arm-wrestle" afterwards. I am glad to hear you are very satisfied. Please give us a call whenever you need some electrical work next time, and thank you for choosing Captain Electric as your service provider. ....bw

    Reply created 9 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 May 2014

    surge protection

    Service prompt. Very courteous and friendly. He was able to provide service in a short time. He gave a full explanation of the work that he did for me and explained what I monitor from the equipment that he installed..I would recommend this company to anyone. I know that I will call them should I need the services of an electrician.

    Answer from pro:

    Thanks Emlee. With all the electronic components in today's modern homes, Surge Protection has become an important part of an electrical system. Installed at the main electrical panel, it provides a "first line of defense" against damaging spikes and surges on the power lines supplying power to your home. These surges happen many times throughout the day, and can have damaging effects to electronic components over time, or even in an instant. You now have a high level of protection. We are glad to have been of service, and look forward to seeing you again when you need our help. .....bw

    Reply created 9 May 2014
  • Review from Yvonne V
    Rating: 5 out of 5
    Review left on 21 Apr 2014

    Install over-the-range microwave & add outlets

    Last summer, Captain Electric installed my over-the-range microwave along with its required separate circuit, and they also added a new wall outlet in my basement. They arrived on time and were very pleasant and thorough in preparing and explaining their estimate. When they realized the microwave installation would require 2 men, they right away called in another technician and finished the job that day. They definitely conveyed the impression that they were very knowledgeable and made me feel comfortable that their work was in accordance with safety guidelines. I would highly recommend them and will use them again in future.

    Answer from pro:

    Yvonne, thank you for posting this review. When one of our electricians arrives at someone's home and assesses the work, sometimes they need some extra help to complete a job. They call the office "requesting back-up" and we do our best to see who is available to help them. Sometimes even the manager (that's me) has to leave the office to help out. Thank you for choosing Captain Electric, we will see you next time. ...Brian

    Reply created 22 Apr 2014
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